Originally Posted by Julian Brennan (Post 24071140)

read the wiki - online load limit was always $200/d if that's what you mean

Originally Posted by LiarsDice (Post 24081723)

Couldn't find my question answered anywhere (including Wiki/search of thread).

I wanted to add myself as a sub-account to my wife's Serve account. When attempting, I was informed the phone number is already in use (I have my own Serve account w/ this #). I entered a phone number, off by one digit, and I'm not sure if this will cause issue, but it did accept it. Any concerns I should be aware of by using a fake phone number?

Originally Posted by dingo (Post 24085545)

I've got a BB account. I sent my last payment today to bring it to zero. The website said the payment would be delivered on January 7.

I want to close the account and open a Serve/Softcard account.

Do I need to wait until the payment is actually delivered, or can I go ahead and close the account online now?

Originally Posted by dingo (Post 24085545)

I've got a BB account. I sent my last payment today to bring it to zero. The website said the payment would be delivered on January 7.

I want to close the account and open a Serve/Softcard account.

Do I need to wait until the payment is actually delivered, or can I go ahead and close the account online now?

Originally Posted by miadeals (Post 23404287)

OK I FIGURED IT OUT - for those of us who live in APARTMENTS!

That was the problem!

So, this is what Barclays does: You give them your home address, like 1234 Main St, Apt 999.

Barclay's system immediately ignores USPS convention and every other source of logic, and they put the apartment on the FIRST LINE instead of the second line like they are supposed to, and put your street address on the second line instead of the first line. Basically, their system looks for anyone with an address at an apartment, and swaps them, contrary to USPS convention.

So, in their AVS (Address Verification System) your address is saved as this:
Apt 999
1234 Main St

So, when Amex goes to authorize it, the AVS comes back as "no match."

So, first I went into my Barclay's profile, and fixed my address: I put the street address first, the apartment second, and saved it.

By the next day Barclay's had swapped them back!

So I went in and tried to fix it again. Then I went to Serve and tried to authorize it immediately. Still wouldn't work - because although its fixed in your online account, it is STILL not fixed in their AVS system - which is probably updated once a day, AFTER they "fix" your address!

Now, I run a business and have a merchant account, so I started running my card for $1 to see what was going on. First I tried with my address "1234 Main St" and was DECLINED. Then I tried with my address as "Apt 999" and was APPROVED.

So I realized their AVS is not updated. So I go to Serve, and try "Apt 999".

FAIL. I have no idea why.

So THEN I try, and this is insane, just "Apt".

Yes, when it asked for address, I put:

APT

And bingo, Serve approves me.

:rolleyes:

What a crap company Barclay's is.

TL;DR: if you live in apartment and try to load your Barclay's card to Serve, go to your Profile in Barclay's, look at ONLY THE VERY FIRST NUMBER OR WORD THEY HAVE for your address, and ONLY put that in - nothing more, nothing less. Do not try to fix it, do not try to change it, do not put anything else in. For street address you put the first "word" or "number" on your street address in the profile as barclay's tells you they are. Barclay's word is god. Do not attempt to correct them.

Originally Posted by xraywinedrinker (Post 24085588)

You'll need to wait for the payment to clear before closing the BB acct.

Originally Posted by Mamibear (Post 24085592)

for your protection, it is best to make sure your payment has posted or if it's a payment to an individual, make sure it has been received so you don't have to file a dispute with Serve. It'll be difficult to file disputes on a close account. The decision is yours.

Originally Posted by dingo (Post 24087451)

Is it safe to assume that once the delivery date has passed, that the payment has actually been sent by AMEX?

Originally Posted by jorbren (Post 24087742)

Does anyone have advice or know first had how to get the $500 back that was taken off my one vanilla, but failed to load onto my Serve card. At family dollar ive had no problem in the past, but this last time it debited my one vanilla taking away 500, but the transaction failed and froze the computer when trying to load it to my serve, making the 500 disappear. The manager tried to credit it back but that didnt work. Any advice would be greatly appreciated. Thanks.

Originally Posted by cdmoye (Post 24088047)

I switched my spouse's account from BB to Serve last month and have yet to be able to do billpay with the new serve. Instead, I get one of two behaviors:

1. I click "Pay Bill" (or whatever), go through the motions, and it fails. In this case, I notice that the date of the payment is always 01/01/01... clearly wrong.

2. I click "Pay Bill" (or whatever), and get the lightning bolt with the following text: "Due to technical difficulties we are unable to process your request at the moment. Please try again. We apologize for the inconvenience."

I've called technical support twice. They have said "we see the issue, we'll have it fixed in 2-3 business days" both times.

I imagine that there's more experience, and overall helpfulness, here than there is with their CSRs, so .. help? :)

Thanks.

Originally Posted by jorbren (Post 24087749)

Does anyone have advice, or know first had how to get the $500 back that was taken off my one vanilla, but failed to load onto my Serve card. At family dollar i've had no problem in the past, but this last time it debited my one vanilla taking away 500, but the transaction failed and froze the computer when trying to load it to my serve, making the 500 disappear. The manager tried to credit it back but that didn't work. I know there is a limit to not load over $500, but this was my first load of the day. Any advice would be greatly appreciated. Thanks.

Originally Posted by Ritley572 (Post 24088213)

Make sure the phone number associated with the account is the full 10 digits (has an area code)

Originally Posted by cdmoye (Post 24088380)

I tried that. I even changed it to a different number just in case there was, somehow, something wrong with the first one I used. Any other suggestions?

Originally Posted by msp3 (Post 24088493)

Can someone send me a softcard referral?

Originally Posted by jorbren (Post 24087742)

Does anyone have advice or know first had how to get the $500 back that was taken off my one vanilla, but failed to load onto my Serve card. At family dollar ive had no problem in the past, but this last time it debited my one vanilla taking away 500, but the transaction failed and froze the computer when trying to load it to my serve, making the 500 disappear. The manager tried to credit it back but that didnt work. Any advice would be greatly appreciated. Thanks.

Originally Posted by Mamibear (Post 24088420)

DH had similar issues and their CS was of no help so he just closed the account. Re-registered for Serve-SC and he never had problems again.

Originally Posted by jorbren (Post 24087742)

Does anyone have advice or know first had how to get the $500 back that was taken off my one vanilla, but failed to load onto my Serve card. At family dollar ive had no problem in the past, but this last time it debited my one vanilla taking away 500, but the transaction failed and froze the computer when trying to load it to my serve, making the 500 disappear. The manager tried to credit it back but that didnt work. Any advice would be greatly appreciated. Thanks.

Originally Posted by bob26 (Post 24089749)

Happened to me today as well. I used that FD many times w/o any problems. Store manager could not do anything, so I sent an e-mail to FD corporate. Wondering if this is due to some changes introduced in 2015

Originally Posted by cdmoye (Post 24088770)

Would like to avoid that. I use the subaccounts for my kids' allowances. And I *just* switched all that from BB last month... Actually, maybe I'll do that anyhow. It would be better for them to have their allowances on a Redcard. Get them 5% off at Target.

I'm open to other suggestions, though. I'd much rather not close this account and go through the process again.

Originally Posted by Toboggan (Post 24093551)

Anybody load with a Chase Ink Plus card this month already?

Cash advance balance return to normal as always?

Originally Posted by pjtravel22 (Post 24097676)

Yep - loaded $200 each day on 1/1, 1/2, and 1/3. 1/1 load has posted as a purchase. Cash advance limit is only down $400 for pendings on 1/2 and 1/3.

Appears to be normal.

Originally Posted by 4zuresky (Post 24101910)

Hello all! I made a new account just to get in the discussion! :) Been a long time lurker.

I plan to use a cc to just load online since there isn't any walmart near sf so the gc plan is out. How long do you guys usually wait before withdrawing out the loaded money from serve? And how much at a time? It's up to you as long as you don't exceed your available balance. I do know there is a 200/day and 1000/month policy for loading cc online. Thanks for the help!

Originally Posted by thekejemon (Post 24051979)

I have never been able to successfully send a check from my Serve account to to my apartment...anyone else have trouble with this?

I have to call serve after a week and cancel the check, I've given up after 4 tries to pay rent like this

Originally Posted by maheshkk (Post 24106796)

I got on to recent Staples deals on giftcards/ I have total of $1800 worth of money sitting on these giftcards that I thought i could just transfer over to serve and then to my bank account.

I tried to load MS and visa giftcards at WM and CVS to my serve and the system reject the transaction (TENDER NOT ALLOWED). I set pin to both these cards at giftcardmall online and tried again without success.

What am I missing? I read multiple people mention in those threads that these giftcards can be loaded to serve account? Please help!

Originally Posted by Lumpylump76 (Post 24106902)

Read the WIKI on this thread!!!! You are missing tons of info, and it's all in the wiki.

Originally Posted by maheshkk (Post 24106932)

Thanks for replying! I did read the wiki, the part

TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.

Doesnt really apply in my case as I am sure I entered right pin.

Originally Posted by roki (Post 24106997)

From the Wiki: