JW Marco Island Marriott, FL [Master Thread]
Mar 20, 15, 12:44 am - Wikipost
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Aug 21, 10, 10:42 am
#16
Join Date: Mar 2001
Location: Detroit, Michigan USA
Programs: Marriott lifetime Titanium, Delta FO
Posts: 5,352
Originally Posted by mapu
If you want an ocean-view room, why not book it in the first place?
Also, there probably was no change in policy. I'm guessing that off-season non-plat/gold comp upgrades were and are at the discretion of the front desk. Instead, it sounds like he drew the short straw with the front desk clerk and on-duty manager.
Aug 21, 10, 11:12 am
#17
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 27,894
So you whined and pouted about not receiving a benefit to which you are not entitled, and made yourself such a p.i.t.a. that you got your way.
I agree, sounds like my kids, many years ago. I'm disappointed that the property caved to such behavior. This is why "self-absorbed elite status jerks" have that reputation.
I'm sure you're proud of yourself though.
I agree, sounds like my kids, many years ago. I'm disappointed that the property caved to such behavior. This is why "self-absorbed elite status jerks" have that reputation.
I'm sure you're proud of yourself though.
Aug 21, 10, 2:53 pm
#19
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,210
I am not going to complain about not getting an optional elite benefit, but I do tend to be a repeat customer more at properties where I get better treatment and part of that better treatment may sometimes be a complimentary upgrade offered without any nudging on my part.
I agree that what you were told might not actually be a general policy for the hotel, time will tell whether such is the case with the statement about the hotel's new "policy". Once in a while I have run into Guest Services Reps who have a penchant for saying no to any requests (not just room upgrade requests) in a very assertive fashion, these few tend to throw out phrases like "that's never been our policy", that was done "incorrectly" (at the 97 other properties you stayed at), that's "illegal", etc.
I agree that what you were told might not actually be a general policy for the hotel, time will tell whether such is the case with the statement about the hotel's new "policy". Once in a while I have run into Guest Services Reps who have a penchant for saying no to any requests (not just room upgrade requests) in a very assertive fashion, these few tend to throw out phrases like "that's never been our policy", that was done "incorrectly" (at the 97 other properties you stayed at), that's "illegal", etc.
Aug 22, 10, 5:42 am
#20
Join Date: Jan 2010
Posts: 356
Originally Posted by gomike
If you want upgrades earn them by getting Gold or Plat to this resort for upgrading a silver!
to this resort for upgrading a silver!In Brussels as a lowly Silver I know I can get quite easily upgraded at the local Radisson if upgrades available, but the one time I was at the Marriott as Gold Elite and asked for an upgrade I just got a tiny room one floor down from executive lounge...probably Marriott property did not make a mistake as they know I am hooked to the brand, so they know they don't need to give me any upgrade. In fact I will go back there this year when in Brussels in order to make Platinum.
But with free breakfast free internet and high possibility to be upgraded from Executive room to suite at Brussels Radisson I feel a little stupid (except that I prefer the location of Brussels Marriott).
Aug 22, 10, 6:59 am
#21
Join Date: Feb 2005
Location: PHL
Programs: AA EXP, HHonors Diamond, Marriott Lifetime Ti, UA Silver
Posts: 4,695
Originally Posted by gomike
If you want upgrades earn them by getting Gold or Plat to this resort for upgrading a silver!
to this resort for upgrading a silver!
Aug 22, 10, 10:59 am
#22
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 68,277
Originally Posted by ohmark
One would assume, that like the vast majority, he was not willing to pay the premium. Instead, he was hoping, based on past experience and the low season, that he would receive a comped upgrade. I get the sense that he posted not so much because he didn't receive the upgrade, but because the front desk clerk seemed to pay little attention to his initial request.
Also, there probably was no change in policy. I'm guessing that off-season non-plat/gold comp upgrades were and are at the discretion of the front desk. Instead, it sounds like he drew the short straw with the front desk clerk and on-duty manager.
Also, there probably was no change in policy. I'm guessing that off-season non-plat/gold comp upgrades were and are at the discretion of the front desk. Instead, it sounds like he drew the short straw with the front desk clerk and on-duty manager.
And also have to say I'm a bit disappointed in some of my fellow FTers. While most responses were reasonable to the OP (even if not what he wanted to hear) some were quite nasty & not really called for. There were better ways to respond, but that's just my opinion.
Cheers.
Aug 22, 10, 3:10 pm
#23
Join Date: Feb 2005
Programs: Marriott Lifetime Platinum (former PP), Hyatt Diamond, Hilton Gold, UA Silver, AS Member, Hertz 5*
Posts: 3,876
Originally Posted by gomike
If you want upgrades earn them by getting Gold or Plat to this resort for upgrading a silver!
to this resort for upgrading a silver!
Aug 22, 10, 8:28 pm
#24
Join Date: Feb 2004
Programs: AA 'kettle', Marriott Gold, ICH Gld, Hertz 5*
Posts: 5,258
IMO, what's probably happened is that, when MVCI deeded over 5MM points worth of its unsold inventory at Crystal Shores to the destination club trust, a whole lot of previously languishing units went off the books and off the 'upgrade' system. Essentially, the destination club trust owns them now and they want to promote the new points system. If I'm right, look for more of this in the future at any MVCI resort which had substantial unsold inventory on June 20, 2010 and where flexible 'upgrade policies' existed in the past. As mentioned in another thread, I'm seeing severe changes in unit availability in general, through MARSHA, for the resorts which were not sold out and which contributed large amounts of deeded units to the trust. Signs of things to come? We'll see...
Aug 23, 10, 7:49 am
#25
Moderator: Marriott Bonvoy & Travel with Children
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,742
Originally Posted by GrizShel
Once in a while I have run into Guest Services Reps who have a penchant for saying no to any requests (not just room upgrade requests) in a very assertive fashion, these few tend to throw out phrases like "that's never been our policy", that was done "incorrectly" (at the 97 other properties you stayed at), that's "illegal", etc.
Bruce
Aug 23, 10, 8:08 am
#26
Moderator: Marriott Bonvoy & Travel with Children
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,742
Originally Posted by SkiAdcock
I'm a bit disappointed in some of my fellow FTers. While most responses were reasonable to the OP (even if not what he wanted to hear) some were quite nasty & not really called for. There were better ways to respond, but that's just my opinion.
Bruce
Moderator
Aug 23, 10, 9:50 pm
#27
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,210
Originally Posted by SkiAdcock
Have to agree w/ ohmark on this.
And also have to say I'm a bit disappointed in some of my fellow FTers. While most responses were reasonable to the OP (even if not what he wanted to hear) some were quite nasty & not really called for. There were better ways to respond, but that's just my opinion.
Cheers.
And also have to say I'm a bit disappointed in some of my fellow FTers. While most responses were reasonable to the OP (even if not what he wanted to hear) some were quite nasty & not really called for. There were better ways to respond, but that's just my opinion.
Cheers.
Aug 24, 10, 8:00 am
#28
Join Date: Nov 2007
Programs: DL GM, WN AL/CP, MR Plat, Hyatt Diamond, PC Gold
Posts: 1,481
Originally Posted by SkiAdcock
While I'm w/ the others that I think you were lucky to get an upgrade for multiple years running as a silver, I also understand your disappointment when it didn't happen.
I also appreciate you not doing histrionics in your original post or subsequent posts. Whether we agree w/ them or not, the tone is not the typical DYKWIA (granted, hard to do that w/ Silver, but you know what I mean).
And unlike others I give you a bit of credit of saying, hey this is enough of a dealbreaker for me I'll check out & head down to the Hilton where I can get something better for less $$. It's actions like that (especially if communicated - as you did) to the hotel management that will let them gauge the outcome of the decision on their policy. Now the management may say, screw it, we'll make more out of the upsell than we'll lose to the Hilton - fair enough. They might say maybe we'll reconsider. But they won't know if someone doesn't provide the feedback.
FWIW - I know folk who own some condos down there but have a lot of family who visit quite a lot & usually stay at the Marriott & get upgraded. Granted, these folk could probably afford to buy the hotel (I am not kidding!!), but weirdly enough upgrades still mean something to them. I'll let them know of the recent change in policy.
Thanks for posting, be aware of the policy in the future - now get off the computer & enjoy the view!
Cheers.
I also appreciate you not doing histrionics in your original post or subsequent posts. Whether we agree w/ them or not, the tone is not the typical DYKWIA (granted, hard to do that w/ Silver, but you know what I mean).
And unlike others I give you a bit of credit of saying, hey this is enough of a dealbreaker for me I'll check out & head down to the Hilton where I can get something better for less $$. It's actions like that (especially if communicated - as you did) to the hotel management that will let them gauge the outcome of the decision on their policy. Now the management may say, screw it, we'll make more out of the upsell than we'll lose to the Hilton - fair enough. They might say maybe we'll reconsider. But they won't know if someone doesn't provide the feedback.
FWIW - I know folk who own some condos down there but have a lot of family who visit quite a lot & usually stay at the Marriott & get upgraded. Granted, these folk could probably afford to buy the hotel (I am not kidding!!), but weirdly enough upgrades still mean something to them. I'll let them know of the recent change in policy.
Thanks for posting, be aware of the policy in the future - now get off the computer & enjoy the view!
Cheers.
Originally Posted by ohmark
One would assume, that like the vast majority, he was not willing to pay the premium. Instead, he was hoping, based on past experience and the low season, that he would receive a comped upgrade. I get the sense that he posted not so much because he didn't receive the upgrade, but because the front desk clerk seemed to pay little attention to his initial request.
Also, there probably was no change in policy. I'm guessing that off-season non-plat/gold comp upgrades were and are at the discretion of the front desk. Instead, it sounds like he drew the short straw with the front desk clerk and on-duty manager.
Also, there probably was no change in policy. I'm guessing that off-season non-plat/gold comp upgrades were and are at the discretion of the front desk. Instead, it sounds like he drew the short straw with the front desk clerk and on-duty manager.
Shame on all of those who are piling on the OP.
Aug 24, 10, 8:49 am
#29
Join Date: Sep 2004
Location: Gulf Coast/Ventura County/Somewhere in between
Programs: DL GM, Marriott PP, Avis Something or other
Posts: 4,430
Originally Posted by matthew gulino
haha, and the view over my laptop IS lovely 
I'm actually writing a research paper for school in the background
...so paradise will have to wait until morning, unfortunately.
off to bed soon though...promise!
I'm actually writing a research paper for school in the background
...so paradise will have to wait until morning, unfortunately.off to bed soon though...promise!
Aug 24, 10, 2:19 pm
#30
Join Date: Jul 2005
Location: IND
Programs: Marriott Platinum, SWA CP
Posts: 577
Originally Posted by camachinist
IMO, what's probably happened is that, when MVCI deeded over 5MM points worth of its unsold inventory at Crystal Shores to the destination club trust, a whole lot of previously languishing units went off the books and off the 'upgrade' system. Essentially, the destination club trust owns them now and they want to promote the new points system. If I'm right, look for more of this in the future at any MVCI resort which had substantial unsold inventory on June 20, 2010 and where flexible 'upgrade policies' existed in the past. As mentioned in another thread, I'm seeing severe changes in unit availability in general, through MARSHA, for the resorts which were not sold out and which contributed large amounts of deeded units to the trust. Signs of things to come? We'll see...
Are you saying that you suspect a change in the points system at the property down the street (Marriott's Crystal Shores) is impacting the Marco Island Marriott Beach Resort? If so, can you please elaborate further as I'm missing the connection.
