Sheraton Tribeca New York [Master Thread]
Nov 24, 2011, 10:30 pm
#61
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,022
Execpt for Andaz (offered in the evening in the lobby), I can't think of a lounge in NA that offered free alcohol. And I've stayed at plenty. Now no hot items for breakfast is news to me. I have not stayed there since the summer (their rates are way too high) but the last time I was there they had plenty of hot items. I hope this has not changed.
Apr 2, 2012, 8:03 am
#62
Join Date: May 2005
Location: Los Angeles, CA
Programs: AA EXP(.96MM), AMEX Platinum, United Premier Silver, Delta Gold, SPG Platinum 50, Hilton Gold VIP
Posts: 1,744
stayed here for 1 night on April 1, 2012 (april fools day lol)
As a platinum guest, I received
-500pt amenity
-upgraded to a Junior Suite on the 15th floor (booked standard room)
-free wifi internet (i had multiple devices, but the 9.95 charges were taken off)
-Sheraton Club Lounge - free soft drinks w/ 24 hour access,
-breakfast in the club lounge - (eggs, bacon, sausage, potatoes, pastries, coffee, tea, juices, toast, bage)
-evening appetizers in the club lounge ( did not have a chance to try)
-4pm late checkout granted
great stay overall! 2 blocks west to the A/C/E Canal St. subway and 2 blocks east to the N/Q/R Canal St subway station.. makes it easy to go uptown or downtown!
As a platinum guest, I received
-500pt amenity
-upgraded to a Junior Suite on the 15th floor (booked standard room)
-free wifi internet (i had multiple devices, but the 9.95 charges were taken off)
-Sheraton Club Lounge - free soft drinks w/ 24 hour access,
-breakfast in the club lounge - (eggs, bacon, sausage, potatoes, pastries, coffee, tea, juices, toast, bage)
-evening appetizers in the club lounge ( did not have a chance to try)
-4pm late checkout granted
great stay overall! 2 blocks west to the A/C/E Canal St. subway and 2 blocks east to the N/Q/R Canal St subway station.. makes it easy to go uptown or downtown!
Apr 12, 2012, 1:05 pm
#64
Join Date: May 2005
Location: Los Angeles, CA
Programs: AA EXP(.96MM), AMEX Platinum, United Premier Silver, Delta Gold, SPG Platinum 50, Hilton Gold VIP
Posts: 1,744
Apr 15, 2012, 10:37 pm
#65
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,193
The issue isn't with the hotel. It's the service provider. I live with it depending on the property, but then again, I rely more on email than voice calls.
Apr 16, 2012, 7:25 am
#66
Join Date: Feb 2002
Location: USA
Programs: AA2, DL2, Amtrak2, US2, SPG1, MAR2
Posts: 2,550
It's like complaining a favorite radio station doesn't come in well in a hotel room (which I've found is the case when I travel from time to time).
The issue isn't with the hotel. It's the service provider. I live with it depending on the property, but then again, I rely more on email than voice calls.
The issue isn't with the hotel. It's the service provider. I live with it depending on the property, but then again, I rely more on email than voice calls.
May 5, 2012, 5:55 pm
#68
Join Date: Sep 2009
Posts: 17
Mixed review
I just completed a 3 night stay.
Pros:
- friendly staff
- club lounge view
- club lounge full breakfast
- very friendly and accommodating housekeeping staff
- decent fitness facilities
Cons
- as a platinum guest I was "upgraded" to a room that was fine ok for one person but if the had been two if us it would have been a tight squeeze
- loud almost everywhere. The lobby music is so loud that, at times, it was difficult to carry on a conversant with the front desk staff.
- extremes in the lounge staff. The first two nights there was a great young woman who rocky understands customer service. (Ni, I am not high maintenance.) Te last night there was a young man whose sole focus seemed to be making sure everyone knew he expected a tip.
- untrained staff. I ordered room service one night and asked if the auto-gratuity went to the room attendant or the hotel. No one seemed to know.
- there were several significant cigarette burns in the carpet which I alerts the front desk to. Housekeeping tried to get the marks out fire they replied they were burn spots. Imagine my unhappy surprise when I stepped on a wet spot in my bare feet, (OK, I can hear some of you saying how stupid was I to be in my bare feet.)
Pros:
- friendly staff
- club lounge view
- club lounge full breakfast
- very friendly and accommodating housekeeping staff
- decent fitness facilities
Cons
- as a platinum guest I was "upgraded" to a room that was fine ok for one person but if the had been two if us it would have been a tight squeeze
- loud almost everywhere. The lobby music is so loud that, at times, it was difficult to carry on a conversant with the front desk staff.
- extremes in the lounge staff. The first two nights there was a great young woman who rocky understands customer service. (Ni, I am not high maintenance.) Te last night there was a young man whose sole focus seemed to be making sure everyone knew he expected a tip.
- untrained staff. I ordered room service one night and asked if the auto-gratuity went to the room attendant or the hotel. No one seemed to know.
- there were several significant cigarette burns in the carpet which I alerts the front desk to. Housekeeping tried to get the marks out fire they replied they were burn spots. Imagine my unhappy surprise when I stepped on a wet spot in my bare feet, (OK, I can hear some of you saying how stupid was I to be in my bare feet.)
Oct 26, 2012, 11:48 pm
#69
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
AT&T is the dealbreaker here. Poorest reception of ANY U.S. carrier (check out Consumer Reports if you don't believe me). I have Sprint and the reception is excellent throughout NYC, including at the Sheraton.
Nov 12, 2012, 1:22 pm
#70
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Staying at this property as a Gold, and as a NY resident with temporary work being done on apartment.
With respect to the former, was given a room facing north with a great view of the Empire State Building, but quite small, even by Manhattan standards. (The rooms at the Sheraton New York in Midtown, for example, are much bigger, and this room seemed to have even less usable space than the cookie-cutter rooms at the local Four Pointses.) The door map seemed to suggest this was one of the smallest rooms on the floor, so perhaps I was just unlucky. I was by myself so didn't bother asking to change. Likewise, as someone previously noted, if you're a light sleeper ask for something on the south side of the building, away from Canal Street.
With respect to the latter, the location is okay, but not great. The problem is it's very close to a lot of great stuff, but the immediate area around the hotel is a dead zone, especially at night. Like the Four Points "Manhattan Village SoHo," I would not recommend this hotel to a first-time visitor to New York, but for someone who knows the city a bit and is comfortable getting around it could be a good option.
One other nice thing: this property participates in the 500 points for declining housekeeping program. I had yet to stay at another property offering the program so I was excited, at least. They seem to be actively conspiring to discourage you from taking it, though, with few towels provided in the base set and almost nowhere to hang a towel in the bathroom.
In short, if you find good cash rates here, as you often can (it is often the cheapest property within NYC limits), it's a decent option. But if you're redeeming points, there are better Cat 5 locations in Manhattan. (For now anyway. If the NY properties keep up the strong performance and more creep into Cat 6, as happened back in the pre-GFC boom days, this might end up being the de facto cheap point redemption option.)
With respect to the former, was given a room facing north with a great view of the Empire State Building, but quite small, even by Manhattan standards. (The rooms at the Sheraton New York in Midtown, for example, are much bigger, and this room seemed to have even less usable space than the cookie-cutter rooms at the local Four Pointses.) The door map seemed to suggest this was one of the smallest rooms on the floor, so perhaps I was just unlucky. I was by myself so didn't bother asking to change. Likewise, as someone previously noted, if you're a light sleeper ask for something on the south side of the building, away from Canal Street.
With respect to the latter, the location is okay, but not great. The problem is it's very close to a lot of great stuff, but the immediate area around the hotel is a dead zone, especially at night. Like the Four Points "Manhattan Village SoHo," I would not recommend this hotel to a first-time visitor to New York, but for someone who knows the city a bit and is comfortable getting around it could be a good option.
One other nice thing: this property participates in the 500 points for declining housekeeping program. I had yet to stay at another property offering the program so I was excited, at least. They seem to be actively conspiring to discourage you from taking it, though, with few towels provided in the base set and almost nowhere to hang a towel in the bathroom.
In short, if you find good cash rates here, as you often can (it is often the cheapest property within NYC limits), it's a decent option. But if you're redeeming points, there are better Cat 5 locations in Manhattan. (For now anyway. If the NY properties keep up the strong performance and more creep into Cat 6, as happened back in the pre-GFC boom days, this might end up being the de facto cheap point redemption option.)
Nov 22, 2012, 12:19 pm
#72
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Review of Sheraton Tribeca New York
Stayed here for one night on November 18, 2012. The location is convenient and just around the corner from the A-C-E Canal Street Subway station.
The Club Lounge had breathtaking views of the city and good offerings for breakfast and evening hors d'oeuvres (except for the scrambled eggs, which looked awful - had the consistency of a meatloaf).
My room was comfortable and located on the top floor. It was average size for NYC but had a large bathroom and a great 37 inch HD TV with a wide selection of channels. Internet was fast, too! The only negative thing I can say is my room had no view (except for an office building across the street). But I probably could have switched to a room with a great view had I not been so lazy.
I had some minor glitches - had to make 2 calls to get a refrigerator, but Front Office Manager Steven Lamour more than made up for it with a sincere apology and a complimentary tray of snacks & beer. He certainly went above and beyond the call of duty. All the staff members were friendly from the front desk to housekeeping to the club lounge.
Service does matter and it's fantastic here, at least for SPG Platinum members. I will definitely return!
The Club Lounge had breathtaking views of the city and good offerings for breakfast and evening hors d'oeuvres (except for the scrambled eggs, which looked awful - had the consistency of a meatloaf).
My room was comfortable and located on the top floor. It was average size for NYC but had a large bathroom and a great 37 inch HD TV with a wide selection of channels. Internet was fast, too! The only negative thing I can say is my room had no view (except for an office building across the street). But I probably could have switched to a room with a great view had I not been so lazy.
I had some minor glitches - had to make 2 calls to get a refrigerator, but Front Office Manager Steven Lamour more than made up for it with a sincere apology and a complimentary tray of snacks & beer. He certainly went above and beyond the call of duty. All the staff members were friendly from the front desk to housekeeping to the club lounge.
Service does matter and it's fantastic here, at least for SPG Platinum members. I will definitely return!
Nov 22, 2012, 12:23 pm
#73
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
They serve hot breakfast items EVERY DAY - scrambled eggs, bacon and/or sausage, and home fried potatoes. I just stayed there earlier this week.
Jan 7, 2013, 1:51 pm
#74
Join Date: Jun 2001
Location: Houston, TX
Posts: 4,329
Checked in last night and was definitely underwhelmed with some aspects.
To see the design of the bathroom, check out this picture from One Mile at Time Blog
http://boardingarea.com/blogs/onemil...5/IMG_3852.jpg
To hear the ice machine and latch see my video here.
http://youtu.be/uW2fFXedeIc
The positives of the hotel were
- There are two check in counters and one has the sign for SPG Platinum & Gold. There was one person being checked in at the regular desk and a second front desk person who was chatting with the bellman near the other desk. I walked up to the Platinum Desk and the guy direct me to queue behind the regular desk line as he continued to chat.
- When I got to the front of the line she said we have your SPG Plat number on file which gave me hope of some sort of upgrade. As she handed me my key I prompted "I would like points as my amenity" which she kinda said okay. Not holding out hope that they are actually going to post.
- Made my way up to my room which was not even on a SPG preferred floor. My room was one door down from the elevator and right outside the ice machine.
- Room was tiny, but not totally uwarranted for NYC. My main complaint is the shower design. The only way to reach the controls is to get all the way and immediately get accosted by freezing cold water because of the glass wall.
- Also the safety latch was broken and the ice machine was LOUD! See my video below.
To see the design of the bathroom, check out this picture from One Mile at Time Blog
http://boardingarea.com/blogs/onemil...5/IMG_3852.jpg
To hear the ice machine and latch see my video here.
http://youtu.be/uW2fFXedeIc
The positives of the hotel were
- Nice lobby bar that didn't have music blaring
- Nice breakfast spread in the club lounge
- Convenient to the subway for getting downtown
