Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old May 5, 2015, 8:41 pm
      #6286  
     
    Join Date: Apr 2015
    Posts: 68
    Just loaded $5k across 2 Redbirds here in Tucson, AZ at 2 different locations at the CS desks just fine. Had a FA on my brand new Arrival+ but I got that cleared up.

    RB helped me hit min spends on 4 cards so I'm glad I got it when I did.
    sateran is offline  
    Old May 5, 2015, 8:45 pm
      #6287  
     
    Join Date: Oct 2014
    Posts: 374
    Might of loaded the last 5k on the Redbird EVER in SoCal. Here's to hoping.
    winsteven13 is offline  
    Old May 5, 2015, 8:47 pm
      #6288  
     
    Join Date: Sep 2012
    Posts: 4,431
    Just loaded at 2 different stores in LA area, nobody mentioned any new policy and I didn't ask.

    But my sister in SD said cashier mentioned no more cc starting tomorrow to her.
    DaveInLA is offline  
    Old May 5, 2015, 8:51 pm
      #6289  
     
    Join Date: Sep 2010
    Location: Orange County, CA
    Programs: AMEX Plat, Hyatt Explorist, JetBlue Mosaic, Wyndham Diamond, National Executive Elite
    Posts: 169
    In SoCal I just completed the daily load for four cards. The associate asked if I'd be back at 9PM. Apparently they don't expect a policy change in their system until after hours but the RedBird day changes at 9PST.
    OC_Matt is offline  
    Old May 5, 2015, 8:51 pm
      #6290  
     
    Join Date: Sep 2005
    Programs: Northwest, United
    Posts: 3,256
    Originally Posted by winsteven13
    Might of loaded the last 5k on the Redbird EVER in SoCal.
    Nah. There's a whole hour left.

    I'm sure there will be a long line of fidgety MSers as the hour approaches on the west coast. Imagine the stink-eye that the guy loading a stack of 12 redbirds would get from the other guys with 12 cards each waiting in line as the 9 pm hour nears!
    nwflyboy is offline  
    Old May 5, 2015, 8:51 pm
      #6291  
     
    Join Date: Mar 2012
    Location: MSP
    Programs: SPG PLAT, DL PM, Hilton Diamond, Hyatt Diamond, IHG PLAT
    Posts: 89
    Loaded $5k on two cards at the Harlem Target tonight in NYC. Neither manager had gotten any emails on the subject and were unaware of any changes. This could last for awhile if only select stores received the memo.
    northdakota is offline  
    Old May 5, 2015, 8:51 pm
      #6292  
     
    Join Date: Dec 2013
    Location: WI
    Posts: 181
    Cue up the fat lady. All that remains is the discussion of who's to blame - the usual suspects of the bloggers, FT, the heavy hitters, and noobs will all have fingers pointed at them. Then a select few will vehemently insist that overexposure plays no role in killing deals.
    mikeyb45 is offline  
    Old May 5, 2015, 8:57 pm
      #6293  
     
    Join Date: May 2011
    Location: Bay Area, CA
    Programs: SPG, Hyatt Diamond Member, Club Calrson Silver, AA, Hilton Gold, BA
    Posts: 476
    im gonna be going in one hour. IM here in San Jose. ill let you guys know.
    livestrongforever is offline  
    Old May 5, 2015, 8:57 pm
      #6294  
    cxr
     
    Join Date: Mar 2015
    Posts: 149
    lol I think I just asked a week or so ago... couldn't target just stop accepting cc loads.
    oh well the prepaid card is gonna go from my wallet to the junk drawer and I only got one load out of it.
    cxr is offline  
    Old May 5, 2015, 9:07 pm
      #6295  
     
    Join Date: Sep 2013
    Posts: 222
    did some loads today in Atlanta and the usual lady I load with told me today is the last day to load with CC =(
    Tofe is offline  
    Old May 5, 2015, 9:14 pm
      #6296  
     
    Join Date: Jun 2014
    Location: ORD
    Posts: 132
    Just got back from Target in Central Illinois. CS tried loading and said, "it is saying can't be loaded. Come back tomorrow morning and it should work." He seemed genuine, but I think he's probably mistaken.
    xenophile is offline  
    Old May 5, 2015, 9:15 pm
      #6297  
     
    Join Date: Feb 2015
    Location: IAD, sometimes DCA
    Posts: 107
    Didn't hear anything... loaded $10k tonight in VA (8-ish) in AGC's/VGC's, business as usual.
    SpootyPuff is offline  
    Old May 5, 2015, 9:17 pm
      #6298  
     
    Join Date: Aug 2013
    Posts: 714
    Just loaded 6k at two different stores. No mention of the change.
    diseased is offline  
    Old May 5, 2015, 9:22 pm
      #6299  
     
    Join Date: Jun 2010
    Location: SNA
    Programs: UA 1P, A|Club G, DL SM, SPG G
    Posts: 383
    It's almost like people will have to wait until tomorrow for more information
    Pryde987 is offline  
    Old May 5, 2015, 9:23 pm
      #6300  
     
    Join Date: Oct 2014
    Posts: 374
    Originally Posted by nwflyboy
    Nah. There's a whole hour left.

    I'm sure there will be a long line of fidgety MSers as the hour approaches on the west coast. Imagine the stink-eye that the guy loading a stack of 12 redbirds would get from the other guys with 12 cards each waiting in line as the 9 pm hour nears!
    Oops. I meant my last 5k! I loaded at 2 different Target's today, business as usual. No mentions of any changes in sight. Pray to god this is just a regional thing! I see no datapoint of any changes or updates in the Southern California region so far via flyertalk and reddit.
    winsteven13 is offline  

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