Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

Your debit card online through your Account
Cash at a Target Store
Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the cards load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own drivers license, SSN, etc. But, when I got home, I registered the card to my wife. I cant promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old Jun 24, 2015, 5:49 pm
      #8716  
     
    Join Date: Feb 2012
    Location: Los Angles
    Posts: 2,101
    Originally Posted by craz
    Yea its a hassle but I just say OK thanks anyway, leave and ddrive to the next location hoping for a better outcome
    Yea, I disagree...heard the generic excuses over and over again, sounds to me more like propaganda.
    prasha11 is offline  
    Old Jun 24, 2015, 9:09 pm
      #8717  
     
    Join Date: Feb 2015
    Posts: 910
    Originally Posted by TMM1982
    Have you seen Target "security" before? At my local store, the security team consists of a 30 something tall lanky woman who reminds me of Olive Oil in Popeye. Doesn't exactly strike fear in my heart and she won't be "throwing" anyone out of any store.
    Plus you can clearly outwit her in a game of Jeopardy, which again supports your point about everyone doing what you suggest they do, not only at Target and CVS, but also at 7/11s on Friday afternoons after 5 PM.
    NoonRadar is offline  
    Old Jun 24, 2015, 9:50 pm
      #8718  
     
    Join Date: Apr 2015
    Posts: 8
    My bill pay check is two days delay. Is this normal? What's the longest delay you guys have met? Do I need to contact CS state the check was lost?

    Thank you
    moto12345 is offline  
    Old Jun 24, 2015, 9:57 pm
      #8719  
     
    Join Date: Dec 2004
    Posts: 393
    I had one that was delayed for 15 calendar days. I no longer pay biller than isn't listed in the database.
    donuteric is offline  
    Old Jun 24, 2015, 10:59 pm
      #8720  
     
    Join Date: Aug 2012
    Location: Angels
    Posts: 196
    Encountered new POS today. As mentioned above, cashier had to press K8 to get things working.
    dedkends is offline  
    Old Jun 24, 2015, 11:14 pm
      #8721  
     
    Join Date: Feb 2015
    Posts: 910
    Originally Posted by dedkends
    Encountered new POS today. As mentioned above, cashier had to press K8 to get things working.
    Can you describe in steps (if you remember) when do they have to hit K8 during the loading process? Thx.
    NoonRadar is offline  
    Old Jun 25, 2015, 7:01 am
      #8722  
     
    Join Date: Jul 2014
    Posts: 483
    Originally Posted by NoonRadar
    Plus you can clearly outwit her in a game of Jeopardy, which again supports your point about everyone doing what you suggest they do, not only at Target and CVS, but also at 7/11s on Friday afternoons after 5 PM.
    You mean if you get the right cashier at CVS or at 7-11 on Fridays after 5pm you can buy VGCs with credit cards?
    SudOvest is offline  
    Old Jun 25, 2015, 7:02 am
      #8723  
     
    Join Date: Jul 2014
    Posts: 483
    Originally Posted by NoonRadar
    Can you describe in steps (if you remember) when do they have to hit K8 during the loading process? Thx.
    Yes, I'm confused about this too. From what I've read, I think it is the first thing they need to press, before swiping your RB card.
    SudOvest is offline  
    Old Jun 25, 2015, 10:04 am
      #8724  
     
    Join Date: Mar 2015
    Location: Jacksonville, FL
    Programs: AA is all for now.
    Posts: 77
    Originally Posted by MileageGoblin
    Can we rename this the Redcard/newbie thread? It seems the past month has been nothing but:
    • I successfully loaded a GC at Target today and this happened (proceed with superfluous story not needed that mimics umpteen other stories already told)
    • How do I .............?
    • My OV didn't work today. GCs dead?
    • Couldn't load Redcard. Redcard dead?
    LOL
    Anomalychick is offline  
    Old Jun 25, 2015, 10:45 am
      #8725  
     
    Join Date: May 2015
    Posts: 508
    Loading

    Hi -

    Curious if anyone has had luck loading their redbirds as outlined in the Wiki? I've been doing one at a time. Has anyone had success loading with skipping step 5 as noted?

    Thanks
    ManFactSpendLA is offline  
    Old Jun 25, 2015, 11:01 am
      #8726  
     
    Join Date: Sep 2011
    Location: ORD/MDW
    Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
    Posts: 2,888
    Originally Posted by ManFactSpendLA
    Curious if anyone has had luck loading their redbirds as outlined in the Wiki?
    Yes
    Originally Posted by ManFactSpendLA
    I've been doing one at a time. Has anyone had success loading with skipping step 5 as noted?
    If you use a $500 card to load $500, then, you hit "yes" to answer the question of "do you want full amount on this card?" and step 5 is skipped.
    FindAWay is offline  
    Old Jun 25, 2015, 11:02 am
      #8727  
     
    Join Date: May 2015
    Posts: 508
    Originally Posted by FindAWay
    Yes

    If you use a $500 card to load $500, then, you hit "yes" to answer the question of "do you want full amount on this card?" and step 5 is skipped.

    Thank you for your kind response!
    ManFactSpendLA is offline  
    Old Jun 25, 2015, 1:44 pm
      #8728  
    Hilton Contributor BadgeHyatt Contributor Badge
     
    Join Date: Jul 2014
    Location: Sacramento
    Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
    Posts: 1,337
    With new POS at local Target, I was told their system is finicky and I would be unable to load for a week.
    joecool1885 is offline  
    Old Jun 25, 2015, 4:03 pm
      #8729  
     
    Join Date: Oct 2013
    Posts: 920
    Frustrating experience at target today. Manager reversed my 3x$500 transactions after finding out I was using GCs. Card swap wouldn't work since manager was watching last 4 #s. At least the funds were immediately returned...

    This is at the Target near Culver drive in Irvine. Avoid the managers there...
    hitman1420 is offline  
    Old Jun 25, 2015, 4:09 pm
      #8730  
     
    Join Date: May 2011
    Posts: 117
    I think a GC with a PIN or a debit card with a PIN will sail right through. The problem is finding those, at a reasonable fee is a bit of a problem.
    cvasara is offline  

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