Prepaid REDcard (Target) 2015-2016

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Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
  • Things to know when considering the Redbird card
    • Redbird can only be purchased in store. Cannot register online without temp Redbird card.
    • Temp Redbird cards CANNOT be purchased with CC with initial load of up to $500 (minimum load appears to be $1, although documentation states $0.01 (see post #654)).
    • Cannot have an existing Bluebird or Serve account. If you have an existing Bluebird or Serve account, you will need to close that account before registering for the permanent Redbird card.
    • See FAQ below for answers to common questions before posting

WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard

PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month



All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.

*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.

Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.

Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.

Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.

Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)

Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

Q: Can you reload Serve/Bluebird at Target?
No.

Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.

Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)


Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
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Old Mar 20, 15, 1:31 pm
  #4141  
 
Join Date: Feb 2015
Posts: 97
Missing 1K on Feb 25

I called Amex at March 11 for the missing 1K on Feb 25. Amex rep told me to wait for 10 regular days. I called today again to check for the status, I was on hold for 20 minutes and the Amex rep finally told me that they still have issues to fix and asked me to wait for 45 days from March 11 before checking for new status.

Goodness, it will be April 25 before I can ask for a new status update.

Originally Posted by cheaptom View Post
Yesterday I transferred funds from my Redcard account to my linked checking account. My RC online transactions displayed this transfer as "pending" or "processing" (I forgot the word). And my RC balance reflected the removal of the funds.

Today, the transfer does not appear at all in the list of transactions. The funds are still deducted from my RC balance, but not yet appearing in my checking. There's nothing to indicate that it's still pending.

I called to be sure, and the RC rep can see the pending transfer, and "nothing to worry about." But still, it was a little unnerving to not see the funds in either account. I guess that's what the 2/25 folks must be going through.
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Old Mar 20, 15, 1:54 pm
  #4142  
 
Join Date: Feb 2015
Posts: 34
Originally Posted by walterj View Post
Next minute, next hour, next day, next month always is the one following, no anbiguity whatsoever.
Next Tuesday would be the Tuesday that follows. So on a Saturday, next Tuesday would be 3 days later.
On Saturday, maybe. Not on Sunday or Monday, since those are in the same week. If he had said "next summer" last October, there wouldn't be a debate.
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Old Mar 20, 15, 2:16 pm
  #4143  
 
Join Date: Oct 2014
Location: SAN
Posts: 61
Sorry guys, I had to call target to complain about the rogue manager at the local target. He had the nerve to get mad at me for taking 30 minutes to load the 27 gift cards and 5 different credit cards I had to 6 different red cards. I mean, I only have redbirds in my name, my wife’s name, my infant nephew’s name, my deceased mother in law’s name, my neighbor down the street’s name, and my old high school math teacher’s name. After this I called Redcard support to complain about no credit card loading in North Carolina, I explained to them if they didn’t get it fixed in 5 business days that I was going to sue them for discrimination and how what they were doing was against the US constitution. At this point the rep informed me that credit card loading was not allowed and that starting “next month” they would retroactively charge all users with cash advance fees for all previous credit card loads starting with users who charged even dollar amounts followed by users who used odd dollar amount that still added up to $5,000 per month. But to be honest I’m not sure if he meant starting in April or May…
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Old Mar 20, 15, 2:30 pm
  #4144  
 
Join Date: Apr 2010
Posts: 63
Originally Posted by FSG378 View Post
I called Amex at March 11 for the missing 1K on Feb 25. Amex rep told me to wait for 10 regular days. I called today again to check for the status, I was on hold for 20 minutes and the Amex rep finally told me that they still have issues to fix and asked me to wait for 45 days from March 11 before checking for new status.

Goodness, it will be April 25 before I can ask for a new status update.
I attempted to load 2/25 and got the double rcpt N/A balance like some others.. Called the number listed on the redcard site on 3/2 and they took the load amount, date and apologized. They opened a case and told me 10 days. On 3/11 my redcard got a manual 1k cash load adjustment. So, they will take care of it eventually, but I guess I'm lucky it wasn't 45 days and I'm happy it was taken care of without involving the cc company... Maybe that helps someone else...
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Old Mar 20, 15, 2:47 pm
  #4145  
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Location: Madison, WI, USA
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Originally Posted by walterj View Post
Next minute, next hour, next day, next month always is the one following, no anbiguity whatsoever.
Next Tuesday would be the Tuesday that follows. So on a Saturday, next Tuesday would be 3 days later.
No, there is ambiguity, depending on how close you are to Tuesday and personal usage. If I said "Next Tuesday" on Monday night most people would assume the Tuesday 8 days later. Also, "This Tuesday" spoken before Tuesday can mean the same thing as "Next Tuesday". English is simply not as precise as you want it to be. I think that's a good thing, actually.
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Old Mar 20, 15, 3:20 pm
  #4146  
 
Join Date: Mar 2012
Posts: 76
Anyone know how or where I can get one if I am not nearby to a local target that carries them? Looking to get one soon
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Old Mar 20, 15, 3:52 pm
  #4147  
 
Join Date: May 2008
Posts: 45
Originally Posted by jsmithv View Post
I attempted to load 2/25 and got the double rcpt N/A balance like some others.. Called the number listed on the redcard site on 3/2 and they took the load amount, date and apologized. They opened a case and told me 10 days. On 3/11 my redcard got a manual 1k cash load adjustment. So, they will take care of it eventually, but I guess I'm lucky it wasn't 45 days and I'm happy it was taken care of without involving the cc company... Maybe that helps someone else...
Did you get an email notification about the manual adjustment or did you see it only after you logged in?
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Old Mar 20, 15, 4:06 pm
  #4148  
 
Join Date: Aug 2013
Programs: AA EXP, Hyatt Diamond
Posts: 268
Originally Posted by dtp1987 View Post
Anyone know how or where I can get one if I am not nearby to a local target that carries them? Looking to get one soon
ebay
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Old Mar 20, 15, 4:40 pm
  #4149  
 
Join Date: Aug 2013
Location: Austin, TX
Programs: AA EXP, Hilton Gold, Marriott Gold
Posts: 124
Hi all, just coming across this card and think I understand the basics, but would appreciate if someone could confirm.

- Friend can buy the card with minimal info (and $1) and I can activate
- I can load up to $2500/day with credit card to the RedCard (in person at any Target)
- Can use RedCard Billpay to pay bills I normally can't with credit card - auto loan, mortgage, credit card. The downside is that I can't automatically do this as with my bank's billpay - that is, I will need to log in and manually pay each bill.

Sounds like a nice way to get some bonus CC points for bills at the tradeoff of some inconvenience.
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Old Mar 20, 15, 4:52 pm
  #4150  
 
Join Date: Mar 2015
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Posts: 58
Originally Posted by zsssd View Post
Sorry guys, I had to call target to complain about the rogue manager at the local target. He had the nerve to get mad at me for taking 30 minutes to load the 27 gift cards and 5 different credit cards I had to 6 different red cards. I mean, I only have redbirds in my name, my wife’s name, my infant nephew’s name, my deceased mother in law’s name, my neighbor down the street’s name, and my old high school math teacher’s name. After this I called Redcard support to complain about no credit card loading in North Carolina, I explained to them if they didn’t get it fixed in 5 business days that I was going to sue them for discrimination and how what they were doing was against the US constitution. At this point the rep informed me that credit card loading was not allowed and that starting “next month” they would retroactively charge all users with cash advance fees for all previous credit card loads starting with users who charged even dollar amounts followed by users who used odd dollar amount that still added up to $5,000 per month. But to be honest I’m not sure if he meant starting in April or May…
You are an asshat
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Old Mar 20, 15, 5:03 pm
  #4151  
 
Join Date: Oct 2014
Location: SAN
Posts: 61
Originally Posted by nistah View Post
You are an asshat
I hope you realize it was 100% a joke meant in good humor at some of the repetitive topics we keep going over and over again. I do understand not everyone has the same sense of humor and I apologize to anyone who doesn't find it funny.
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Old Mar 20, 15, 5:19 pm
  #4152  
 
Join Date: Jan 2015
Posts: 55
Originally Posted by zsssd View Post
Sorry guys, I had to call target to complain about the rogue manager at the local target. He had the nerve to get mad at me for taking 30 minutes to load the 27 gift cards and 5 different credit cards I had to 6 different red cards. I mean, I only have redbirds in my name, my wife’s name, my infant nephew’s name, my deceased mother in law’s name, my neighbor down the street’s name, and my old high school math teacher’s name. After this I called Redcard support to complain about no credit card loading in North Carolina, I explained to them if they didn’t get it fixed in 5 business days that I was going to sue them for discrimination and how what they were doing was against the US constitution. At this point the rep informed me that credit card loading was not allowed and that starting “next month” they would retroactively charge all users with cash advance fees for all previous credit card loads starting with users who charged even dollar amounts followed by users who used odd dollar amount that still added up to $5,000 per month. But to be honest I’m not sure if he meant starting in April or May…
That is a hilarious thread summary.
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Old Mar 20, 15, 5:43 pm
  #4153  
 
Join Date: Jul 2013
Location: SoCal
Programs: AA EXP, SPG Lifetime Platinum, MR Platinum, Hilton Diamond
Posts: 245
Originally Posted by zsssd View Post
Sorry guys, I had to call target to complain about the rogue manager at the local target. He had the nerve to get mad at me for taking 30 minutes to load the 27 gift cards and 5 different credit cards I had to 6 different red cards. I mean, I only have redbirds in my name, my wife’s name, my infant nephew’s name, my deceased mother in law’s name, my neighbor down the street’s name, and my old high school math teacher’s name. After this I called Redcard support to complain about no credit card loading in North Carolina, I explained to them if they didn’t get it fixed in 5 business days that I was going to sue them for discrimination and how what they were doing was against the US constitution. At this point the rep informed me that credit card loading was not allowed and that starting “next month” they would retroactively charge all users with cash advance fees for all previous credit card loads starting with users who charged even dollar amounts followed by users who used odd dollar amount that still added up to $5,000 per month. But to be honest I’m not sure if he meant starting in April or May…
, You good Sir are my Hero!
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Old Mar 20, 15, 5:49 pm
  #4154  
 
Join Date: Jul 2001
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Originally Posted by zsssd View Post
Sorry guys, I had to call target to complain about the rogue manager at the local target. He had the nerve to get mad at me for taking 30 minutes to load the 27 gift cards and 5 different credit cards I had to 6 different red cards. I mean, I only have redbirds in my name, my wife’s name, my infant nephew’s name, my deceased mother in law’s name, my neighbor down the street’s name, and my old high school math teacher’s name. After this I called Redcard support to complain about no credit card loading in North Carolina, I explained to them if they didn’t get it fixed in 5 business days that I was going to sue them for discrimination and how what they were doing was against the US constitution. At this point the rep informed me that credit card loading was not allowed and that starting “next month” they would retroactively charge all users with cash advance fees for all previous credit card loads starting with users who charged even dollar amounts followed by users who used odd dollar amount that still added up to $5,000 per month. But to be honest I’m not sure if he meant starting in April or May…
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Old Mar 20, 15, 7:02 pm
  #4155  
 
Join Date: Oct 2010
Location: BOS
Posts: 813
Originally Posted by zsssd View Post
Sorry guys, I had to call target to complain about the rogue manager at the local target. He had the nerve to get mad at me for taking 30 minutes to load the 27 gift cards and 5 different credit cards I had to 6 different red cards. I mean, I only have redbirds in my name, my wife’s name, my infant nephew’s name, my deceased mother in law’s name, my neighbor down the street’s name, and my old high school math teacher’s name. After this I called Redcard support to complain about no credit card loading in North Carolina, I explained to them if they didn’t get it fixed in 5 business days that I was going to sue them for discrimination and how what they were doing was against the US constitution. At this point the rep informed me that credit card loading was not allowed and that starting “next month” they would retroactively charge all users with cash advance fees for all previous credit card loads starting with users who charged even dollar amounts followed by users who used odd dollar amount that still added up to $5,000 per month. But to be honest I’m not sure if he meant starting in April or May…
Keep on trollin'
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