Canadian SPG American Express

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Old Nov 5, 18, 6:29 pm
  #2131  
 
Join Date: Dec 2011
Location: West
Posts: 3,323
Originally Posted by turbov6 View Post
Check the bottom of the last page of your last AMEX SPG PDF or printed statement. There should be two boxes in the middle or right hand side in the Starwood Perferred Guest Awards section:

SPG Awards
Annual Reset Date:

Net Purchases
To Date $:

Reports on the USA Amex SPG card in another flyertalk thread are indicating that the free night certificate is posting on the 2nd of the month. (Oct 2, Nov 2).
I had these on previous statements with September 27 as a reset date. This last statement I had no points earned and therefore the statement omits the award section, thus no date reference.
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Old Nov 5, 18, 9:39 pm
  #2132  
 
Join Date: Dec 2013
Location: Toronto
Programs: AC E35K, Marriott Platinum Premier
Posts: 19
Originally Posted by standing01 View Post
Looks like folks in the US have started getting their Amex SPG free night certificates posting to their account.. Anyone with the Canadian version have anything posted in their account yet?
It's been a month since you asked, but I saw my free night certificate post last week:

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Old Nov 6, 18, 2:07 pm
  #2133  
 
Join Date: Dec 2007
Location: YYZ
Programs: National EE
Posts: 305
Originally Posted by geffie View Post
It's been a month since you asked, but I saw my free night certificate post last week:
Awesome, that's great news. Thanks for sharing!

Do you recall when your annual fee posted or what your annual reset date is? Just trying to get an idea of how long it's taking up here in Canada for the AMEX free night certificate to post.
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Old Nov 6, 18, 6:27 pm
  #2134  
 
Join Date: Jan 2012
Location: YVR
Programs: S100K, UA Gold, CX Gold, Marriot Platinum Premier, SPG platinum,Fairmont Plat,National Exec Elite
Posts: 368
Mine posted 10/29 for a Late August renewal....

Larger question on a different SPG card is I just rolled through 40K spend on a May reset date, given a free night was the deal then for 40K spend, should I expect that night to be awarded?
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Old Nov 6, 18, 10:05 pm
  #2135  
 
Join Date: Sep 2012
Posts: 477
Originally Posted by scotchmeup View Post
Mine posted 10/29 for a Late August renewal....

Larger question on a different SPG card is I just rolled through 40K spend on a May reset date, given a free night was the deal then for 40K spend, should I expect that night to be awarded?
I received a 40k spend certificate in early September, so I believe you will also within days of the transaction posting.
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Old Nov 7, 18, 2:24 am
  #2136  
 
Join Date: Dec 2013
Location: Toronto
Programs: AC E35K, Marriott Platinum Premier
Posts: 19
Originally Posted by turbov6 View Post
Awesome, that's great news. Thanks for sharing!

Do you recall when your annual fee posted or what your annual reset date is? Just trying to get an idea of how long it's taking up here in Canada for the AMEX free night certificate to post.
My annual reset date is January 21. So I might be in the front of the pack!
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Old Nov 7, 18, 9:44 am
  #2137  
 
Join Date: Jan 2012
Location: YVR
Programs: S100K, UA Gold, CX Gold, Marriot Platinum Premier, SPG platinum,Fairmont Plat,National Exec Elite
Posts: 368
thanks! good to hear
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Old Nov 7, 18, 9:59 am
  #2138  
 
Join Date: Jan 2009
Posts: 193
Originally Posted by turbov6 View Post
Awesome, that's great news. Thanks for sharing!

Do you recall when your annual fee posted or what your annual reset date is? Just trying to get an idea of how long it's taking up here in Canada for the AMEX free night certificate to post.
I called Amex Canada since my anniversary was Sept.20 and didn't receive the cert., I was advised that it takes 8-10 weeks from anniversary.
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Old Nov 9, 18, 4:06 pm
  #2139  
 
Join Date: Sep 2012
Location: YVR
Posts: 1,755
Originally Posted by scotchmeup View Post
Mine posted 10/29 for a Late August renewal....
My annual fee was charged Sept. 26, (for my Aug 27-Sept. 26th statement). I still don't have my free night posted (even after receiving my Sept. 27-Oct 26th statement).

Based on your experience, mine should post after my Oct. 27 - Nov 26th statement is generated, correct?
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Old Nov 9, 18, 8:48 pm
  #2140  
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Join Date: May 2012
Location: Ottawa, ON (YOW)
Programs: UA*1K, Marriott Plat, SPG Plat75, Hilton Gold, PP, Hertz PC
Posts: 1,586
I've been scanning the forums, but haven't seen anything about our new Elite Qualifying nights? Still waiting to see how many nights we'll be given... even if it'll probably be too late for me to count on them towards lifetime for this year.
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Old Nov 9, 18, 11:39 pm
  #2141  
 
Join Date: Jan 2015
Posts: 134
My renewal was in early Oct, didnt get the free night award. I called in and they told me that i'm still under the old system and I need to spend $40K to get a free night and that the next renewal I will get a free night.
Might as well cancel and churn it.
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Old Nov 10, 18, 3:09 am
  #2142  
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Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 11,351
Originally Posted by spark787 View Post
My renewal was in early Oct, didnt get the free night award. I called in and they told me that i'm still under the old system and I need to spend $40K to get a free night and that the next renewal I will get a free night.
Might as well cancel and churn it.
What? Thatís crazy. I thought the old system expired on Aug 1.

Iíd call back and ask for 3 pts/$ if I was still on the old system!
makin'miles and Yul_voyager like this.
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Old Nov 10, 18, 8:49 pm
  #2143  
 
Join Date: Apr 2013
Posts: 221
That canít be true

Originally Posted by spark787 View Post
My renewal was in early Oct, didnt get the free night award. I called in and they told me that i'm still under the old system and I need to spend $40K to get a free night and that the next renewal I will get a free night.
Might as well cancel and churn it.

but if it is true, when did or does the new system start, I canít see anything in the small print that suggests that what they told you is correct.
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Old Nov 10, 18, 8:54 pm
  #2144  
 
Join Date: Apr 2013
Posts: 221
Like you absolute, I am keenly waiting on this

Originally Posted by Absolute View Post
I've been scanning the forums, but haven't seen anything about our new Elite Qualifying nights? Still waiting to see how many nights we'll be given... even if it'll probably be too late for me to count on them towards lifetime for this year.

i donít imagine that it affects a lot of cardholders, but I would think that it affects the biggest spenders. I was at close to a million a year , and am at zero since they held off providing this simple piece of information. If they donít supply this information in December as promised as well as provide the same 15 elite night credits as the five Marriott and or starwood chase and or Amex cards provide in the USA, they are likely to lose me.

they can pretend to newbies that the silver offered is a valuable elite level, or that the gold after considerable spend gives something , but their longtime and more knowledgeable customers know they are offering empty benefits,


amex, please keep me , please do the right thing.
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Old Nov 10, 18, 9:14 pm
  #2145  
 
Join Date: Dec 2007
Location: YYZ
Programs: National EE
Posts: 305
Originally Posted by margarita girl View Post
What? That’s crazy. I thought the old system expired on Aug 1.

When I called in the supervisor was suggesting the cutoff date was Aug 8th or Aug 15th for the annual reset date (see last page of your statement). The annual reset date is typically one month before your annual fee posts.

If your reset date is after August 15th I would suggest calling back as there seems to be some confusion with the call center agents. I was originally told that I would be getting the annual certificate with a reset date of late July (and the annual fee posting late August). However when the annual free night never showed up after 10 weeks I called back and the agent said I was on the old system and wouldn't be getting it. I can't even see my Marriott activity online so I had to call in to check to see if the certificate posted. Amex really needs to do something here as it hasn't been clear what is happening regarding certificates and elite qualifying nights otherwise they are likely going to start losing customers.
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