[CLOSED] Sheraton Fuschlsee-Salzburg, Hotel Jagdhof, Austria [Master Thread]
#31
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 1,999
In the sauna (the entire sauna area, not the actual steam room) there were combined men and women naked (all while children were also present). I was told that is acceptable. No towels, was told wouldn't be getting any more that night.
The nudity is really what I question, as the rest are technical issues that shouldn't be happening, but seeing peoples private parts all while kids are running around doesn't seem like the SPG way.
The nudity is really what I question, as the rest are technical issues that shouldn't be happening, but seeing peoples private parts all while kids are running around doesn't seem like the SPG way.
#32
Join Date: Jan 2013
Programs: Bonvoy Platinum
Posts: 51
Yes in the Sauna, not in the public area though....why would one need to lie out in the salt room naked? Or walk around naked, or be naked in the steam room? This was beyond normal, and this normal should then be properly noted, how come on all the hotel advertising they don't have anybody nude pictured in the sauna/pool areas?
#33
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
+1. Just normal culture for spas and relaxation areas in spas, in these countries, and a lack of prudish attitudes towards nudity/sex in general. The German owned Arabella hotels (associated with SPG) also have this policy in a lot of their spas, including the Westin Arabella in Cape Town, South Africa IIRC.
I have had great stays in this hotel, and the neighboring Schloss Fuschl.
I have had great stays in this hotel, and the neighboring Schloss Fuschl.
#34
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,958
Moderator note
The 'nudity' review point has spawned a rather lively and lengthy side-discussion about more generic issues and so is not suited for inclusion into a hotel master reference thread. Please refer here for more :
http://www.flyertalk.com/forum/starw...a-allowed.html
Back on topic ...
It's unusual on the forum to get reports of 'no resolution' of missing amenity and green points, particularly if the Lurker team is involved. Can you share more detail on why you didn't get the credits you were expecting from your stay at this hotel ?
The 'nudity' review point has spawned a rather lively and lengthy side-discussion about more generic issues and so is not suited for inclusion into a hotel master reference thread. Please refer here for more :
http://www.flyertalk.com/forum/starw...a-allowed.html
Back on topic ...
It's unusual on the forum to get reports of 'no resolution' of missing amenity and green points, particularly if the Lurker team is involved. Can you share more detail on why you didn't get the credits you were expecting from your stay at this hotel ?
#35
Join Date: Jan 2013
Programs: Bonvoy Platinum
Posts: 51
I received the missing amenity and green points, it took getting Lurker involved. Not sure why they were this sloppy.
I should say that the trash by the pool area was over floating, no towels, bad attitude staff, the issues with the rooms, the list goes on.
Previously this wasn't the experience I had here. I don't know if they went through some major management changes or were just hugely overbooked, but for this experience I wouldn't be going back for a while.
The attitude of we are sorry that it wasn't good enough for you from the email that took a month to send for them was just the cherry on top. Not like they are the only hotel, but nevertheless surprising attitude for SPG.
I should say that the trash by the pool area was over floating, no towels, bad attitude staff, the issues with the rooms, the list goes on.
Previously this wasn't the experience I had here. I don't know if they went through some major management changes or were just hugely overbooked, but for this experience I wouldn't be going back for a while.
The attitude of we are sorry that it wasn't good enough for you from the email that took a month to send for them was just the cherry on top. Not like they are the only hotel, but nevertheless surprising attitude for SPG.
#36
Suspended
Join Date: Apr 2017
Programs: HH-D; MR-P/LTP; SPG-P
Posts: 849
Here now but at checkin the SPG system still had not upgraded my crossover Marriott status to Platinum (previous SPG stays a few months ago had so kinda surprised that the system here still had me at Corporate).
Front desk verified my status and asked if I wanted an upgrade (really, asked ?) and now in a junior suite.
Still no AC in the rooms (stayed here before but chose again due to its location) and today it's supposed to get into the 30s.
On a personal note, I am Thai but repeatedly taken by the staff as part of a Chinese tour group and told I cannot eat in the main restaurant as a fully paying guest but must eat in the designated Chinese tour group room. Frankly, this is discrimination, pure and simple and the staff needs to be much better trained.
Front desk verified my status and asked if I wanted an upgrade (really, asked ?) and now in a junior suite.
Still no AC in the rooms (stayed here before but chose again due to its location) and today it's supposed to get into the 30s.
On a personal note, I am Thai but repeatedly taken by the staff as part of a Chinese tour group and told I cannot eat in the main restaurant as a fully paying guest but must eat in the designated Chinese tour group room. Frankly, this is discrimination, pure and simple and the staff needs to be much better trained.
Last edited by Srisarin; May 28, 2017 at 11:42 pm
#37
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,238
...
On a personal note, I am Thai but repeatedly taken by the staff as part of a Chinese tour group and told I cannot eat in the main restaurant as a fully paying guest but must eat in the designated Chinese tour group room. Frankly, this is discrimination, pure and simple and the staff needs to be much better trained.
On a personal note, I am Thai but repeatedly taken by the staff as part of a Chinese tour group and told I cannot eat in the main restaurant as a fully paying guest but must eat in the designated Chinese tour group room. Frankly, this is discrimination, pure and simple and the staff needs to be much better trained.
#38
Join Date: Mar 2017
Posts: 1,707
Most Asians in Europe are tourists, so lots of assumption are made about them simply based on appearance. Asian-American students who attend exchange programs in Europe are often stunned by the treatment they receive there. I'd put it down to a lack of familiarity (and training, as you say), rather than malice.
#39
Join Date: Sep 2006
Location: PRG, DRS, VIE
Programs: Marriott Titanium, BA Gold, A3 Gold
Posts: 937
Just completed week long stay. Nice property in beautiful location. We had breakfast already included.
What I wanted to share is stay from Elite guest perspective.
Well, there was zero recognition, not even a thank you for being elite member at check in. No room upgrade, despite low occupancy. I had to inquire about everything, despite mentioning it is my first time there, and would welcome that because several things were not business as usual. For example, one had to book certain time in sauna, but only to be informed at wellness reception after being turned away there. Free passes to near by beach for our stay I also had to inquire, no mention of it at all.
What I wanted to share is stay from Elite guest perspective.
Well, there was zero recognition, not even a thank you for being elite member at check in. No room upgrade, despite low occupancy. I had to inquire about everything, despite mentioning it is my first time there, and would welcome that because several things were not business as usual. For example, one had to book certain time in sauna, but only to be informed at wellness reception after being turned away there. Free passes to near by beach for our stay I also had to inquire, no mention of it at all.
#40
Join Date: Aug 2012
Posts: 98
Just completed week long stay. Nice property in beautiful location. We had breakfast already included.
What I wanted to share is stay from Elite guest perspective.
Well, there was zero recognition, not even a thank you for being elite member at check in. No room upgrade, despite low occupancy. I had to inquire about everything, despite mentioning it is my first time there, and would welcome that because several things were not business as usual. For example, one had to book certain time in sauna, but only to be informed at wellness reception after being turned away there. Free passes to near by beach for our stay I also had to inquire, no mention of it at all.
What I wanted to share is stay from Elite guest perspective.
Well, there was zero recognition, not even a thank you for being elite member at check in. No room upgrade, despite low occupancy. I had to inquire about everything, despite mentioning it is my first time there, and would welcome that because several things were not business as usual. For example, one had to book certain time in sauna, but only to be informed at wellness reception after being turned away there. Free passes to near by beach for our stay I also had to inquire, no mention of it at all.
Interesting. What status do you have and what kind of room did you get?
In the past as Platinum/Titanium I always got a Duplex Suite.
#41
Join Date: Sep 2006
Location: PRG, DRS, VIE
Programs: Marriott Titanium, BA Gold, A3 Gold
Posts: 937
#43
Join Date: Sep 2006
Location: PRG, DRS, VIE
Programs: Marriott Titanium, BA Gold, A3 Gold
Posts: 937
#44
Join Date: May 2013
Location: Oregon, USA
Programs: Hilton Honors
Posts: 162
Sold out for 2021?
I was trying to book a room for the Jagdhof but it shows the hotel is sold out at least through the rest of the year. Didn't matter whether I tried cash or points or 1 or 2 or several nights, it shows nothing available as far as the eye can see. Is this just my browser glitching or are they doing some maintenance on their booking site or are they really completely booked out for the next year? Thanks for any help.
#45
Join Date: Jul 2004
Location: LON & MUC
Programs: BA Gold, LH FTL, KL Plat (comped), BD
Posts: 247
I was trying to book a room for the Jagdhof but it shows the hotel is sold out at least through the rest of the year. Didn't matter whether I tried cash or points or 1 or 2 or several nights, it shows nothing available as far as the eye can see. Is this just my browser glitching or are they doing some maintenance on their booking site or are they really completely booked out for the next year? Thanks for any help.