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How Do I Reach Amex Prepaid Redcard Real Person? (Lost Card, System Broken)

How Do I Reach Amex Prepaid Redcard Real Person? (Lost Card, System Broken)

Old Aug 31, 17, 11:19 am
  #1  
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Join Date: Jan 2005
Posts: 152
How Do I Reach Amex Prepaid Redcard Real Person? (Lost Card, System Broken)

I can't get through the automated system at 855-306-7395 to report my Target Prepaid Redcard lost (the system can't recognize the #1 all of a sudden when it gets to "please press 1 for lost" and hangs up on me).

How can I get through to a real person?
kitkatft is offline  
Old Aug 31, 17, 11:33 am
  #2  
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Join Date: Jan 2005
Posts: 152
Nevermind -- FINALLY got through. First, you have to ignore the "press 1 if you're a customer, press 2 to activate a card" initial prompt -- twice.

Then, at "Press 1 or say 'lost or stolen' to report a lost or stolen card," DO NOT PRESS 1 -- say "lost or stolen."

If you press 1, you'll be asked to "press 1 to report a lost or stolen card," without an oral option, but it won't recognize you pressing 1 and will hang up on you.

If you go with oral options, you can get through to a real person.

TERRIBLE phone system. Terrible.
kitkatft is offline  

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