Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Aug 26, 2015, 9:27 am
#9796
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305
Aug 26, 2015, 12:51 pm
#9797
Join Date: Feb 2015
Posts: 910
Information from my end. It just said declined. I tried a OV yesterday and it worked fine. My August limit has not reached as I was out of the country and this was the first load for the month.
I will possibly load this card to serve and stick with OV for now as it is easy for to obtain OVs.
I will possibly load this card to serve and stick with OV for now as it is easy for to obtain OVs.
In this cases like that, when limits are not met and you can load with other GCs, so no issues on Redbird network at the time, I usually suggest: 1) Check the balance on the GC, if good 2) Re-set the pin to a different pin nr and try again.
Aug 26, 2015, 1:35 pm
#9798
Join Date: Oct 2014
Programs: DL Diamond, SPG/Marriott Plat, HH Diamond
Posts: 132
Good to hear.
I was referring the to the Oakley location.
I was referring the to the Oakley location.
Aug 26, 2015, 4:45 pm
#9799
Join Date: Feb 2011
Location: Swamps of Jersey
Programs: US Silver, Club Carlson Gold
Posts: 376
Hmm. Been loading redcard no issues since it came out.
Tried to load some VISA GC's at 2 different Target locations in NJ the last 2 days. CSR hits some buttons, I swipe RedCard, CSR says "can not be processed at this time". Never get to the Gift Card swiping stage. Same redcard works in store for purchases.
Tried to load some VISA GC's at 2 different Target locations in NJ the last 2 days. CSR hits some buttons, I swipe RedCard, CSR says "can not be processed at this time". Never get to the Gift Card swiping stage. Same redcard works in store for purchases.
Last edited by kendenton; Aug 26, 2015 at 4:54 pm
Aug 26, 2015, 10:38 pm
#9801
Join Date: Mar 2015
Posts: 5
I tried to add $250 to my redbird online last week by using my lined bank checking account. But failed. It showed "we cannot complete your request now"(sth like that). After about 10 mins I received a email from amex "During a recent review of your Target Prepaid REDcard® Account we noticed activity that was in violation of the Prepaid REDcard Member Agreement, section: Section 15 D Due to the violation, your Account has been closed.If you have any questions, please call Account Protection Services at 1-800-555-4318."
I called and the CS said some one will call me back. But no promised call. Then I call again, the CS said this is a final decision and my account has been closed and cannot be reopen due to improper use of bank account. I asked what kind of improper use. But she said this is all the information she has.
After researching, I find $250 is exceed the max.online debit funding limitation which is $200. That might be the improper use. Although I don't think Amex can cancel my account with no notice just because of this, I have no better solution. So I decide to change to Serve.
But Today, I failed to apply Serve. It shows "Sorry, we cannot approve you for an American Express Serve Account at this time because you have an existing Target Prepaid REDcard® Account. If you have any questions, we will be happy to help you. Please call us at 1-800-954-0559."
Any one can tell what can I do now? I'm Really sad.
Thanks.
I called and the CS said some one will call me back. But no promised call. Then I call again, the CS said this is a final decision and my account has been closed and cannot be reopen due to improper use of bank account. I asked what kind of improper use. But she said this is all the information she has.
After researching, I find $250 is exceed the max.online debit funding limitation which is $200. That might be the improper use. Although I don't think Amex can cancel my account with no notice just because of this, I have no better solution. So I decide to change to Serve.
But Today, I failed to apply Serve. It shows "Sorry, we cannot approve you for an American Express Serve Account at this time because you have an existing Target Prepaid REDcard® Account. If you have any questions, we will be happy to help you. Please call us at 1-800-954-0559."
Any one can tell what can I do now? I'm Really sad.
Thanks.
Aug 27, 2015, 6:05 am
#9802
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
I tried to add $250 to my redbird online last week by using my lined bank checking account. But failed. It showed "we cannot complete your request now"(sth like that). After about 10 mins I received a email from amex "During a recent review of your Target Prepaid REDcard® Account we noticed activity that was in violation of the Prepaid REDcard Member Agreement, section: Section 15 D Due to the violation, your Account has been closed.If you have any questions, please call Account Protection Services at 1-800-555-4318."
I called and the CS said some one will call me back. But no promised call. Then I call again, the CS said this is a final decision and my account has been closed and cannot be reopen due to improper use of bank account. I asked what kind of improper use. But she said this is all the information she has.
After researching, I find $250 is exceed the max.online debit funding limitation which is $200. That might be the improper use. Although I don't think Amex can cancel my account with no notice just because of this, I have no better solution. So I decide to change to Serve.
But Today, I failed to apply Serve. It shows "Sorry, we cannot approve you for an American Express Serve Account at this time because you have an existing Target Prepaid REDcard® Account. If you have any questions, we will be happy to help you. Please call us at 1-800-954-0559."
Any one can tell what can I do now? I'm Really sad.
Thanks.
I called and the CS said some one will call me back. But no promised call. Then I call again, the CS said this is a final decision and my account has been closed and cannot be reopen due to improper use of bank account. I asked what kind of improper use. But she said this is all the information she has.
After researching, I find $250 is exceed the max.online debit funding limitation which is $200. That might be the improper use. Although I don't think Amex can cancel my account with no notice just because of this, I have no better solution. So I decide to change to Serve.
But Today, I failed to apply Serve. It shows "Sorry, we cannot approve you for an American Express Serve Account at this time because you have an existing Target Prepaid REDcard® Account. If you have any questions, we will be happy to help you. Please call us at 1-800-954-0559."
Any one can tell what can I do now? I'm Really sad.
Thanks.
Aug 27, 2015, 10:40 am
#9803
Join Date: May 2012
Posts: 514
I tried to add $250 to my redbird online last week by using my lined bank checking account. But failed. It showed "we cannot complete your request now"(sth like that). After about 10 mins I received a email from amex "During a recent review of your Target Prepaid REDcard® Account we noticed activity that was in violation of the Prepaid REDcard Member Agreement, section: Section 15 D Due to the violation, your Account has been closed.If you have any questions, please call Account Protection Services at 1-800-555-4318."
I called and the CS said some one will call me back. But no promised call. Then I call again, the CS said this is a final decision and my account has been closed and cannot be reopen due to improper use of bank account. I asked what kind of improper use. But she said this is all the information she has.
After researching, I find $250 is exceed the max.online debit funding limitation which is $200. That might be the improper use. Although I don't think Amex can cancel my account with no notice just because of this, I have no better solution. So I decide to change to Serve.
But Today, I failed to apply Serve. It shows "Sorry, we cannot approve you for an American Express Serve Account at this time because you have an existing Target Prepaid REDcard® Account. If you have any questions, we will be happy to help you. Please call us at 1-800-954-0559."
Any one can tell what can I do now? I'm Really sad.
Thanks.
I called and the CS said some one will call me back. But no promised call. Then I call again, the CS said this is a final decision and my account has been closed and cannot be reopen due to improper use of bank account. I asked what kind of improper use. But she said this is all the information she has.
After researching, I find $250 is exceed the max.online debit funding limitation which is $200. That might be the improper use. Although I don't think Amex can cancel my account with no notice just because of this, I have no better solution. So I decide to change to Serve.
But Today, I failed to apply Serve. It shows "Sorry, we cannot approve you for an American Express Serve Account at this time because you have an existing Target Prepaid REDcard® Account. If you have any questions, we will be happy to help you. Please call us at 1-800-954-0559."
Any one can tell what can I do now? I'm Really sad.
Thanks.
Recently I have seen other instances of this exact type of closure of Redcard and there seem to be no recourse when calling them. The real reason is that they needed to verify information of your checking account. Naturally they should email or call you and initiate the process of verifying the information as they need, but it seems something is not working properly in this process and they outright close the account without prior notice.
BTW, it is not against T&C to transfer $250 (indeed up to $2000) from a checking account. The $200 limit is for debit card funding. Though it is against T&C if both debit card and checking account that are linked to Redcard, belong to the same banking account.
Aug 27, 2015, 11:26 am
#9804
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
It's been so infrequent where someone's had their account closed for T&C violations so there hasn't been much to go on.
Aug 27, 2015, 12:56 pm
#9806
Join Date: Mar 2015
Posts: 5
Ffyertlak009: It is likely that your Serve application will not be approved even if you wait for full closure of Redcard account, because you already have a history of violating T&C with Amex Serve (which operates Redcard, Serve, and Bluebird card).
Recently I have seen other instances of this exact type of closure of Redcard and there seem to be no recourse when calling them. The real reason is that they needed to verify information of your checking account. Naturally they should email or call you and initiate the process of verifying the information as they need, but it seems something is not working properly in this process and they outright close the account without prior notice.
BTW, it is not against T&C to transfer $250 (indeed up to $2000) from a checking account. The $200 limit is for debit card funding. Though it is against T&C if both debit card and checking account that are linked to Redcard, belong to the same banking account.
Recently I have seen other instances of this exact type of closure of Redcard and there seem to be no recourse when calling them. The real reason is that they needed to verify information of your checking account. Naturally they should email or call you and initiate the process of verifying the information as they need, but it seems something is not working properly in this process and they outright close the account without prior notice.
BTW, it is not against T&C to transfer $250 (indeed up to $2000) from a checking account. The $200 limit is for debit card funding. Though it is against T&C if both debit card and checking account that are linked to Redcard, belong to the same banking account.
1.I called Redbird and transferred to Account Protection Service, the CS said my account is fully closed. But for why I can't apply Serve, she said because of the improper use of bank account with Red card, the system doesn't allow me to apply Serve. For what kind of improper use she insisted on no more information. And she can do nothing (same as the former CSs).
2. I called Serve, CS transferred me to redbird Account Protection Service again. This time the CS clearly said, because of violation I can't apply any prepaid card with Amex forever. I told her, you close me and black list me with no proper reason. I cannot accept, if you are me, can you accept? She made me on hold for several minutes. And said she can call my bank to verify the bank account. After verification, I can choose to re-open redbird or open serve.
3. She initiate a 3 parties' call. Verified account#, routing# and name with my bank. Everything is fine. Then I got my redbird re-open.
I am just wondering, Since it is so simple to review my bank account. Why they didn't do it and keep rejecting to give me explanation? Maybe it only depends on the CS has whole-heart or half-heart to help. Lucky to met a good CS finally.
Thanks
Aug 27, 2015, 2:55 pm
#9808
Join Date: Jun 2015
Posts: 2
Ffyertlak009: It is likely that your Serve application will not be approved even if you wait for full closure of Redcard account, because you already have a history of violating T&C with Amex Serve (which operates Redcard, Serve, and Bluebird card).
Recently I have seen other instances of this exact type of closure of Redcard and there seem to be no recourse when calling them. The real reason is that they needed to verify information of your checking account. Naturally they should email or call you and initiate the process of verifying the information as they need, but it seems something is not working properly in this process and they outright close the account without prior notice.
BTW, it is not against T&C to transfer $250 (indeed up to $2000) from a checking account. The $200 limit is for debit card funding. Though it is against T&C if both debit card and checking account that are linked to Redcard, belong to the same banking account.
Recently I have seen other instances of this exact type of closure of Redcard and there seem to be no recourse when calling them. The real reason is that they needed to verify information of your checking account. Naturally they should email or call you and initiate the process of verifying the information as they need, but it seems something is not working properly in this process and they outright close the account without prior notice.
BTW, it is not against T&C to transfer $250 (indeed up to $2000) from a checking account. The $200 limit is for debit card funding. Though it is against T&C if both debit card and checking account that are linked to Redcard, belong to the same banking account.
sign up with one digit off on your social use diff email and phone number upload your documents and call them and say you accidently made an error use the last digit if the social is too off they wont aprove it. ive done it 4 times for diff family memebers
Aug 27, 2015, 3:05 pm
#9809
Join Date: Jul 2014
Posts: 3,688
regarding registering using a wrong SSN off by a few numbers, regardless of others having success with it, there are plenty of reports from those that did it to get several am3x prepaid products using this trick. although they got away with it for some months, am3x caught up with them and closed their accounts citing violation of section 15 of their TOS.
Aug 27, 2015, 3:52 pm
#9810
Join Date: Aug 2012
Posts: 467
Wonder if its local or national and in what regard.