Prepaid REDcard (Target) 2015-2016

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Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
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    Old Mar 8, 15, 5:19 pm
      #3556  
     
    Join Date: Mar 2015
    Posts: 10
    Originally Posted by pointsaddict3326 View Post
    I have used bill pay many times for both BB and Redcard for Amex credit cards without any issues.
    Gotcha. Thanks!
    wind rose is offline  
    Old Mar 8, 15, 6:09 pm
      #3557  
     
    Join Date: Dec 2014
    Posts: 29
    Just loaded 2k no problem in Florida. 1k with Chase Ritz and 1k on Barclays US Airways for the 59% extra points.
    solongtj is offline  
    Old Mar 8, 15, 6:19 pm
      #3558  
     
    Join Date: Jul 2001
    Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
    Posts: 5,536
    Originally Posted by Brugge View Post
    Yes, it is. The OP won't answer any questions about the post. And the 800 # listed on the email is not a valid number. Finally, do you really think AMEX applied that to just 2 or 3 people nationwide, and left the other thousands of us doing the same thing alone? It is most definitely a hoax.
    RFDMinnesota answered several of my questions in the other thread before he stopped posting.

    The 800 number on RFDMinnesota's letter is 800-555-4318 and is listed as Account Protection Services. I just called the number and hung up after it said, 'Thank you for calling American Express Account Protection Services ...'
    While a working, correct number doesn't make the letter authentic, the number listed on the letter is not fake.

    I haven't done an exact count of the number of people who reported that they got the email in the locked thread, but the number was closer to 8 than 3. One, which said he got shut down for odd loads and posted a letter, was an obvious fake as can be seen by the different font in his letter. There are others (possibly the same persons) who reported being shut down in dansdeals (one person, but for different reasons and different letters) and three on the BoardingArea website.


    If there are no more closure emails reported this next week, the likelihood of it being fake increase. Of course the response so far to saying one received this email might discourage recipients from sharing that information with the forum.
    Consider this scenario: 2 people come forth next week and report that they got the email and post the exact same email, swearing it is real. Are people going to believe them or are they going to comb through their posting history while checking every word of the email for any possible error?


    I think the more important question is whether or not one is going to do anything different if the emails are authentic. I'm still using my CC to put money on the RB; the only change for me is that I'm now spending a few bucks on consumables at Target using the RB for the 5% discount.

    In a nutshell: Does it matter to you if the email's fake or authentic?
    iflyjetz is offline  
    Old Mar 8, 15, 7:10 pm
      #3559  
     
    Join Date: Dec 2003
    Location: NYC
    Posts: 5,261
    Originally Posted by daslax View Post
    Just went there tonight. Both the cashiers and customer service are well versed on how to do it. Had lots of issues with Chase getting the FA cleared and they were very cool about it - after the first one finally cleared, she asked if I wanted to do more.

    Also noticed that the cards are available here now and advertised aggressively throughout the store. Is this new? First time seeing them in NYC.
    Were you able to confirm whether or not the NYC store has the cards for sale?
    richarddd is offline  
    Old Mar 8, 15, 7:19 pm
      #3560  
    FlyerTalk Evangelist
     
    Join Date: Apr 2002
    Location: Madison, WI, USA
    Posts: 14,063
    Originally Posted by TheDapperDon View Post
    I don't think it was a hoax. It might have been blown out of proportion, though.
    I can see it being a hoax, but I've seen no proof that it is a hoax, only conjecture.

    "Does it matter to you if the email's fake or authentic?" -- Yes, because if it is a hoax that implies someone, or possibly more than one person, is actively trying to disrupt the activities in this forum of FT.

    I haven't changed my actions -- I still load $1000 at a time, still billpay my CCs and still occasionally use the card when I shop at Target.
    PaulMSN is offline  
    Old Mar 8, 15, 7:47 pm
      #3561  
     
    Join Date: Sep 2012
    Programs: UA AA DL SW Marriott
    Posts: 251
    Transaction processed at Store but not reflected

    Just loaded this evening. Got home, saw the 1st transaction slip says

    NEW BAL: N/A

    MASTERCARD CHARGE $620.50

    Logged in to REDbird, indeed missing this $620.50. CC is charged though.

    Now my balance is just $1879.50 ($2500 - $620.50) instead of $2500. I remember reading similar situation, but could not find it searching thru the thread. Can someone shed a light on how to resolve this?

    Thanks
    Tinker25 is offline  
    Old Mar 8, 15, 8:14 pm
      #3562  
     
    Join Date: Feb 2009
    Programs: UA, AA, Marriott Rewards
    Posts: 65
    Originally Posted by Majuki View Post
    FTU Advanced is going on right now in San Diego. I wonder if that guy is here.
    Can you imagine if an FTU session will include a 'field trip' to Target to get first-hand how-to on the RB? The entourage of attendees going through the various Target department cashiers trying loads. LOL
    winger13 is offline  
    Old Mar 8, 15, 8:14 pm
      #3563  
     
    Join Date: Mar 2013
    Location: Down South, The Desert
    Programs: Marriot Rewards, Southwest Rapid rewards, Emerald Club, Avis Preferred
    Posts: 1,871
    This product is not reliable.
    TheDapperDon is offline  
    Old Mar 8, 15, 8:23 pm
      #3564  
     
    Join Date: Oct 2010
    Location: BOS
    Posts: 813
    Getting credit card fraud alert has nothing to do with RedCard... Spending $1,000 then another $1,000 anywhere is likely to get flagged, especially if gas was bought on the card just prior or some small amount. Often stolen cards get "tested" on something small before a big amount, so the fraud detection algorithms flag that.
    xSTRIKEx6864 is offline  
    Old Mar 8, 15, 8:27 pm
      #3565  
     
    Join Date: Feb 2009
    Programs: UA, AA, Marriott Rewards
    Posts: 65
    Originally Posted by Tinker25 View Post
    Just loaded this evening. Got home, saw the 1st transaction slip says

    NEW BAL: N/A

    MASTERCARD CHARGE $620.50

    Logged in to REDbird, indeed missing this $620.50. CC is charged though.

    Now my balance is just $1879.50 ($2500 - $620.50) instead of $2500. I remember reading similar situation, but could not find it searching thru the thread. Can someone shed a light on how to resolve this?

    Thanks
    similar experience here...

    http://www.flyertalk.com/forum/24469960-post3492.html

    Maybe you can follow the handful of responses to my questions and find some answers for yourself.
    winger13 is offline  
    Old Mar 8, 15, 8:36 pm
      #3566  
     
    Join Date: Sep 2013
    Posts: 409
    Originally Posted by richarddd View Post
    Were you able to confirm whether or not the NYC store has the cards for sale?
    Wondering this as well.
    waygora is offline  
    Old Mar 8, 15, 9:35 pm
      #3567  
     
    Join Date: Feb 2015
    Location: Sacramento
    Programs: RR, QS, AS MP, SPG
    Posts: 233
    target[dot]com/prepaidredcard working for anyone else right now?

    keeps throwing error messages regardless of which device i try


    EDIT: NEVERMIND... it came back online

    Last edited by CASACW2; Mar 8, 15 at 9:45 pm Reason: waited a few minutes and it finally rebooted and loaded the site.
    CASACW2 is offline  
    Old Mar 8, 15, 9:45 pm
      #3568  
     
    Join Date: Apr 2007
    Posts: 1,814
    Originally Posted by CASACW2 View Post
    target[dot]com/prepaidredcard working for anyone else right now?

    keeps throwing error messages regardless of which device i try
    Working for me. If you can't get it to load, try amex.serve.com . That's what the URL you listed always redirects to anyway.
    bobert24 is offline  
    Old Mar 8, 15, 9:54 pm
      #3569  
     
    Join Date: Sep 2012
    Programs: UA AA DL SW Marriott
    Posts: 251
    Originally Posted by Tinker25 View Post
    Just loaded this evening. Got home, saw the 1st transaction slip says

    NEW BAL: N/A

    MASTERCARD CHARGE $620.50

    Logged in to REDbird, indeed missing this $620.50. CC is charged though.

    Now my balance is just $1879.50 ($2500 - $620.50) instead of $2500. I remember reading similar situation, but could not find it searching thru the thread. Can someone shed a light on how to resolve this?

    Thanks
    Found the answers to my issue. Wow, I thought I was the few experiencing this. Not reading Redbird thread for two weeks, I sure missed a lot of updates
    Tinker25 is offline  
    Old Mar 8, 15, 9:58 pm
      #3570  
     
    Join Date: Apr 2007
    Posts: 1,814
    Originally Posted by txflyer77 View Post
    Just loaded $300 in Boulder. $100+$15 in a single transaction on a Citi Hilton, no problem. Went to load $200 at CS on a Citi AA, denied. Handed over the Hilton card, approved.

    Both Citi cards are new so I'm breaking them in. Hopefully I can ramp those up and knock out the bonuses in the next week or two.
    Yeah, some Citi cards have issues. I've got several, and most have no problem with large transactions at Target. One of them, though, is choking on small ($200-300) loads. There doesn't seem to be any rhyme or reason - some cards (including the problematic one) are new, some are well-seasoned.

    Citi's reason is supposedly that Target is high risk for fraud, because of their data breach ~15 months ago, but that's a complete non-sequitur. The information that was taken is in no way related to using a credit card for a large purchase, and certainly no more so at Target than any other store.
    bobert24 is offline  

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