Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Jun 2, 2015, 2:04 pm
#8011
Join Date: Nov 2011
Posts: 45
I had already loaded 1K and was in the middle of my next 1K by the time the other associate came by and imposed herself into the situation. They did ask to see the card - didn't give it to them, but they were familiar with the one vanilla card...
I don't believe it was confusion on the 3rd party credit versus debit issue as this manager was the one that ran the transactions for another MSer the day before cc loads were shut down. He was in the process of running several GCs from the OM/OD deal.
Maybe nothing comes of this and I'm paranoid. I'll change up my load times to the evening or early morning when these 2 are less likely to be there. Most likely I'll just use the other stores in the area since I have a few options.
I don't believe it was confusion on the 3rd party credit versus debit issue as this manager was the one that ran the transactions for another MSer the day before cc loads were shut down. He was in the process of running several GCs from the OM/OD deal.
Maybe nothing comes of this and I'm paranoid. I'll change up my load times to the evening or early morning when these 2 are less likely to be there. Most likely I'll just use the other stores in the area since I have a few options.
Jun 2, 2015, 2:09 pm
#8012
Join Date: May 2015
Posts: 284
I had already loaded 1K and was in the middle of my next 1K by the time the other associate came by and imposed herself into the situation. They did ask to see the card - didn't give it to them, but they were familiar with the one vanilla card...
I don't believe it was confusion on the 3rd party credit versus debit issue as this manager was the one that ran the transactions for another MSer the day before cc loads were shut down. He was in the process of running several GCs from the OM/OD deal.
Maybe nothing comes of this and I'm paranoid. I'll change up my load times to the evening or early morning when these 2 are less likely to be there. Most likely I'll just use the other stores in the area since I have a few options.
I don't believe it was confusion on the 3rd party credit versus debit issue as this manager was the one that ran the transactions for another MSer the day before cc loads were shut down. He was in the process of running several GCs from the OM/OD deal.
Maybe nothing comes of this and I'm paranoid. I'll change up my load times to the evening or early morning when these 2 are less likely to be there. Most likely I'll just use the other stores in the area since I have a few options.
Jun 2, 2015, 2:24 pm
#8013
Join Date: Sep 2010
Location: Orange County, CA
Programs: AMEX Plat, Hyatt Explorist, JetBlue Mosaic, Wyndham Diamond, National Executive Elite
Posts: 169
As long as Matt stays in the OC, I'm fine ... who am I kidding. There aren't any restrictions, so just do as much as you can; but, don't be a complete nob about it. No need to degrade the CSR's with elitist attitudes.
Just completed $1800 load across 9 $200 US Bank MasterCard GC's
Just completed $1800 load across 9 $200 US Bank MasterCard GC's
Jun 2, 2015, 2:31 pm
#8014
Join Date: Sep 2010
Location: Orange County, CA
Programs: AMEX Plat, Hyatt Explorist, JetBlue Mosaic, Wyndham Diamond, National Executive Elite
Posts: 169
I was turned away from a Dallas store today for loading with gift cards. They told me that Target's new policy is not to accept 3rd party debit cards; supposedly this memo came out 2 weeks ago and is slowly being disseminated to store employees.
This is not hard coded into the register (yet) as I have been able to load at this target as well as others. I'll go finish up my loads for the month and then just lay low for a little while. Possibly just my fault and this store alone since I loaded there yesterday at the same time. Different person at GS but then the "butchy" one from yesterday came over and told my person to go help someone else. She then called her manager over for the "explanation".
This is not hard coded into the register (yet) as I have been able to load at this target as well as others. I'll go finish up my loads for the month and then just lay low for a little while. Possibly just my fault and this store alone since I loaded there yesterday at the same time. Different person at GS but then the "butchy" one from yesterday came over and told my person to go help someone else. She then called her manager over for the "explanation".
Jun 2, 2015, 2:49 pm
#8015
Join Date: May 2015
Posts: 284
Unfortunately this is just a matter of the Target employee not understanding the horribly written e-memo. It would have been better for everyone if the memo simply stated "No Credit Cards" rather than using "No third party Credit Cards". Has anyone confirmed that you can load with a Target Credit Card? Not that there would be any benefit, just curious if that is the reason for the "third party" language.
I just avoid the issue entirely by not doing multiple loads and if anyone asks, I tell them its a "debit card".
Jun 2, 2015, 3:40 pm
#8016
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
I had already loaded 1K and was in the middle of my next 1K by the time the other associate came by and imposed herself into the situation. They did ask to see the card - didn't give it to them, but they were familiar with the one vanilla card...
I don't believe it was confusion on the 3rd party credit versus debit issue as this manager was the one that ran the transactions for another MSer the day before cc loads were shut down. He was in the process of running several GCs from the OM/OD deal.
Maybe nothing comes of this and I'm paranoid. I'll change up my load times to the evening or early morning when these 2 are less likely to be there. Most likely I'll just use the other stores in the area since I have a few options.
I don't believe it was confusion on the 3rd party credit versus debit issue as this manager was the one that ran the transactions for another MSer the day before cc loads were shut down. He was in the process of running several GCs from the OM/OD deal.
Maybe nothing comes of this and I'm paranoid. I'll change up my load times to the evening or early morning when these 2 are less likely to be there. Most likely I'll just use the other stores in the area since I have a few options.
I don't think so. Based on my experience (and that of others here), it appears to be store-by-store policy whether or not they will accept GC loads. I've had managers tell me specifically "we don't accept giftcards." At that point, it doesn't matter what the memo said, or how someone is interpreting it - unless your prepared to stand there and argue with them what their own policy is (corporate or store).
I just avoid the issue entirely by not doing multiple loads and if anyone asks, I tell them its a "debit card".
I just avoid the issue entirely by not doing multiple loads and if anyone asks, I tell them its a "debit card".
If you're going to do multiple loads on a single visit, you need to space them out. Go through a regular line, load once. Walk around the store and go through a different cashier's line, load once. Go to CS desk, load once on your way out the store.
Spacing out your loads may not be cost effective for you, depending on how far away from Target you are. If that's the case, this is going to not work for you much longer unless you find a store that doesn't have a 'national policy' to not allow you to load GCs.
What you have done is draw attention to yourself based on your report about how the employees interacted with you when you were denied loading. You now need to figure out how to make yourself more low key.
Jun 2, 2015, 3:52 pm
#8017
Join Date: Mar 2015
Posts: 16
Went the other day to a Target that has never questioned my loads with vgc's after the May 6 ban and suddenly they refused to load vgc's. I had one $500 vgc and I was afraid that target had suddenly banned vgc's as well, but I went to another target and loaded it without a problem. I was able to find a young guy who mentioned he had never seen the redbird card. I walked him through and was able to load my $500.
At this point, it's not worth the trouble for me to drive around and waste gas and risking not having my gift cards loaded.
At this point, it's not worth the trouble for me to drive around and waste gas and risking not having my gift cards loaded.
Jun 2, 2015, 3:52 pm
#8018
Join Date: Sep 2008
Location: NYC
Programs: AA PLT 2MM
Posts: 395
My wife and I both have Redbirds which we activated last month. I don't seem to have any trouble loading $2500 at Target using a debit card (3 swipes of $1000, $1000, and $500 using either the same or different debit cards). My wife, however, is unable to load more than $1000 per visit. She's told at the CS desk that the card won't accept more than $1000 before she even swipes the debit card, so the debit card isn't the issue. My wife called customer service, but they're no help, claiming that there's a $1000 daily max load in store. Anyone experience this issue? Solutions other than HUCA?
Jun 2, 2015, 4:06 pm
#8019
Join Date: Dec 2011
Posts: 49
My wife and I both have Redbirds which we activated last month. I don't seem to have any trouble loading $2500 at Target using a debit card (3 swipes of $1000, $1000, and $500 using either the same or different debit cards). My wife, however, is unable to load more than $1000 per visit. She's told at the CS desk that the card won't accept more than $1000 before she even swipes the debit card, so the debit card isn't the issue. My wife called customer service, but they're no help, claiming that there's a $1000 daily max load in store. Anyone experience this issue? Solutions other than HUCA?
Up
Call
Again
Jun 2, 2015, 4:11 pm
#8020
Join Date: Dec 2012
Location: Ord
Posts: 92
Info for my Chicago friends. Avoid Target at 2939 W Addison St
Chicago, IL 60618.
Two days ago i could not load my card there. They were asking to see my debit card and refused to load GC.
Half an hour later no problems in one of the Targets in suburb.
Chicago, IL 60618.
Two days ago i could not load my card there. They were asking to see my debit card and refused to load GC.
Half an hour later no problems in one of the Targets in suburb.
Jun 2, 2015, 4:34 pm
#8022
Join Date: Jan 2015
Location: Champaign, IL
Programs: Total Rewards Diamond, Wyndham Diamond, Marriott Gold, AA Gold
Posts: 564
Supposedly if your name is on the GC then its OK. I'll pass on that...
Jun 2, 2015, 5:44 pm
#8023
Join Date: Jun 2015
Posts: 1,727
I was able to do another $1k tonight at a different. The CSR girl knows the game at this Target. She didn't ask any questions. I'll have to try and coach a cashier on how to load the prepaid since I'm always directed to CS which increases the times I run into the same people.
Jun 2, 2015, 7:00 pm
#8025
Join Date: Feb 2015
Posts: 910
She asked if she could open another account. They said that she could but that the current account was closed.
I'll probably wait a few days to open another account for her. I wonder if that new account means I can fund it with $5K again? If so, then not such a bad thing for us assuming we get the closed account check in a timely manner. Only about $500, but money is still money.
I'll probably wait a few days to open another account for her. I wonder if that new account means I can fund it with $5K again? If so, then not such a bad thing for us assuming we get the closed account check in a timely manner. Only about $500, but money is still money.