Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Jan 1, 2015, 10:35 am
#17
Join Date: Nov 2006
Location: LAX
Posts: 2,851
Jan 1, 2015, 10:52 am
#18
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,099
Yes, you can reload the Amex for Target, so she actually was correct. It just costs $$$. It's $3 to load (up to $1000 at a time) and the first ATM withdrawl (up to $400) is free. It's still a good card to have in the arsenal, but this RedCard Prepaid tops pretty much everything since it's free to load. Just a heads up- to keep the issue really confusing, there is also a RedCard Debit and a RedCard Credit. You want the Redcard Prepaid Debit.
Jan 1, 2015, 12:04 pm
#21
Join Date: Jun 2014
Posts: 234
just got off the phone with Redcard Amex...
it was a very interesting conversation. she said that at the moment, credit card loads are NOT ALLOWED - - only cash and debit cards. however, she completely understood that somehow credit cards are being used by people, and that apparently i'm not the only one with these "disappearing funds" issues.
she then told me that they're "working on making it so that credit cards CAN be used to load the redcard"
so from what i could gather...she was saying that people SHOULDN'T be able to use credit cards to load them, but that they can, and that sometimes issues like disappearing funds crop up, which MIGHT be because the system isn't *technically* set up for such a thing, but that they're working quickly to make it so that you CAN use a credit card to load.
which, of course, is mind-boggling, considering the fact that you can use credit cards without issue. perhaps she was referring to the bugs in the system here and there, like mine.
i asked her about three times to clarify what she was saying, just so i could be sure i was hearing her correctly.
she said, "we are aware from customer feedback that people want to use their credit cards to load the prepaid redcard, and we are working to make this possible".
bottom line for my case: i now have to drive back to the target at which i did the load, and request a credit slip, and send it to my CC company to help move this along. then they'll work with Amex to figure out just where those missing funds have gone. after that, they'll either credit my redcard account or pay back the CC.
what's annoying is that in the statement my CC provided me, they have the verbiage as "i, ____ did not authorize the purchase of $2500...." - - i DID authorize the purchase, i just wasn't given the product i paid for.
it was a very interesting conversation. she said that at the moment, credit card loads are NOT ALLOWED - - only cash and debit cards. however, she completely understood that somehow credit cards are being used by people, and that apparently i'm not the only one with these "disappearing funds" issues.
she then told me that they're "working on making it so that credit cards CAN be used to load the redcard"
so from what i could gather...she was saying that people SHOULDN'T be able to use credit cards to load them, but that they can, and that sometimes issues like disappearing funds crop up, which MIGHT be because the system isn't *technically* set up for such a thing, but that they're working quickly to make it so that you CAN use a credit card to load.
which, of course, is mind-boggling, considering the fact that you can use credit cards without issue. perhaps she was referring to the bugs in the system here and there, like mine.
i asked her about three times to clarify what she was saying, just so i could be sure i was hearing her correctly.
she said, "we are aware from customer feedback that people want to use their credit cards to load the prepaid redcard, and we are working to make this possible".
bottom line for my case: i now have to drive back to the target at which i did the load, and request a credit slip, and send it to my CC company to help move this along. then they'll work with Amex to figure out just where those missing funds have gone. after that, they'll either credit my redcard account or pay back the CC.
what's annoying is that in the statement my CC provided me, they have the verbiage as "i, ____ did not authorize the purchase of $2500...." - - i DID authorize the purchase, i just wasn't given the product i paid for.
As expected, the Target employees are at a loss as to what to do and eventually just said to call the number on the back of the Redcard.
Jan 1, 2015, 12:20 pm
#22
Join Date: May 2010
Posts: 30
My past 2 experiences with Target are leaving me frustrated. Yesterday I went to load $100 onto my RB at the Target CS desk (the cashiers at my target are hesitant to load). The cashier selected "K3" or credit card for payment method, and got a message saying invalid payment method. I tried again today. same problem. I called the RB CS number and the rep told me they needed to be processed as cash load, but that I could use my credit card that way. I reported this to the cashier, she tried to process as cash, her register popped open and she had to void the transaction.
She turned the monitor towards me, and went through all the steps.
Swipe card.
when prompted how much to load entered 1000.
then select payment type, selected k3, credit card.
I swipe my card, it asks if 1000 is okay. I say yes, and sign my name.
Show her the final four numbers, she enters them.
Error message pops up saying invalid payment method.
I loaded no problem on the 20th.
anyone know what's going wrong?
She turned the monitor towards me, and went through all the steps.
Swipe card.
when prompted how much to load entered 1000.
then select payment type, selected k3, credit card.
I swipe my card, it asks if 1000 is okay. I say yes, and sign my name.
Show her the final four numbers, she enters them.
Error message pops up saying invalid payment method.
I loaded no problem on the 20th.
anyone know what's going wrong?
Jan 1, 2015, 12:23 pm
#23
Join Date: Aug 2013
Posts: 415
Loaded $2500 to my Redbird this morning and just got the following email:
This isn't related to a debit card. I did withdraw $400 via ATM this morning. I usually do just use the billpay feature but needed the cash a bit quicker this time.
However, I loaded $2500 to my other Redbird and withdrew $600 via ATM and have no issues. Interestingly, I wanted to withdraw $600 on the other one as well but it didn't let me. Maybe they have some mechanism to detect 2 Redbirds withdrawing in close proximity at a single ATM?
During a recent review of your Target Prepaid REDcard® Account we noticed unusual activity. You may experience limitations while using your Account.
In order for us to authorize you and continue to service your Account safely and securely, please call Account Protection Services at 1-800-555-4318.
In order for us to authorize you and continue to service your Account safely and securely, please call Account Protection Services at 1-800-555-4318.
However, I loaded $2500 to my other Redbird and withdrew $600 via ATM and have no issues. Interestingly, I wanted to withdraw $600 on the other one as well but it didn't let me. Maybe they have some mechanism to detect 2 Redbirds withdrawing in close proximity at a single ATM?
Jan 1, 2015, 1:58 pm
#25
Join Date: Nov 2006
Location: LAX
Posts: 2,851
Yes, you can reload the Amex for Target, so she actually was correct. It just costs $$$. It's $3 to load (up to $1000 at a time) and the first ATM withdrawl (up to $400) is free. It's still a good card to have in the arsenal, but this RedCard Prepaid tops pretty much everything since it's free to load. Just a heads up- to keep the issue really confusing, there is also a RedCard Debit and a RedCard Credit. You want the Redcard Prepaid Debit.
Hope things haven't changed at Target since I got this card.
Nothing in Wikii about not getting MR points for using AMEX card to load so i am good to go , right?
Also, I guess no ATM withdrawal on temporary card, correct?
Jan 1, 2015, 2:01 pm
#26
Join Date: Nov 2014
Posts: 197
I loaded 2x $2500 this morning at my local target.
One card was $600 via AGC and $1900 via Chase Sapphire Preferred
Other card was $2500 via Amex OBC (towards $6500 calendar year spend)
No isses at all.
Jan 1, 2015, 2:02 pm
#27
Join Date: Nov 2014
Posts: 197
My past 2 experiences with Target are leaving me frustrated. Yesterday I went to load $100 onto my RB at the Target CS desk (the cashiers at my target are hesitant to load). The cashier selected "K3" or credit card for payment method, and got a message saying invalid payment method. I tried again today. same problem. I called the RB CS number and the rep told me they needed to be processed as cash load, but that I could use my credit card that way. I reported this to the cashier, she tried to process as cash, her register popped open and she had to void the transaction.
She turned the monitor towards me, and went through all the steps.
Swipe card.
when prompted how much to load entered 1000.
then select payment type, selected k3, credit card.
I swipe my card, it asks if 1000 is okay. I say yes, and sign my name.
Show her the final four numbers, she enters them.
Error message pops up saying invalid payment method.
I loaded no problem on the 20th.
anyone know what's going wrong?
She turned the monitor towards me, and went through all the steps.
Swipe card.
when prompted how much to load entered 1000.
then select payment type, selected k3, credit card.
I swipe my card, it asks if 1000 is okay. I say yes, and sign my name.
Show her the final four numbers, she enters them.
Error message pops up saying invalid payment method.
I loaded no problem on the 20th.
anyone know what's going wrong?
Jan 1, 2015, 2:09 pm
#29
Join Date: May 2010
Posts: 30
I've got another Target in my area, so I'll try there too.
Jan 1, 2015, 3:30 pm
#30
Join Date: Jan 2013
Location: 212
Programs: Marriott Titanium, Hilton Gold, UA Silver
Posts: 502
The last few posts are disconcerting.
Haven't done this yet and my DD will have to buy one for me in participating state. Don't want to put her through needless stress with employees unfamiliar with the card and/or the process.
Please update the Wiki if recent changes become true data points. Thanks.
Haven't done this yet and my DD will have to buy one for me in participating state. Don't want to put her through needless stress with employees unfamiliar with the card and/or the process.
Please update the Wiki if recent changes become true data points. Thanks.