Prepaid REDcard (Target) 2015-2016

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Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
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    Old Mar 6, 15, 9:43 am
      #3436  
     
    Join Date: Aug 2013
    Location: Orange County, CA
    Programs: AA, BA, SPG Gold
    Posts: 658
    Originally Posted by Brugge View Post
    I used the phone notice of an up coming purchase for $1K for my new Chase B/A card last night. Load immediately went thru without a FA. I'm not sure if you can do this with all banks, but it definitely works with Chase.
    My DH & I each got the Chase Marriott on the same day and I called Chase to avoid FA before load the RB. No prob in the store with either card, but when we returned home. Chase called my DH and questioned his purchases. Repeat the next day... Chase called my DH again. Never questioned my purchases. Go figure!!
    slhansen219 is offline  
    Old Mar 6, 15, 10:51 am
      #3437  
     
    Join Date: Sep 2013
    Programs: AA Lifetime Gold
    Posts: 3,677
    Originally Posted by slhansen219 View Post
    My DH & I each got the Chase Marriott on the same day and I called Chase to avoid FA before load the RB. No prob in the store with either card, but when we returned home. Chase called my DH and questioned his purchases. Repeat the next day... Chase called my DH again. Never questioned my purchases. Go figure!!
    Because of course, it's much more likely that you would be MSing than that he would be doing that.
    Brugge is offline  
    Old Mar 6, 15, 11:41 am
      #3438  
     
    Join Date: Sep 2004
    Posts: 18
    For those who are still missing funds from the 2/25 Serve issues, what did you decide to do? Dispute the charge with the cc? I’m still missing a $600 load that was charged to my cc but never showed up on Redbird. I have a case open with Redbird customer service that is supposed to be "resolved" by Monday 3/9.
    hokie94 is offline  
    Old Mar 6, 15, 11:47 am
      #3439  
     
    Join Date: Sep 2013
    Programs: AA Lifetime Gold
    Posts: 3,677
    Originally Posted by slhansen219 View Post
    My DH & I each got the Chase Marriott on the same day and I called Chase to avoid FA before load the RB. No prob in the store with either card, but when we returned home. Chase called my DH and questioned his purchases. Repeat the next day... Chase called my DH again. Never questioned my purchases. Go figure!!
    I did just get an email from Chase mentioning my advance notice of a large purchase. No need to respond, since it was indeed me who placed the notice. Easy Peasy way to handle all this.
    Brugge is offline  
    Old Mar 6, 15, 11:58 am
      #3440  
     
    Join Date: Sep 2004
    Location: The World!!!
    Programs: Some of them not all ...
    Posts: 1,265
    Originally Posted by hokie94 View Post
    For those who are still missing funds from the 2/25 Serve issues, what did you decide to do? Dispute the charge with the cc? I’m still missing a $600 load that was charged to my cc but never showed up on Redbird. I have a case open with Redbird customer service that is supposed to be "resolved" by Monday 3/9.
    Did you opened it in India CS or with Amex USA resolution team for Red Bird? I have one opened by India CS, but do not want to call the US Red Bird Amex RT until the 10 business days have passed.
    carlitos is offline  
    Old Mar 6, 15, 12:18 pm
      #3441  
     
    Join Date: Jul 2014
    Location: Austin, TX
    Posts: 993
    Maybe one of you smart people can give me advice on this.

    I would like to generate points every month by paying a few bills (mortgage, utilities, etc.). Maybe 2k worth.

    I currently have serve. I hate Walmart, and the 1k online loading isn't enough to pay the mortgage and doesn't earn points on my SPG amex.

    Is it worth it to try and switch over to redbird? I live in Texas, so I'd have to procure one elsewhere. It's not clear to me whether loading is easier in a place that doesn't actually offer the service, or more difficult.

    I guess I'm asking if redbird is *that* much better than serve in terms of amount of time needed/ease of use.
    trouble747 is offline  
    Old Mar 6, 15, 12:26 pm
      #3442  
     
    Join Date: Feb 2012
    Location: LAX
    Programs: AA, TY, UR, UA, US, WN, MR, SPG
    Posts: 1,453
    Originally Posted by trouble747 View Post
    Maybe one of you smart people can give me advice on this.

    I would like to generate points every month by paying a few bills (mortgage, utilities, etc.). Maybe 2k worth.

    I currently have serve. I hate Walmart, and the 1k online loading isn't enough to pay the mortgage and doesn't earn points on my SPG amex.

    Is it worth it to try and switch over to redbird? I live in Texas, so I'd have to procure one elsewhere. It's not clear to me whether loading is easier in a place that doesn't actually offer the service, or more difficult.

    I guess I'm asking if redbird is *that* much better than serve in terms of amount of time needed/ease of use.
    Do you have a spouse, SO, or family member who would allow you to open a second Serve? You could load both, consolidate the funds, and pay monthly. That's what my brother does, as his mortgage is >$1K.
    roki is offline  
    Old Mar 6, 15, 12:28 pm
      #3443  
     
    Join Date: Feb 2015
    Posts: 186
    Originally Posted by carlitos View Post
    Did you opened it in India CS or with Amex USA resolution team for Red Bird? I have one opened by India CS, but do not want to call the US Red Bird Amex RT until the 10 business days have passed.
    Are you talking about the number for "The Resolution Center" posted earlier in this thread? I called it an got India on the line. They ended up just transferring me to regular REDbird CS. I opened a formal dispute with them....they were more helpful than the people I talked to the day of the load issues. Gave me another 10 day timeline for resolution, but stated I would hear something by phone or e-mail with an answer, so that's better than the previous response of, "Wait 10 days....it will show up eventually".
    mnCO is offline  
    Old Mar 6, 15, 12:30 pm
      #3444  
     
    Join Date: Sep 2012
    Posts: 23
    Originally Posted by trouble747 View Post
    Maybe one of you smart people can give me advice on this.

    I would like to generate points every month by paying a few bills (mortgage, utilities, etc.). Maybe 2k worth.

    I currently have serve. I hate Walmart, and the 1k online loading isn't enough to pay the mortgage and doesn't earn points on my SPG amex.

    Is it worth it to try and switch over to redbird? I live in Texas, so I'd have to procure one elsewhere. It's not clear to me whether loading is easier in a place that doesn't actually offer the service, or more difficult.

    I guess I'm asking if redbird is *that* much better than serve in terms of amount of time needed/ease of use.
    It's easy to get high amounts on a red card. However, you're looking at procuring a red card (1 week), getting a permanent one (2 weeks) and then loading. IMHO it's not worth the work because I think this is on its way out, and fast...
    icKyleB is offline  
    Old Mar 6, 15, 12:42 pm
      #3445  
     
    Join Date: Sep 2013
    Programs: AA Lifetime Gold
    Posts: 3,677
    Originally Posted by icKyleB View Post
    It's easy to get high amounts on a red card. However, you're looking at procuring a red card (1 week), getting a permanent one (2 weeks) and then loading. IMHO it's not worth the work because I think this is on its way out, and fast...
    In fact there is a memo that Obama is about to use an Executive Order to ban miles and points ccs as of March 15. So we might as well close down F/T and find something else to do with our time.

    Just loaded my first $2k of our $15K for March yesterday. Took a total of maybe 2 minutes, with a cost of $0.00

    Is it worth it? Heck yes !
    Brugge is offline  
    Old Mar 6, 15, 12:50 pm
      #3446  
     
    Join Date: Sep 2004
    Posts: 18
    Originally Posted by carlitos View Post
    Did you opened it in India CS or with Amex USA resolution team for Red Bird? I have one opened by India CS, but do not want to call the US Red Bird Amex RT until the 10 business days have passed.
    I opened the case with the Indian CS. I did not know there is an Amex USA resolution team for Red Bird. If you're talking about "The Resolution Center" posted earlier in this thread, I got the same response as mnCO posted above.
    hokie94 is offline  
    Old Mar 6, 15, 1:15 pm
      #3447  
     
    Join Date: Sep 2004
    Location: The World!!!
    Programs: Some of them not all ...
    Posts: 1,265
    Originally Posted by hokie94 View Post
    I opened the case with the Indian CS. I did not know there is an Amex USA resolution team for Red Bird. If you're talking about "The Resolution Center" posted earlier in this thread, I got the same response as mnCO posted above.
    Yes, I was talking about the RC posted earlier. Well, that tells me I am also in the waiting period (10 days). Have to travel this next few days. If by the time I return there is no money back, will call the RC for Amex RC and initiate a new dispute with them. Also, hope one of you FT's gets its money back so we can know which method is the best one. Still have plenty of time until closing statement day, so that gives me time.
    carlitos is offline  
    Old Mar 6, 15, 1:25 pm
      #3448  
     
    Join Date: Nov 2011
    Posts: 45
    Originally Posted by trouble747 View Post
    Maybe one of you smart people can give me advice on this.

    I would like to generate points every month by paying a few bills (mortgage, utilities, etc.). Maybe 2k worth.

    I currently have serve. I hate Walmart, and the 1k online loading isn't enough to pay the mortgage and doesn't earn points on my SPG amex.

    Is it worth it to try and switch over to redbird? I live in Texas, so I'd have to procure one elsewhere. It's not clear to me whether loading is easier in a place that doesn't actually offer the service, or more difficult.

    I guess I'm asking if redbird is *that* much better than serve in terms of amount of time needed/ease of use.
    Where in Texas do you live? Is it worth it? Yes, especially if you hate Walmart. Target is where I shop so I don't have to deal with the people at Walmart, both other customers as well as employees. $5K / month, 2 separate days / 2 trips. Done. Your mortgage is probably covered by this, if not, then find a way to get multiple redbirds. If you want super easy, then sure, get a few more serve accounts and just do the online load. At worst, 5 serve accounts = 1 redbird. If you're in N. Texas, Oklahoma City area targets have them.

    Originally Posted by Brugge View Post
    In fact there is a memo that Obama is about to use an Executive Order to ban miles and points ccs as of March 15. So we might as well close down F/T and find something else to do with our time.

    Just loaded my first $2k of our $15K for March yesterday. Took a total of maybe 2 minutes, with a cost of $0.00

    Is it worth it? Heck yes !
    Pesky guy with too much time on his hands not doing anything else worthwhile...

    Yeah, I'm looking to get a few more redbirds to ramp up my ms. My test run with one account is going peachy. I've got to milk this before it craps out. I wonder how much MS my cc's can handle.
    Iron Man 11 is offline  
    Old Mar 6, 15, 1:27 pm
      #3449  
     
    Join Date: Jul 2014
    Location: Austin, TX
    Posts: 993
    Originally Posted by roki View Post
    Do you have a spouse, SO, or family member who would allow you to open a second Serve? You could load both, consolidate the funds, and pay monthly. That's what my brother does, as his mortgage is >$1K.
    That is a good point (I have a SO who has a serve). I guess I've been on the fence as to whether we want to load $1000 a month online given we have so many chase cards between us and don't want to mess that up (but I guess no one's been shut down for the monthly 1k load alone)...
    trouble747 is offline  
    Old Mar 6, 15, 1:29 pm
      #3450  
     
    Join Date: Jul 2014
    Location: Austin, TX
    Posts: 993
    Originally Posted by Iron Man 11 View Post
    Where in Texas do you live? Is it worth it? Yes, especially if you hate Walmart. Target is where I shop so I don't have to deal with the people at Walmart, both other customers as well as employees. $5K / month, 2 separate days / 2 trips. Done. Your mortgage is probably covered by this, if not, then find a way to get multiple redbirds. If you want super easy, then sure, get a few more serve accounts and just do the online load. At worst, 5 serve accounts = 1 redbird. If you're in N. Texas, Oklahoma City area targets have them.
    I'm in Austin. I would probably try to convince a friend in Indiana (where I used to live) to get me one or hit up eBay...
    trouble747 is offline  

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