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Old Jan 7, 2016, 8:18 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RedSun
This is the 2016 and onwards Bluebird thread.

The original discussion. The previous 2013- 2014 megathread. The previous 2015 megathread.

-------------------------------------------------------------------------------------
Read the wiki before posting a question.

The most recent huge wave of shutdowns occurred in May 2019.

Most accounts used for MS were shut down on Jan 8, 2016. Another wave of shutdowns occurred on March 4, 2016. Using Bluebird for MS is very likely to lead to account closure. There is no clear pattern as to how to avoid the account shut-downs. Some of the dormant accounts were not shut down.


Check your BB load limits BEFORE asking in this thread about "tender not allowed" or any other errors.

Bluebird website. There's no need to buy a Bluebird kit in-store; sign-up free on the website.

For information on switching from BB to Serve, see the Serve thread wiki.

Bluebird Load Limits:
  • Cash loading: $2,500 ($1,999.99 at Walmart) per card per day; $9,000 per day all BB cards combined; $5,000 total per calendar month each card; $10,000 calendar month and $100,000 per year all BB cards combined for each SSN.
  • Direct Deposit: $100,000 per year
  • Online Debit Card Load* - $200/day and $1,000/month
  • Checking/Savings Account - $2,000/month
  • Mobile Check Capture by Ingo® Money - $5,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

The cash load limit for a temp card is $1,500 total.

*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt. If blocked, call Account Protection Services at 1-800-660-2454 to clear it (9am-8pm EST, Mon-Fri).

The day currently resets around midnight Eastern/11pm Central/10pm Mountain/9pm Pacific.

For online bill pay
  • You can pay the credit card that you used to buy reloads
  • Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
  • Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement


Loading with debit card at Walmart
Self checkout does not work for loading.

Many Walmart stores are enforcing a rule against the use of gift cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked. Otherwise, you may be asked by management to never visit the MC again to load with gift cards.

Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.

If your card doesn't say "debit" on the front, it isn't a debit card.

Please see http://www.flyertalk.com/forum/manuf...bit-cards.html for additional information on using prepaid debit cards.

Training a WM cashier:
  • If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
  • If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
  • The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
  • Avoid saying gift card. Always refer to your card as a debit card.

Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.

DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.

TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered .

HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.

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Bluebird master thread (2016 onwards)

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Old Oct 29, 2018, 8:33 pm
  #616  
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Hyatt 10+ BadgeMarriott 10+ Badge
 
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Originally Posted by wyogold
Again today debit not approved. Nothing loaded so far. Any help? Anyone?
What did you do?
RedSun is offline  
Old Oct 29, 2018, 8:36 pm
  #617  
 
Join Date: May 2011
Posts: 889
Originally Posted by RedSun
What did you do?
Tried loading 3 x 500 vgc metas, as before
wyogold is offline  
Old Oct 29, 2018, 8:51 pm
  #618  
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Originally Posted by wyogold
Tried loading 3 x 500 vgc metas, as before
All my debit issues are all related to my monthly limit. Last load (days ago) was fine other than the load over the limit.
RedSun is offline  
Old Nov 1, 2018, 3:01 pm
  #619  
 
Join Date: May 2011
Posts: 889
Well, after pressing a Amex CSR and getting connected to the technical department it turns out that my bluebird was restricted from loading in 2016 because of 'gaming'. This is after repeatedly being told that my account was A-OK and nothing wrong with it.

So 'DEBIT NOT APPROVED' is also a possible message if your account is restricted from loading.

Question: can I simply close the account and get another bluebird? Or am I now lifetime banned and should move to Serve?
wyogold is offline  
Old Nov 1, 2018, 4:03 pm
  #620  
 
Join Date: Aug 2017
Posts: 72
Originally Posted by wyogold
Question: can I simply close the account and get another bluebird? Or am I now lifetime banned and should move to Serve?
You can have multiple BB, so before cancelling, apply online and see if you are really banned.
skanchur is offline  
Old Nov 1, 2018, 4:05 pm
  #621  
 
Join Date: Jul 2014
Posts: 3,688
Originally Posted by skanchur
You can have multiple BB, so before cancelling, apply online and see if you are really banned.
You can only apply for multiples ( max limit 5) IF you haven't been banned yet. Once you're banned, they also ban you from other AXP prepaids UNLESS Incomm changed the rules.
Mamibear is offline  
Old Nov 1, 2018, 7:24 pm
  #622  
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Tested VGCs at two WMs with BB. Both are BAU.
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Old Nov 1, 2018, 7:44 pm
  #623  
 
Join Date: May 2011
Posts: 889
Originally Posted by Mamibear
You can only apply for multiples ( max limit 5) IF you haven't been banned yet. Once you're banned, they also ban you from other AXP prepaids UNLESS Incomm changed the rules.
Tried applying online, system says no for both bb and serve. Is it worth trying to buy a physical and registering with that?
wyogold is offline  
Old Nov 1, 2018, 8:13 pm
  #624  
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Join Date: Jan 2017
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Originally Posted by wyogold
Tried applying online, system says no for both bb and serve. Is it worth trying to buy a physical and registering with that?
No difference since you have to register online anyhow....
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Old Nov 4, 2018, 3:58 pm
  #625  
 
Join Date: Feb 2012
Location: Los Angles
Posts: 2,101
Originally Posted by wyogold
Tried loading 3 x 500 vgc metas, as before
Tried this month (Nov) monthly limits resets? Are you able to login your account online?
prasha11 is offline  
Old Nov 4, 2018, 4:56 pm
  #626  
 
Join Date: Jul 2014
Posts: 3,688
Originally Posted by wyogold
Tried applying online, system says no for both bb and serve. Is it worth trying to buy a physical and registering with that?
Since you've tried applying online and got rejected, it means you're banned. Sad to say, even if Incomm took over the axp prepaids, they have not unbanned those previously banned by axp : (

don't bother getting temporary cards at the store since they have no regular benefits that can only be availed once you register card with your social.
Mamibear is offline  
Old Nov 4, 2018, 8:08 pm
  #627  
 
Join Date: May 2011
Posts: 889
Originally Posted by prasha11
Tried this month (Nov) monthly limits resets? Are you able to login your account online?
See my post 619. Turns out my loading abilities we restricted, which was never communicated and Amex CS couldn't see either. Any known means of getting unbanned?
wyogold is offline  
Old Nov 5, 2018, 11:43 am
  #628  
 
Join Date: Aug 2017
Posts: 106
Originally Posted by Mamibear
Since you've tried applying online and got rejected, it means you're banned.
I don't think this is accurate. I've had my applications get rejected even when I don't have 5 BB/serves but when I apply like a month later I get approved.
There may be a velocity thing too with applying for new BB/serve cards.
When I started getting BB/serve for my wife. I couldn't get more than 2-3 BB/serve each in the first month and then got approved for more a month later.
So, just because someone's app gets rejected online doesn't mean they are banned.
rct12345 is offline  
Old Nov 5, 2018, 11:59 am
  #629  
 
Join Date: Jul 2014
Posts: 3,688
Originally Posted by rct12345
I don't think this is accurate. I've had my applications get rejected even when I don't have 5 BB/serves but when I apply like a month later I get approved.
There may be a velocity thing too with applying for new BB/serve cards.
When I started getting BB/serve for my wife. I couldn't get more than 2-3 BB/serve each in the first month and then got approved for more a month later.
So, just because someone's app gets rejected online doesn't mean they are banned.
this was posted by OP:
Well, after pressing a Amex CSR and getting connected to the technical department it turns out that my bluebird was restricted from loading in 2016 because of 'gaming'. This is after repeatedly being told that my account was A-OK and nothing wrong with it.

So 'DEBIT NOT APPROVED' is also a possible message if your account is restricted from loading.
that info came straight from amex, restriction from loading due to gaming means getting banned like many of us during the first wave of shutdowns in Jan 2016. He also tried this month if to see if loading was open again for this month and failed again.

Your situation is way different than if you were one of those restricted to load back in 2016 and subsequently were no longer to open new accounts up to now. Consider yourself lucky. I have yet to read of anyone banned back in 2016 that got to open new accounts even with Incomm's takeover.
Mamibear is offline  
Old Nov 5, 2018, 12:31 pm
  #630  
 
Join Date: Aug 2017
Posts: 106
Originally Posted by Mamibear
this was posted by OP:


that info came straight from amex, restriction from loading due to gaming means getting banned like many of us during the first wave of shutdowns in Jan 2016. He also tried this month if to see if loading was open again for this month and failed again.

Your situation is way different than if you were one of those restricted to load back in 2016 and subsequently were no longer to open new accounts up to now. Consider yourself lucky. I have yet to read of anyone banned back in 2016 that got to open new accounts even with Incomm's takeover.
Missed that previous comment by OP. Makes sense..
rct12345 is offline  


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