Vanilla Visa 'not authorized' when trying to get MO
Jul 7, 2019, 2:10 pm
#1
Original Poster
Join Date: Jul 2006
Posts: 104
Vanilla Visa 'not authorized' when trying to get MO
Apologies if this has been posted and gratitude if someone can point me to the thread if it has. But in case it hasn't - I have had issues with VVGC that I bought from the drugstore that I can usually liquidate at my friendly neighborhood grocery store. Have been doing this for years with friendly clerks with no issues. Last week when I tried to buy a MO for $500, the terminal showed "not authorized" - I called customer service who stated that the card was good to go with no holds. To make sure it wasn't a store specific issue, I tried a $300 GC from Office D and it worked just fine. The clerk was nice enough to let me try the $500 again but no bueno. Today I bought more VVGC from the drugstore and same thing "not authorized" on the pin pad. But to my surprise, 1 of the 4 cards from the other day worked fine!
Vanilla customer service keeps telling me there is nothing wrong, is anyone else having this problem? Thanks in advance
Vanilla customer service keeps telling me there is nothing wrong, is anyone else having this problem? Thanks in advance
Jul 7, 2019, 2:56 pm
#2
Join Date: Nov 2017
Programs: none
Posts: 106
Happened to me one time, I didn't bother to call or check balance online, used for MO 2 days later, it went through. So it maybe system issue at thst specific time. No worry. Use it another day or spend on organic spending if has to.
Jan 1, 2020, 1:06 pm
#7
Join Date: Oct 2013
Posts: 1,322
Anyone having trouble using OneVanilla MCs? I tried to use two different MCs today at two different non-WM grocery stores (WU agents) that usually eat them up like candy, but got "not authorized" for each transaction. No charge/hold when I checked balance online, each at original $500.
eta: Yes, original thread was for OV Visas, not OV MCs. ToMAYto, toMAAto.
eta: Yes, original thread was for OV Visas, not OV MCs. ToMAYto, toMAAto.
Last edited by tuphat; Jan 1, 2020 at 1:27 pm
Jan 1, 2020, 5:47 pm
#8
Join Date: Aug 2015
Posts: 2,061
Anyone having trouble using OneVanilla MCs? I tried to use two different MCs today at two different non-WM grocery stores (WU agents) that usually eat them up like candy, but got "not authorized" for each transaction. No charge/hold when I checked balance online, each at original $500.
eta: Yes, original thread was for OV Visas, not OV MCs. ToMAYto, toMAAto.
eta: Yes, original thread was for OV Visas, not OV MCs. ToMAYto, toMAAto.
Jan 5, 2020, 2:57 pm
#10
Join Date: Oct 2013
Posts: 1,322
Datapoint -- So I had another fail at using OV MCs, to purchase MO at a third grocery store chain that has worked perfectly w/ OVs in the past. So now I'm like a junkie with a contaminated stash (2x $500 cards). My plan is to liquidate ASAP, probably to fund Amazon gift account and write off the opportunity cost.
Will be interesting to see if other stores are hard-coding against OV like WM, or if this is one-off experience.
Will be interesting to see if other stores are hard-coding against OV like WM, or if this is one-off experience.
Jan 5, 2020, 3:41 pm
#11
Join Date: Sep 2015
Programs: SPG Plat, SWA Companion Pass, United Silver
Posts: 186
Datapoint -- So I had another fail at using OV MCs, to purchase MO at a third grocery store chain that has worked perfectly w/ OVs in the past. So now I'm like a junkie with a contaminated stash (2x $500 cards). My plan is to liquidate ASAP, probably to fund Amazon gift account and write off the opportunity cost.
Will be interesting to see if other stores are hard-coding against OV like WM, or if this is one-off experience.
Will be interesting to see if other stores are hard-coding against OV like WM, or if this is one-off experience.
Jan 6, 2020, 9:29 pm
#15
Join Date: Oct 2004
Programs: Amtrak Guest Rewards, Starwood Preferred Guest, Marriott Rewards, Hilton Honors
Posts: 255