Issue With Mastercard Giftcards (Purchase Not Authorized and Funds Drained)
#109
Join Date: Jun 2014
Posts: 163
I did receive the 12/16/2019 settlement for two $500 cards I lost on 10/23/2019, but still nothing for funds lost on 10/13/2019. Did anyone else not automatically get the refund? I am thinking they just automatically did ones newer than mid-October.
They are continuing to send me emails requesting additional documents for my disputes on the cards that were automatically refunded, but nothing further on the dispute for the card that did not get refunded.
#110
Join Date: Aug 2019
Posts: 19
At a local grocery store I just got a "Card Issuer Inoperative" error on a Blackhawk issued VGC. Funds drained despite store representatives stating it did not go through and there was no documentation of the declined transaction available. Maybe this is limited to just me or that store, but very similar experience to what occurred for me a few months ago with MCGC.
Does anyone have any experience successfully getting Blackhawk to return funds via dispute when the store is stating no documentation available? I have names of CSR's I spoke to so I can at least write up a narrative of what occurred and that I tried to resolve with the merchant.
Does anyone have any experience successfully getting Blackhawk to return funds via dispute when the store is stating no documentation available? I have names of CSR's I spoke to so I can at least write up a narrative of what occurred and that I tried to resolve with the merchant.
#111
Join Date: May 2009
Location: EWR
Posts: 884
At a local grocery store I just got a "Card Issuer Inoperative" error on a Blackhawk issued VGC. Funds drained despite store representatives stating it did not go through and there was no documentation of the declined transaction available. Maybe this is limited to just me or that store, but very similar experience to what occurred for me a few months ago with MCGC.
Does anyone have any experience successfully getting Blackhawk to return funds via dispute when the store is stating no documentation available? I have names of CSR's I spoke to so I can at least write up a narrative of what occurred and that I tried to resolve with the merchant.
Does anyone have any experience successfully getting Blackhawk to return funds via dispute when the store is stating no documentation available? I have names of CSR's I spoke to so I can at least write up a narrative of what occurred and that I tried to resolve with the merchant.
I heard others say there has been no issue for a month. Did not believe it. Glad I did not participate in the recent Office Depot promo on MasterCards. It is ridiculous that on top of gift cards not offering consumer protections, all your money can vanish for no reason.
I did receive the 12/16/2019 settlement for two $500 cards I lost on 10/23/2019, but still nothing for funds lost on 10/13/2019. Did anyone else not automatically get the refund? I am thinking they just automatically did ones newer than mid-October.
They are continuing to send me emails requesting additional documents for my disputes on the cards that were automatically refunded, but nothing further on the dispute for the card that did not get refunded.
I did receive the 12/16/2019 settlement for two $500 cards I lost on 10/23/2019, but still nothing for funds lost on 10/13/2019. Did anyone else not automatically get the refund? I am thinking they just automatically did ones newer than mid-October.
They are continuing to send me emails requesting additional documents for my disputes on the cards that were automatically refunded, but nothing further on the dispute for the card that did not get refunded.
#112
Join Date: Oct 2004
Programs: Amtrak Guest Rewards, Starwood Preferred Guest, Marriott Rewards, Hilton Honors
Posts: 255
At a local grocery store I just got a "Card Issuer Inoperative" error on a Blackhawk issued VGC. Funds drained despite store representatives stating it did not go through and there was no documentation of the declined transaction available. Maybe this is limited to just me or that store, but very similar experience to what occurred for me a few months ago with MCGC.
Does anyone have any experience successfully getting Blackhawk to return funds via dispute when the store is stating no documentation available? I have names of CSR's I spoke to so I can at least write up a narrative of what occurred and that I tried to resolve with the merchant.
Does anyone have any experience successfully getting Blackhawk to return funds via dispute when the store is stating no documentation available? I have names of CSR's I spoke to so I can at least write up a narrative of what occurred and that I tried to resolve with the merchant.
Stopped by later and they said things were working again. So I managed to get a few 1K cards and not go home empty handed. CSR also mentioned that she does not think the 1K cards will be extended again and that Dec. 31 is the end of it.
#113
Join Date: Apr 2012
Posts: 213
mygift.giftcardmall.com has been frequently throwing "technical errors" when trying to check balances, and I did not some transaction seeming to dwell on the "processing" screen at the POS. Now that I think of it, I had a few swipes yesterday and two today for credit purchases that hung on the processing screen before getting declined, but then worked when trying again. Assuming not a local processor glitch, could be the issue is only with debit and doesn't happen with credit.
#114
Join Date: May 2009
Location: EWR
Posts: 884
Found the receipt from when I purchased those, says they were approved. Card used to purchase them hasn't received a credit.
Guess I'm in for some fun.
*edit* Finally was able to get through to a CS agent. The cards with the "technical error" were deactivated by the store I purchased them from.
Last edited by Bigzamboni; Dec 27, 2019 at 11:59 am