Aug 21, 2017, 5:06 pm
Last edit by: RedSun
Curve card is a "debit" card or "spend" card that you can use at stores and where you can use debit card for purchases. It is not funded by the bank with cash deposit, but funded by a collection of other debit cards and credit cards. You can't withdraw cash from ATM since it is not backed by the bank.
It carries MasterCard logo and can be used anywhere MasterCard is accepted.
Curve Card is offered in the United Kingdom and selected European countries. Not currently available in the US.
It carries MasterCard logo and can be used anywhere MasterCard is accepted.
Curve Card is offered in the United Kingdom and selected European countries. Not currently available in the US.
curve card changes.
May 24, 2016, 6:26 am
#136
Join Date: Feb 2015
Location: UK
Programs: BA Gold, Hilton Diamond, Marriott Silver, IHG Spire Ambassador, Accor Silver, Hyatt Explorist
Posts: 276
May 24, 2016, 6:42 am
#137
Join Date: Oct 2006
Location: All good weekends in the UK begin at Heathrow :)
Programs: Amex MR, A3, BAEC
Posts: 195
Looking at the amex twitter feed, it seems there are a few people asking for clarification there. Don't think we will get a straight answer (yet), if any, but it does seem to have made some noise.
May 24, 2016, 6:48 am
#139
Join Date: Jan 2014
Location: Sheffield, UK
Programs: BA, Emirates, IHG, Accor, Marriott, Hilton
Posts: 637
I am holding it out. Whilst the Amex usage was a big bonus, I can still use the card to my benefit. As it was a one off £35 I am happy to take the hit if they fail.
I have other reward cards where I can save on FX by using Curve abroad but still count towards my target, IF I need to.
Also useful for the odd bill that will only take debit cards - although I do appreciate some places are incorrectly seeing I as a credit card.
Could Amex come back on board in a few months and the Curve card costs increase for new customers?
I have other reward cards where I can save on FX by using Curve abroad but still count towards my target, IF I need to.
Also useful for the odd bill that will only take debit cards - although I do appreciate some places are incorrectly seeing I as a credit card.
Could Amex come back on board in a few months and the Curve card costs increase for new customers?
May 24, 2016, 6:55 am
#140
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
I wonder was Amex p*ssed off that Curve has no phone support at all, so anyone with issues due to double charging or refund problems, were phoning amex, using up their resources which Amex would feel is something that Curve should be dealing with.
You get a double charge, specifically a large amount, you likely want to speak to a real person on the phone, not send an email / app message, not knowing if or when it will be read/responded.
You get a double charge, specifically a large amount, you likely want to speak to a real person on the phone, not send an email / app message, not knowing if or when it will be read/responded.
May 24, 2016, 7:01 am
#141
Join Date: Apr 2016
Posts: 24
No phone support is just amateur hour for a company that is in the financial sector.
As for the refund on the wallet they better accept the wallets back used or not as otherwise I am sure amex's refund policy will be applied and they won't like that!
As for the refund on the wallet they better accept the wallets back used or not as otherwise I am sure amex's refund policy will be applied and they won't like that!
May 24, 2016, 7:34 am
#142
Join Date: Oct 2006
Location: All good weekends in the UK begin at Heathrow :)
Programs: Amex MR, A3, BAEC
Posts: 195
This occurred to me too. It's cheeky for them to expect we took the wallets out of the box, left them in a drawer somewhere and didn't take out the packaging. If I decide to cancel mine (still on the fence...), I will be sending the wallet back too, otherwise will be contacting Amex for a refund.
May 24, 2016, 10:33 am
#143
Join Date: Oct 2003
Location: London
Posts: 3,500
If anyone believed the statement Raffles was given on the first page about the Amex wording being a mistake on the website, then I'm afraid you're going to be disappointed.
This afternoon Curve made their introduction video on their home page 'private' to stop it being viewed, and replaced it with a new one - that was shot at the same time but has no mention of Amex and new screenshots with people using Virgin Money cards rather than American Express.
The divorce with Amex was clearly a long time coming.
(Note that even though they put the description up this afternoon they still claim there's no fees for using credit cards in home country ATMs)
This afternoon Curve made their introduction video on their home page 'private' to stop it being viewed, and replaced it with a new one - that was shot at the same time but has no mention of Amex and new screenshots with people using Virgin Money cards rather than American Express.
The divorce with Amex was clearly a long time coming.
(Note that even though they put the description up this afternoon they still claim there's no fees for using credit cards in home country ATMs)
May 24, 2016, 10:54 am
#144
Join Date: Apr 2016
Posts: 24
Another thing is the credit limits being given are too low for business users but the kicker is that the limit is a 30 day rolling one, as you can't pay it off then if you spend £5k in two days you have to wait 29 days for it to reset.
I have also heard of ridiculous requests to verify the card, anyone who got the wallet should seek a refund too hard to recap £75.
Its also only a matter of time before retailers block the whole card range as its the merchants that are being charged the most with Curve and severely risky to try and bet your whole business model on it.
I have also heard of ridiculous requests to verify the card, anyone who got the wallet should seek a refund too hard to recap £75.
Its also only a matter of time before retailers block the whole card range as its the merchants that are being charged the most with Curve and severely risky to try and bet your whole business model on it.
May 24, 2016, 12:14 pm
#145
Join Date: Aug 2015
Programs: BA Silver, hh Diamond, IHG spire Ambassador
Posts: 71
I am holding it out. Whilst the Amex usage was a big bonus, I can still use the card to my benefit. As it was a one off £35 I am happy to take the hit if they fail.
I have other reward cards where I can save on FX by using Curve abroad but still count towards my target, IF I need to.
Also useful for the odd bill that will only take debit cards - although I do appreciate some places are incorrectly seeing I as a credit card.
Could Amex come back on board in a few months and the Curve card costs increase for new customers?
I have other reward cards where I can save on FX by using Curve abroad but still count towards my target, IF I need to.
Also useful for the odd bill that will only take debit cards - although I do appreciate some places are incorrectly seeing I as a credit card.
Could Amex come back on board in a few months and the Curve card costs increase for new customers?
Some very cynical posters around today
May 24, 2016, 12:19 pm
#146
Join Date: Dec 2004
Location: London
Posts: 6,265
If anyone believed the statement Raffles was given on the first page about the Amex wording being a mistake on the website, then I'm afraid you're going to be disappointed.
This afternoon Curve made their introduction video on their home page 'private' to stop it being viewed, and replaced it with a new one - that was shot at the same time but has no mention of Amex and new screenshots with people using Virgin Money cards rather than American Express.
The divorce with Amex was clearly a long time coming.
This afternoon Curve made their introduction video on their home page 'private' to stop it being viewed, and replaced it with a new one - that was shot at the same time but has no mention of Amex and new screenshots with people using Virgin Money cards rather than American Express.
The divorce with Amex was clearly a long time coming.
"
@amexuk approached us a few weeks ago with concerns about ensuring a seamless customer support process for its Members when using its Card with Curve. We’re continuing discussions & hope that American Express decide to bring Curve back soon. We're building something big, and new, and we can only overcome such hurdles with the help of our community."
May 24, 2016, 1:30 pm
#147
Join Date: Jan 2008
Location: Nottingham, England
Programs: BA Silver
Posts: 968
I had contacted customer support 3 times to get a refund. I never used or activated my card. As soon as the limit of £200 in cash withdrawals a month was added to the T&C's I was out. But I have never received one reply. Luckily in today's email the CEO of the company has inserted his personal email so I have informed him that I will be expecting my £35 returned sharpish or it's off to the FSO.
May 24, 2016, 4:52 pm
#150
Join Date: Feb 2006
Location: EDI
Programs: BA Gold, QF LTG, TK Elite, IHG Amb & HH Diamond
Posts: 233
I liked the concept of Revolut and ordered a card. But their customer support was a joke because when I called for support on a declined transaction I was asked to leave a voicemail and someone would get back to me in 24 hours. Annoying and embarrassing when I'm standing at a checkout counter trying to buy some groceries with people queuing behind you. 