Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

Your debit card online through your Account
Cash at a Target Store
Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the cards load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own drivers license, SSN, etc. But, when I got home, I registered the card to my wife. I cant promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old Mar 19, 2015, 1:46 am
      #4051  
    Suspended
     
    Join Date: Dec 2014
    Posts: 8,460
    Originally Posted by cheaptom
    Yesterday I transferred funds from my Redcard account to my linked checking account. My RC online transactions displayed this transfer as "pending" or "processing" (I forgot the word). And my RC balance reflected the removal of the funds.

    Today, the transfer does not appear at all in the list of transactions. The funds are still deducted from my RC balance, but not yet appearing in my checking. There's nothing to indicate that it's still pending.

    I called to be sure, and the RC rep can see the pending transfer, and "nothing to worry about." But still, it was a little unnerving to not see the funds in either account. I guess that's what the 2/25 folks must be going through.
    RB Billpay is not a wire so there is no way in the world that the funds would appear in your checking 1 day after submitting your request. Funds should hit by EOD Friday.
    TMM1982 is offline  
    Old Mar 19, 2015, 5:41 am
      #4052  
     
    Join Date: Oct 2013
    Posts: 43
    Problems accessing website?

    Anyone else having a difficult time signing in to the website this morning? I was hoping to do some billpay but it says the password is incorrect. I reset the password and it still will not let me in? Thought I would post to see if it is a widespread problem before calling customer service. Thanks in advance.
    gregoryfo is offline  
    Old Mar 19, 2015, 5:49 am
      #4053  
    Suspended
     
    Join Date: Dec 2014
    Posts: 8,460
    Originally Posted by gregoryfo
    Anyone else having a difficult time signing in to the website this morning? I was hoping to do some billpay but it says the password is incorrect. I reset the password and it still will not let me in? Thought I would post to see if it is a widespread problem before calling customer service. Thanks in advance.
    I got in okay. Although this problem sounds similar to an issue they had a few weeks ago where the site was telling me my password was invalid.
    TMM1982 is offline  
    Old Mar 19, 2015, 5:59 am
      #4054  
     
    Join Date: Jun 2013
    Posts: 65
    Originally Posted by gregoryfo
    Anyone else having a difficult time signing in to the website this morning? I was hoping to do some billpay but it says the password is incorrect. I reset the password and it still will not let me in? Thought I would post to see if it is a widespread problem before calling customer service. Thanks in advance.
    Yap, i got a problem logging in too.
    changger1 is offline  
    Old Mar 19, 2015, 6:01 am
      #4055  
     
    Join Date: Oct 2013
    Posts: 43
    Did it just resolve itself on its own or did you have to do something?
    gregoryfo is offline  
    Old Mar 19, 2015, 6:18 am
      #4056  
     
    Join Date: Jun 2013
    Location: COS
    Programs: DL DM, Hyatt Diamond
    Posts: 97
    Same thing here. I keep getting the same incorrect password error for my account and my wife's. Tried resetting them but still getting the same error. Hoping it is just a glitch that will be fixed soon.
    FlyingCOS is offline  
    Old Mar 19, 2015, 6:30 am
      #4057  
     
    Join Date: Mar 2015
    Posts: 23
    No issue logging in for me.
    twelvetosix is offline  
    Old Mar 19, 2015, 6:36 am
      #4058  
    Suspended
     
    Join Date: Dec 2014
    Posts: 8,460
    Originally Posted by gregoryfo
    Did it just resolve itself on its own or did you have to do something?
    It was resolved after about 6-8 hours I believe.
    TMM1982 is offline  
    Old Mar 19, 2015, 6:42 am
      #4059  
     
    Join Date: Jun 2014
    Posts: 106
    I am having issues logging into my account. I reset my password as well and still can't get in. However, I can get into my wife's account. Weird.
    dshelbyjr is offline  
    Old Mar 19, 2015, 6:45 am
      #4060  
    Suspended
     
    Join Date: Dec 2014
    Posts: 8,460
    Originally Posted by dshelbyjr
    I am having issues logging into my account. I reset my password as well and still can't get in. However, I can get into my wife's account. Weird.
    Just scroll up 3 posts and you'll see others are having the same issue.
    TMM1982 is offline  
    Old Mar 19, 2015, 8:33 am
      #4061  
     
    Join Date: Jan 2014
    Programs: Hilton Diamond, Hyatt Diamond, SW Companion
    Posts: 94
    I received my redbird about three weeks ago. I've loaded $2000 of AGC's. Today, I attempted to load $200 online from my ppmc and received the following message:

    "For security reasons, we're currently unable to complete your request. To fix this, please call Account Protection Services at 1-855-306-7395 (Domestic) or 602-734-2449 (International Collect), available 24/7"

    What's this about? I don't want to call and I have no other activity with the card except the two $1K loads done on separate days.
    cmlsu is offline  
    Old Mar 19, 2015, 8:39 am
      #4062  
     
    Join Date: Jun 2014
    Posts: 106
    Originally Posted by TMM1982
    Just scroll up 3 posts and you'll see others are having the same issue.
    I did and that's the reason for my post...to let others know they weren't alone in having login issues. I guess should have put "as well." I've read enough of this forum to know to not ask a question that's already been answered before...especially one on the same page haha.
    dshelbyjr is offline  
    Old Mar 19, 2015, 8:42 am
      #4063  
     
    Join Date: Feb 2015
    Location: Sacramento
    Programs: RR, QS, AS MP, SPG
    Posts: 233
    Yup, same log in loop issue for me too.
    CASACW2 is offline  
    Old Mar 19, 2015, 8:58 am
      #4064  
     
    Join Date: Feb 2015
    Location: Sacramento
    Programs: RR, QS, AS MP, SPG
    Posts: 233
    Working now! Good luck folks!
    CASACW2 is offline  
    Old Mar 19, 2015, 9:04 am
      #4065  
     
    Join Date: May 2011
    Programs: Spg Gold, Hilton Diamond, Hyatt Diamond
    Posts: 1,578
    From the Wiki :

    As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per credit card payment. End of story. You can, however, have multiple CC transactions one after the other so as to load up to $2500 per day. This could in some cases trigger a fraud alert from your CC company.

    Since i just got my card yesterday and am going up to Target in Harlem to load and I dont want to make any mistakes. Load means the amount you put on the RB ( hope I got that part right ) so if I do $1000 on my Sapphire , and $1000 on my Citi AA card
    and $500 on my INK that will be 3 transactions , and will that be be OK ?

    I am working on spend on all 3 of these cards and will use bill pay to pay off Amex Biz card

    Thanks for your patience
    PETERPNYC is offline  

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