Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Jun 16, 2015, 4:33 pm
#8536
Join Date: Jan 2013
Posts: 1,435
I usually don't care and I never police the topics, but there's getting to be waaaaaaay too many Walmart and Bluebird and Serve discussions on this TARGET RED CARD thread. Let's try to stay on topic please, or the admins will do it for us.
Jun 16, 2015, 4:43 pm
#8537
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,339
1st load attempt: fail. CSR behind the customer service counter didn't seem to know what she was doing. Eventually she asked for my card (I had told her it was a Debit). She told me they don't take gift cards. I told her it was a Debit in a feeble attempt to circumvent the rules. She said she needed a name on the card. Lame. Started with a $20 card just in case it's shut down all around.
Jun 16, 2015, 5:05 pm
#8538
Join Date: Feb 2012
Location: Los Angles
Posts: 2,101
This month posts shows the RB era is coming to end like all others in the past, I will not be surprised if soon all Gebit cards will be denied at the Target registers. I hope u picked up the signs. Its time to start planning for an alternative choice. Right now BB, Walmart and Serve looks attractive.
Jun 16, 2015, 5:44 pm
#8539
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
The point is to get the viewpoint of RB users on whether it's time to move somewhere else or not. I don't care what people who don't do RB think....
Jun 16, 2015, 5:46 pm
#8540
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Last edited by Brugge; Jun 16, 2015 at 6:00 pm
Jun 16, 2015, 5:59 pm
#8541
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
The only time I have ever spent more than 2 minutes loading anywhere from $1500 to $2500 at Target has been when I got a FA. The CSRs just keep the transaction open while I clear it. They actually tell me "you probably just got a Fraud Alert, I'll keep this open while you take care of it".
Otherwise, it's swipe, print, swipe, print etc. "Would you like to load some more?".
Whereas I've had to argue with WM "supervisors" who told me they can't input a cc number themselves, they have to swipe the card itself. They swear they have been trained to never punch in a cc number for a BP.
Glad I don't live in Florida.....
Jun 16, 2015, 6:24 pm
#8543
Join Date: Dec 2009
Posts: 337
Update as of 1600 Pacific on Tuesday, 16 Jun
Called the help number for RC and asked to have them review my case# and requested they forward me to Support. Waited about 3 or 4 mins and they passed my call to the Support Tech. He confirmed that its still not working. That they have been told its still being looked at and that hope now to have it resolved by Wed/Thursday of this week.
I asked about inability to do Bill Pay, etc, he confirmed, although he says, "have you tried the App?" I was like, um there is no RedCard App, he takes a sec and then realized, oh yea, your talking about Target Red Card, I said, yea, this is RC, not Serve or BlueBird. So I guess its possible that this is also affecting a few Serve/BB accounts too?
Anyway, guess that it til Thursday evening will try again.
Sux that I have 6300 in that account that is "stuck" until can login and bill pay.
Called the help number for RC and asked to have them review my case# and requested they forward me to Support. Waited about 3 or 4 mins and they passed my call to the Support Tech. He confirmed that its still not working. That they have been told its still being looked at and that hope now to have it resolved by Wed/Thursday of this week.
I asked about inability to do Bill Pay, etc, he confirmed, although he says, "have you tried the App?" I was like, um there is no RedCard App, he takes a sec and then realized, oh yea, your talking about Target Red Card, I said, yea, this is RC, not Serve or BlueBird. So I guess its possible that this is also affecting a few Serve/BB accounts too?
Anyway, guess that it til Thursday evening will try again.
Sux that I have 6300 in that account that is "stuck" until can login and bill pay.
4. They tried a fix on Friday, but it failed in Test because it broke other functionality.
5. They are finishing a 2nd code fix in Dev now and hope to test today. If all goes well they could push fix to Prod by tonight.
6. He assured me this is receiving the highest priority (but if the last 'fix' failed on Friday and they're working on 2nd fix now one can infer that it's not a high enough priority to work the weekend).
5. They are finishing a 2nd code fix in Dev now and hope to test today. If all goes well they could push fix to Prod by tonight.
6. He assured me this is receiving the highest priority (but if the last 'fix' failed on Friday and they're working on 2nd fix now one can infer that it's not a high enough priority to work the weekend).
Jun 16, 2015, 7:01 pm
#8544
Join Date: Jun 2015
Posts: 6
Update as of 1600 Pacific on Tuesday, 16 Jun
Called the help number for RC and asked to have them review my case# and requested they forward me to Support. Waited about 3 or 4 mins and they passed my call to the Support Tech. He confirmed that its still not working. That they have been told its still being looked at and that hope now to have it resolved by Wed/Thursday of this week.
I asked about inability to do Bill Pay, etc, he confirmed, although he says, "have you tried the App?" I was like, um there is no RedCard App, he takes a sec and then realized, oh yea, your talking about Target Red Card, I said, yea, this is RC, not Serve or BlueBird. So I guess its possible that this is also affecting a few Serve/BB accounts too?
Anyway, guess that it til Thursday evening will try again.
Sux that I have 6300 in that account that is "stuck" until can login and bill pay.
Called the help number for RC and asked to have them review my case# and requested they forward me to Support. Waited about 3 or 4 mins and they passed my call to the Support Tech. He confirmed that its still not working. That they have been told its still being looked at and that hope now to have it resolved by Wed/Thursday of this week.
I asked about inability to do Bill Pay, etc, he confirmed, although he says, "have you tried the App?" I was like, um there is no RedCard App, he takes a sec and then realized, oh yea, your talking about Target Red Card, I said, yea, this is RC, not Serve or BlueBird. So I guess its possible that this is also affecting a few Serve/BB accounts too?
Anyway, guess that it til Thursday evening will try again.
Sux that I have 6300 in that account that is "stuck" until can login and bill pay.
Jun 16, 2015, 8:07 pm
#8545
Join Date: Jan 2015
Posts: 77
I can't login to either of my prepaid redcard accounts.
Jun 16, 2015, 9:06 pm
#8546
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Jun 16, 2015, 9:53 pm
#8547
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
I loaded successfully!
I couldn't load.
How do I billpay?
I can't access my account.
Can someone tell me how to ...
Jun 16, 2015, 10:03 pm
#8548
Join Date: Jun 2015
Posts: 5
My thoughts are that if you say you wanna load $500 or $1k with 2 swipes they are tipped that those are probably gift cards. I may try buying something with VGC online then return to store and request it back on RB or say I'd like to load $350 or some other non-$500 number.
Both stores that got ancy only did so after I said $500.
Both stores that got ancy only did so after I said $500.
Of course nobody likes the idea of having to do multiple loads per GC, or even multiple trips, but the reality is some have to adapt based on individual experiences with each store or CSR policies.
Last edited by Stravaig; Jun 16, 2015 at 10:13 pm
Jun 16, 2015, 11:14 pm
#8549
Join Date: Nov 2011
Posts: 1,944
So you also must be ready, because the Son of Man will come at an hour when you do not expect him.
So, some unexpected hour on Monday? How about 6am, when most Targets are still closed.
Jun 17, 2015, 12:17 am
#8550
Join Date: Feb 2015
Posts: 186
I believe that the Gospel of Fred was deemed to be apocryphal many centuries ago.
