Mar 14, 2014, 3:38 am
Last edit by: ElevatorEnthusiast
Hotel Contact information
The email address (as of April, 2019) to contact the hotel concierge in advance of your stay is: [email protected]
They can help make restaurant reservations, etc.
This is not on the website.
The email address (as of April, 2019) to contact the hotel concierge in advance of your stay is: [email protected]
They can help make restaurant reservations, etc.
This is not on the website.
St Regis Osaka, Japan [Master Thread]
Jan 20, 2011, 4:45 pm
#91
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,263
We stayed here recently so I decided to post our experinces, particularly because some of the negative comments posted had made us a little apprehensive.
Check-in was professional, however I was not offered an upgrade - booked a Grand Deluxe King and was asked if this was OK by the agent - erm no, I would prefer a Suite please
A Grand Deluxe Suite was then "found" for our 2 night paid stay. The upgrade followed a little pressure from me and was agreed to by "a manager" out of our eyesight.
The room was a lovely one bed suite (The Sakura Suite) and the decor of the room was impeccable as was the finish. Top quality. I did not see any evidence of stains/dirt/wear. The view out the windows was great and the wonderful butler came to the room to explain everything including the very high-tech curtain/light/TV/DVD controls and of course the well stocked mini bar & he explained that it was FOC just once during our stay. Much better than an Executive/Club Lounge, IMHO. we didnt consume all of the contents nor did we clear it when we left.
We had breakfast in the Italian once and in the French restaurant once. Italian
but French ^. The choices were a bit, well, odd really. They try too hard to be "fancy" when they should keep it simple BUT use high quality ingredients. They did neither brilliantly, but (as with most buffets) if one chooses carefully, then its a decent breakfast. No complaints from us. Service was a little nervy & fussy but will improve with confidence. Breakfast choice is wider in the Italian. but the atmosphere didn't appeal as much as the French. We were offered refills of coffee & juice but somewhat erratically.
We experienced no wind-down for the last 30mins of brekkie and never made it down there more than 30 minutes before the end of service
We had dinner in the French restaurant too - it was very very nice and of high quality. The Head Chef came out of the kitchen speaking to guests and customised theings for Ms NoY ^ Great service too - we also used the 5,00 Yen credit towards this dinner that came with our package which helped with the bill.
Overall, we really enjoyed our stay. This is a very very nice property, finished to a high standard. The location is excellent for exploring the city.
OK, there are some very minor teething problems, but nothing that will not be ironed out. Surely it will be a well oiled machine soon. I would def. return as a paying guest. A lovely stay ^
Check-in was professional, however I was not offered an upgrade - booked a Grand Deluxe King and was asked if this was OK by the agent - erm no, I would prefer a Suite please
A Grand Deluxe Suite was then "found" for our 2 night paid stay. The upgrade followed a little pressure from me and was agreed to by "a manager" out of our eyesight.The room was a lovely one bed suite (The Sakura Suite) and the decor of the room was impeccable as was the finish. Top quality. I did not see any evidence of stains/dirt/wear. The view out the windows was great and the wonderful butler came to the room to explain everything including the very high-tech curtain/light/TV/DVD controls and of course the well stocked mini bar & he explained that it was FOC just once during our stay. Much better than an Executive/Club Lounge, IMHO. we didnt consume all of the contents nor did we clear it when we left.
We had breakfast in the Italian once and in the French restaurant once. Italian
but French ^. The choices were a bit, well, odd really. They try too hard to be "fancy" when they should keep it simple BUT use high quality ingredients. They did neither brilliantly, but (as with most buffets) if one chooses carefully, then its a decent breakfast. No complaints from us. Service was a little nervy & fussy but will improve with confidence. Breakfast choice is wider in the Italian. but the atmosphere didn't appeal as much as the French. We were offered refills of coffee & juice but somewhat erratically.We experienced no wind-down for the last 30mins of brekkie and never made it down there more than 30 minutes before the end of service
We had dinner in the French restaurant too - it was very very nice and of high quality. The Head Chef came out of the kitchen speaking to guests and customised theings for Ms NoY ^ Great service too - we also used the 5,00 Yen credit towards this dinner that came with our package which helped with the bill.
Overall, we really enjoyed our stay. This is a very very nice property, finished to a high standard. The location is excellent for exploring the city.
OK, there are some very minor teething problems, but nothing that will not be ironed out. Surely it will be a well oiled machine soon. I would def. return as a paying guest. A lovely stay ^
Last edited by NoY; Jan 20, 2011 at 5:47 pm
Jan 20, 2011, 5:09 pm
#92
Original Poster
Join Date: Feb 2006
Location: London
Posts: 2,809
Thanks for the report, NoY!
Maybe but it's been open now almost four months and I at least am disappointed to read that there are still service issues. For a hotel of this level (and price), service is a major part of what's paid for.
To take a trivial example - how hard is it, for example, to arrange for refills of coffee and OJ during the breakfast service which happens every single day ? This in a country like Japan where service is usually exceptional.
The StR OSA needs to seriously raise its game and fast. People won't keep giving it the benefit of the doubt...
To take a trivial example - how hard is it, for example, to arrange for refills of coffee and OJ during the breakfast service which happens every single day ? This in a country like Japan where service is usually exceptional.
The StR OSA needs to seriously raise its game and fast. People won't keep giving it the benefit of the doubt...
Jan 21, 2011, 1:06 am
#93
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
Thanks for the report, NoY!
Maybe but it's been open now almost four months and I at least am disappointed to read that there are still service issues. For a hotel of this level (and price), service is a major part of what's paid for.
To take a trivial example - how hard is it, for example, to arrange for refills of coffee and OJ during the breakfast service which happens every single day ? This in a country like Japan where service is usually exceptional.
The StR OSA needs to seriously raise its game and fast. People won't keep giving it the benefit of the doubt...
Maybe but it's been open now almost four months and I at least am disappointed to read that there are still service issues. For a hotel of this level (and price), service is a major part of what's paid for.
To take a trivial example - how hard is it, for example, to arrange for refills of coffee and OJ during the breakfast service which happens every single day ? This in a country like Japan where service is usually exceptional.
The StR OSA needs to seriously raise its game and fast. People won't keep giving it the benefit of the doubt...
I inspected this property last month and felt that the suites were not necessarily the best upgrade. The supervisor who showed us around even mentioned that the different shape of certain rooms, and the openness, was preferred by many to a suite. I tend to agree.
Feb 1, 2011, 10:47 am
#97
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,678
Feb 2, 2011, 7:53 am
#98
Join Date: Jun 2009
Location: Shanghai
Programs: SPG Pt.
Posts: 189
. But, the good news is the opening special rate is a really good deal. As for the 5000JPY food credits, the cheapest set meal in both restaurants are around 4000JPY per person.
Feb 23, 2011, 11:43 pm
#99
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
I thought I should help share information on the following promotion at this property which will most likely run till 30th September 2011.
OPENING SPECIAL for deluxe and grand deluxe room
Rate includes JPY5000 dining credit per night and a voucher for a free night.
Opening Special rate with JPY5000 credit (per night) to use at restaurants.This credit not be accumurative, so that you can not carry it over next day.
Also includes Deluxe Room complimentary voucher to return to the hotel (room only) within 3 months of your stay. Sunday to Friday only.
Some other restrictions may apply.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
OPENING SPECIAL for deluxe and grand deluxe room
Rate includes JPY5000 dining credit per night and a voucher for a free night.
Opening Special rate with JPY5000 credit (per night) to use at restaurants.This credit not be accumurative, so that you can not carry it over next day.
Also includes Deluxe Room complimentary voucher to return to the hotel (room only) within 3 months of your stay. Sunday to Friday only.
Some other restrictions may apply.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
May 31, 2011, 5:54 pm
#100
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,116
• Validity : Within 6 months from your check out date.
• Weekday nights only (except Friday)
• Weekday nights only (except Friday)
Sunday to Thursday only.
Also, let's say we want to stay there for two nights. Can we pay for the first night, check out, and use the voucher for the second night (which is a Thursday, so it fits all three definitions above)?
Jun 1, 2011, 4:19 am
#101
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
mahasamatman, let me clarify with the hotel.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Jun 8, 2011, 5:41 am
#102
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Aug 4, 2011, 4:16 pm
#103
Join Date: Jun 2009
Location: NYC
Programs: BA Gold, AS MVP Gold, AA Plat, SPG Plat
Posts: 236
Checked out of the hotel yesterday. This is an excellent choice in Osaka and is certainly a big upgrade from the other Starwood choices in the city. Still a few minor issues but overall a fantastic value for money especially for plats. Will post a more detailed review when I have time either tonght or tomorrow.
Aug 5, 2011, 1:43 pm
#104
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
Looking at those rates and NUMEROUS promotions this place is hurting. Seems like they just never got it right.
