Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

Your debit card online through your Account
Cash at a Target Store
Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the cards load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own drivers license, SSN, etc. But, when I got home, I registered the card to my wife. I cant promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old Jan 31, 2015, 11:54 am
      #1501  
     
    Join Date: Sep 2013
    Programs: AA Lifetime Gold
    Posts: 3,677
    Originally Posted by tigerhunt2011
    Can one *reload* the temporary card, up to $500?

    When I bought my father's Redbird, I loaded with only $20 because I didn't know if I would hit the 30 day barrier between Blue and Red (and didn't want $500 hanging in the balance).

    Can I go back and load $480 before the perm card gets here?
    I loaded $500 to my temp card when I first got it. That amount did NOT count against the monthly $5K limit. But I don't know if you can go back now and load the other $480 and have it work the same way. Someone else will have to answer that.
    Brugge is offline  
    Old Jan 31, 2015, 12:21 pm
      #1502  
     
    Join Date: Oct 2014
    Posts: 2
    thanks a lot

    Originally Posted by Brugge
    Wrong REDcard. There are 3 different types, all with the same name, and looking identical, expect our RB says "prepaid" on it.

    The card they were trying to give you is a debit card, tied directly to your checking account, so that's why they wanted the check. You don't want that card.

    You have to ask for the "prepaid" card very specifically, since if the store doesn't have them yet, they can easily misunderstand what card you are asking for. As you found out....
    Oh wow, thanks for the heads up. I will try again next week.
    coqboricua is offline  
    Old Jan 31, 2015, 12:45 pm
      #1503  
     
    Join Date: Jan 2015
    Posts: 13
    Has anyone taken cash out of an ATM inside Target? Are we looking for a Target-branded ATM or does it mean at the register?
    midtownhd is offline  
    Old Jan 31, 2015, 12:47 pm
      #1504  
     
    Join Date: Nov 2011
    Posts: 1,944
    Originally Posted by midtownhd
    Has anyone taken cash out of an ATM inside Target? Are we looking for a Target-branded ATM or does it mean at the register?
    I did. It's not a Target branded ATM, don't remember which bank, but it didn't charge a fee with the target card.

    Just like Kates etc, not always working though. On my next visit, looked fine but was unable to read any card, target and "real" bank debit cards
    silver6054 is offline  
    Old Jan 31, 2015, 1:20 pm
      #1505  
     
    Join Date: Sep 2013
    Programs: AA Lifetime Gold
    Posts: 3,677
    Originally Posted by kissthesky
    Had a temp card declined at two ATMs yesterday. Had just loaded and withdrew $400 yesterday. Didn't call nor did I get a call. I'm not gonna push it because the card isn't in my name, plus the permanent card shipped shortly there after.
    Moral: watch the ATM withdraws.
    How did you withdraw at an ATM with a temp card?

    As someone posted a while ago, I also thought you had to have a pin code to use an ATM, and that the pin for the RB doesn't get assigned until you get the permanent card.
    Brugge is offline  
    Old Jan 31, 2015, 1:24 pm
      #1506  
     
    Join Date: Oct 2013
    Posts: 1,322
    Originally Posted by JimNC
    NC state bird may be a red bird, but Targets not cooperating:
    Target @ Burlington/Alamance Crossing/Elon: No luck ("incompatible software")
    Target @ Durham/South Square/near Duke: No luck ("incompatible software")
    Neither store had any idea as to when loading might be possible.
    I'm thinking time to write a letter to Target CEO, cc Amex CEO, and point out their NC systems don't seem to have been updated for this product.
    tuphat is offline  
    Old Jan 31, 2015, 1:34 pm
      #1507  
     
    Join Date: Nov 2011
    Posts: 1,944
    Originally Posted by Brugge
    How did you withdraw at an ATM with a temp card?

    As someone posted a while ago, I also thought you had to have a pin code to use an ATM, and that the pin for the RB doesn't get assigned until you get the permanent card.
    You need to register the temp card on line, then you can use it with the PIN. You don't need the permanent card for that. And you can't do it with an unregistered card
    silver6054 is offline  
    Old Jan 31, 2015, 3:56 pm
      #1508  
     
    Join Date: Jul 2014
    Posts: 427
    Originally Posted by JimNC
    NC state bird may be a red bird, but Targets not cooperating:
    Target @ Burlington/Alamance Crossing/Elon: No luck ("incompatible software")
    Target @ Durham/South Square/near Duke: No luck ("incompatible software")
    Neither store had any idea as to when loading might be possible.
    Ironic, isn't it.
    bigugly is offline  
    Old Jan 31, 2015, 6:03 pm
      #1509  
     
    Join Date: Jan 2015
    Location: GSO
    Posts: 24
    Originally Posted by doldrim
    As if it wasn't hard enough to find stores in NC that are able to load redbird, I've now maybe lost one of the few where it actually does work.

    Went in during lunch to load at the desk, CSR tells me "new policy, we do not accept CC for loading". I tried to explain how i've done it before and other stores allow it, etc. I say please try on the register anyway, as it would be blocked if not allowed. No dice.

    Manager happens to walk by, she hears and says "we can't load CCs with CCs". I then explained it's not a CC, yes I know the Redcard CC can't be, but this is different. "Debit cards are the same as credit cards, it is against policy", "other stores are breaking policy then", "even if register allows it, I won't".

    She asks if I want to see the policy, which states that "Credit cards cant be loaded with credit cards". So, she'll continue calling this a credit card regardless. She knew what it was too, as she knew the exact limits "You can feel free to load $2500/day, $5k/mo with cash". Once again, try to convince her this is not a credit card, but she is not having it. She specifically said there is no difference in credit and debit cards, that debit cards are "basically just secured credit cards". Left the store, will try again in a few weeks. Sigh.
    Is this store off highway 55? If so, they won't let CC load RB?
    Cmdm789 is offline  
    Old Jan 31, 2015, 6:26 pm
      #1510  
     
    Join Date: Jan 2015
    Location: GSO
    Posts: 24
    Originally Posted by golf7
    I am hoping that this isnt the only store in the RDU area that works, as I have yet to find one that actually allows reloads. As mentioned before i hit 3/4 stores in Raleigh with no luck. Was gonna go try the stores in the Cary area tonight, hopefully I dont get the same message you got
    Next week I might try Cary store off hwy. 55. I confirmed on phone their software is updated. Check to see if CC to Prepaid REDcard will work then post me back.
    Cmdm789 is offline  
    Old Jan 31, 2015, 7:34 pm
      #1511  
     
    Join Date: Jun 2010
    Location: PDX
    Programs: AA, AS, WN, Marriott, Hilton
    Posts: 180
    Originally Posted by tuphat
    I'm thinking time to write a letter to Target CEO, cc Amex CEO, and point out their NC systems don't seem to have been updated for this product.
    It is a bit of false advertising. The Redcard website clearly states that you can reload at any U.S. Target store. I guess that means any U.S. Target store except those in NC.
    GamecockFan is offline  
    Old Jan 31, 2015, 7:49 pm
      #1512  
    Suspended
     
    Join Date: Dec 2014
    Posts: 8,460
    Someone should just update the wiki that states that RB doesn't work in NC and we can be done with that particular discussion.
    TMM1982 is offline  
    Old Jan 31, 2015, 8:02 pm
      #1513  
     
    Join Date: Aug 2008
    Location: DEN
    Programs: UA-1P, DL-G, Marriott-PLAT
    Posts: 113
    Originally Posted by TMM1982
    Someone should just update the wiki that states that RB doesn't work in NC and we can be done with that particular discussion.
    I'll try in Winston-Salem next week and report back.
    skibum85 is offline  
    Old Jan 31, 2015, 8:22 pm
      #1514  
     
    Join Date: Jul 2013
    Location: DFW,OVB (Russia)
    Programs: AA HH Gold SPG Gold BA
    Posts: 1,823
    Originally Posted by TMM1982
    Someone should just update the wiki that states that RB doesn't work in NC and we can be done with that particular discussion.
    Done
    rgAAFT is offline  
    Old Jan 31, 2015, 8:29 pm
      #1515  
     
    Join Date: Aug 2013
    Location: Orange County, CA
    Programs: AA, BA, SPG Gold
    Posts: 665
    Originally Posted by midtownhd
    Has anyone taken cash out of an ATM inside Target? Are we looking for a Target-branded ATM or does it mean at the register?
    They are called Allpoint. I didn't use the one in my Target which was located next to CS and the Bridal & Baby Registries, but have used it in Costco & CVS. Yes!!! Costco has them... at least around me in So Cal. I used the option to withdraw from a Credit Card... worked great, no fee.
    slhansen219 is offline  

    Thread Tools
    Search this Thread

    Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

    This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.