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Serve - Another Paypal/Amazon payments (2015)

Serve - Another Paypal/Amazon payments (2015)

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Old Nov 10, 15, 11:16 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: ericdabbs
Wiki Link
The previous megathread is here.

Read the wiki before posting a question.
It's a literacy test that's easy to pass.


As of April 16, 2015 regular Serve cards will only accept American Express network cards for online credit card loads.
Softcard Serve accounts are apparently grandfathered in the old system and continue to work as before, being able to load Mastercard, Visa, and Discover (see below).


Serve loads count towards minimum spend on AmEx-issued cards, including SPG.

This is the Serve thread. Post questions or information concerning other topics in the appropriate threads elsewhere in this forum.

For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.


You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.

https://www.serve.com/#/add-cash

If your card doesn't say "debit" on the front, it isn't a debit card.


Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.

Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.

Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD

Regular Serve
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $200/day and $1,000/month [B]
  • Online Credit Card Load (AmEx only) - $200/day and $1,000/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $7k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Softcard Serve
Softcard has shutdown and there is no longer any way to apply for this version.
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $500/day and $1,500/month
  • Online Credit Card Load - $500/day and $1,500/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.

OneVip Card: (Mucho gracias, AndrewTheMan)
This card is essentially just like the regular, fee-free, "old" serve. You may reload this card up to $2,500/day; $1,000/transaction at Walmart (not impacted by Blue Bird daily limit change). Have not tested FD or anywhere else. KATE takes this no problems..
You can use this to load the FIDO AMEX up to 1k a month.

Limits for online debit card and credit card loads reset at 9 PM PST/12 AM EST

Online Credit Card Loads
Only one card can be linked at a time.

For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.

A few report no problems loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card.

When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval. One person with a Serve/Softcard account reported being sent to the main Serve number for this process.

https://www.serve.com/help/#add-money-5

Regular Serve Credit Card Loading

Regular Serve can only load from American Express network cards. In addition to those issued directly by American Express, this includes the following:
  • AAA Rewards AmEx
  • Alitalia AmEx
  • Bank of America Accelerated Rewards AmEx
  • Bank of America Asiana Airlines AmEx
  • Bank of Hawaii AmEx Card with MyBankoh Rewards
  • Bloomingdale's AmEx
  • Citi AAdvantage Platinum Select AmEx
  • Citi Dividend AmEx (not obtainable unless specifically requested)
  • Citi Thank You Preferred AmEx (not obtainable unless specifically requested)
  • Dillard's AmEx
  • FNBO AmEx
  • FNBO Graphite AmEx
  • FNBO Platinum AmEx
  • Macy's AmEx
  • Penfed Premium Travel Rewards AmEx
  • SavingStar AmEx
  • Travelocity AmEx
  • US Bank Flexperks AmEx
  • USAA Cash Rewards/Rewards Plus AmEx
  • Wells Fargo Propel World/365 AmEx

Softcard Serve Credit Card Loading

If you are fortunate enough to be grandfathered into a Softcard Serve Account, you can also load other credit cards beside American Express cards. Softcard Serve is not available to new applicants anymore so you'll need to get one of the other Serve options if you don't already have one. In general, Mastercard and American Express cards post as purchases. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.

Treated as purchase, earns cashback/points/miles:
  • Bank of America (FIA) (MasterCard, American Express)
  • Barclaycard (Mastercard, Visa)
  • Capital One (Mastercard, Visa)
  • Chase (MasterCard, Visa)
  • Citi (MasterCard, American Express)
  • Discover
  • Wells Fargo (American Express)

Treated as purchase, but doesn't earn points/miles:
  • American Express issued (Counts toward minimum spend -- see post #434) but does not earn points. Example: For the Delta Amex card, Serve counts towards min spend DL miles sign-up bonus, but that spend and subsequent trials of spend on Serve will not earn points. Don't do it, man!

Posts as a cash advance:
The Chase Ink Bold is a charge card and has no cash advance ability.

A few report being unable to add the Chase IHG MC.

Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.

Switching to Serve
Helpful instruction post, latest. Thanks raeneye.

Also see this thread: Switching from Serve to BlueBird - 31 day wait???

Switching from BB to Serve
  1. Login to BB account, bring account balance to Zero, (By Bill Pay, Send money, etc..)
  2. Call BB, tell them that you want to open a serve account and close your current BB account. after they check everything they will say something like: "Your account will be permanently closed after 31 days, you can reopen it within 31 day if you change your mind, and you can apply for your new Serve account now, just make sure use the exact same register info from BB."
  3. at this point BB is closed. next morning, goto CVS and get a temporary Serve card (only with cash), load $500, ($2.95 waived, Yeah!!)
  4. get back home, register temporary Serve online, First error: "phone number already registered, please try a different number" could be the my BB's ghost account still showing up on their system, could be my info is not match my BB's registration? i'm not really sure at this point. What I did is keep the same number but change from Cell phone to home phone. and registration went through
  5. after the register and login, second error: "We're still processing your application. Please check your email for an update"
  6. I have see people on the thread reported waiting for weeks for the same message, So, I pickup the phone and called them, ask them to speed up the process.
  7. CSR, told me that my account went to "account security protection department" transfer me to them.
  8. at account security protection department, they told me need to call back on my phone number which I registered to verify.
  9. after the call back of verification, CSR told me that my new Serve account is active now, email address verification will be send with in 5 minutes, permanent card will be received within 7-10 days.
  10. CSR also told me the I can load and spend on the temporary card, but not bill pay.

Switching from Redbird is presumably similar. See the RedCard thread for more information.

The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318

Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.

Training a WM cashier:
  • If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
  • If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
  • The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
  • Avoid saying gift card. Always refer to your card as a debit card.

Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.

DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.

TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.

HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.

Using Serve
For online bill pay
  • You can pay the credit card that you used to buy VRs/GCs
  • Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
  • Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement

For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===

People with an apartment address can find helpful information quoted in post #7
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Old Dec 28, 15, 6:37 pm
  #3436  
 
Join Date: Oct 2015
Posts: 136
Originally Posted by Hemera View Post
I finally decided to migrate from REDcard to Serve. What is the most painless migration?
- Can I just close REDcard by email?
- How many days should I wait before I open Serve?
- Can I use the same email address and telephone if I wait long enough?

I am not in a hurry and would rather avoid hassle. Thanks!
I could type it all out but here's the how..

http://milestomemories.boardingarea....bird-to-serve/
tbradnc is offline  
Old Dec 28, 15, 6:43 pm
  #3437  
 
Join Date: Mar 2015
Location: IAD/DCA
Posts: 62
Originally Posted by tbradnc View Post
I could type it all out but here's the how..

http://milestomemories.boardingarea....bird-to-serve/
merci beaucoup
Hemera is offline  
Old Dec 28, 15, 9:17 pm
  #3438  
 
Join Date: Jan 2013
Location: NYC
Posts: 415
Wow, I didn't even have to finish typing "switch Redbird to serve" in Google before it popped up and I could search. Then literally the whole first page of results were guides on how to switch. MS is so easy nowadays, even a caveman can do it!
mittenfingerz is offline  
Old Dec 29, 15, 10:19 am
  #3439  
 
Join Date: Jun 2015
Posts: 642
Can somebody please let me know if i can use Fidelity rewards amex credit card to load serve online and get 2% rewards on the Fidelity side for it?
Stivelio is offline  
Old Dec 29, 15, 10:36 am
  #3440  
 
Join Date: Jun 2014
Location: ORF
Programs: SPG, SWR
Posts: 50
Originally Posted by Stivelio View Post
Can somebody please let me know if i can use Fidelity rewards amex credit card to load serve online and get 2% rewards on the Fidelity side for it?
Yes, but only until January 4th http://www.flyertalk.com/forum/credi...nuary-4-a.html
JuneBug30 is offline  
Old Dec 29, 15, 10:40 am
  #3441  
 
Join Date: Nov 2011
Posts: 1,942
Originally Posted by JuneBug30 View Post
Well, hopefully a little bit longer as I assume they won't close/convert everyone's account that day.
silver6054 is offline  
Old Dec 29, 15, 11:38 am
  #3442  
 
Join Date: Jun 2015
Posts: 642
Originally Posted by silver6054 View Post
Well, hopefully a little bit longer as I assume they won't close/convert everyone's account that day.
I have this card for a few months now and didn't realize that I could have scores free 2% points. So dumb of me !
Stivelio is offline  
Old Dec 29, 15, 12:56 pm
  #3443  
 
Join Date: Mar 2015
Programs: UA, SW, US, DL
Posts: 109
I've used my Penfed Travel AMEX to load regular Serve for 2 months now. However I still don't see reward points. Couldn't find evidence of this elsewhere, so just wanted to throw it out there FYI.
slbnoob is offline  
Old Dec 29, 15, 1:29 pm
  #3444  
 
Join Date: Sep 2005
Programs: Northwest, United
Posts: 2,910
Originally Posted by slbnoob View Post
I've used my Penfed Travel AMEX to load regular Serve for 2 months now. However I still don't see reward points. Couldn't find evidence of this elsewhere, so just wanted to throw it out there FYI.
Not familiar with Penfed - do they have their own points currency, or does this card earn Amex points?

FWIW I've been getting points on my non-Amex branded "Amex" card.
nwflyboy is offline  
Old Dec 29, 15, 7:16 pm
  #3445  
 
Join Date: Jun 2014
Location: TPA
Programs: AA Gold; Hilton Gold; Marriott Gold; IHG Gold
Posts: 2,487
Originally Posted by nwflyboy View Post
Not familiar with Penfed - do they have their own points currency, or does this card earn Amex points?

FWIW I've been getting points on my non-Amex branded "Amex" card.
I have the PenFed Visa for points on gas and groceries, and the PenFed Amex for travel. Both earn (separate) points of their own flavor, which you can redeem at around .82 to .85 cents per point in gift cards, travel, etc. They get very little use these days, as I can do better with other cards.

Still trying to decide whether to take the plunge and get Serve, so I can't speak to how that would work.
SpammersAreScum is offline  
Old Dec 31, 15, 6:24 am
  #3446  
 
Join Date: Dec 2015
Posts: 18
Correct me if I"am wrong, but with a soft card serve account you can add a credit card that is not american express ? I think its the new serve account that you can only add american express credit cards correct ?

I have tried to add my credit card a couple times it will add then show linked but then when I try to add funds to my soft card serve account I get

" For security reasons, we're currently unable to complete your request. To fix this, please call Account Protection Services at 1-800-555-4318, available 24/7. "
And I uploaded a copy of my DL as I got a serve email requesting it right after. Then a few days later they send me an email wanting me to send them a picture of the front of my non amex CC or a picture of my CC statement which is ridiculous and I refuse to give them my personal info on my CC which is none of their business.

I even called them and they said it showed fine and should work but every time I call in they disconnect on me like on purpose.

I"am wondering if they are doing it on purpose because they dont want me to be able to add a non amex CC.

On another note they did fix my debit card funding it was limiting me to $1000 per month when soft card serve accounts are supposed to be $1500 per month. I had to go around and around with them I even had them go to the serve.com web page where it shows its supposed to be $1500 and the woman still tried to deny it saying it was only $1500 when soft card was in business then after soft card sold out it went to $1000 so I said ok then tell me what date amex mailed me notification that they were reducing my $1500 debit card load limit to $1000 then I asked to speak to a supervisor and he agreed with me and said my account showed its supposed to be $1500 debit load limit, but he said before they could fix it the problem with security alert they sent me had to be cleared.

So he transfered me and I said cant you get my CC company on the phone and resolve this issue and she said ok so she transferred me to someone for that only the idiot transferred me to amex CC dept like OMG I told her what bank my CC was and its not amex lol. Then she transferred me back and call disconnected. Like OMG are they a bunch of idiots ????
Jim Jdr is offline  
Old Dec 31, 15, 9:59 am
  #3447  
 
Join Date: Sep 2012
Posts: 4,386
What's the single transaction load limit for Serve at RiteAid? I have a $1000 VGC coming in and would like to load it all at once.
DaveInLA is offline  
Old Dec 31, 15, 11:17 am
  #3448  
 
Join Date: Apr 2015
Location: San Diego
Posts: 229
Originally Posted by DaveInLA View Post
What's the single transaction load limit for Serve at RiteAid? I have a $1000 VGC coming in and would like to load it all at once.
great data point coming!

Let us know ... I'm sure you can do a 1k load in a single trx.

BTW - I love that Rite Aid's are allowing Serve loads now; it's been a breath of fresh air, although I can't do the volumes I do, but I just spread it out now.
memphian901 is offline  
Old Dec 31, 15, 1:09 pm
  #3449  
 
Join Date: Oct 2015
Posts: 41
Originally Posted by DaveInLA View Post
What's the single transaction load limit for Serve at RiteAid? I have a $1000 VGC coming in and would like to load it all at once.
$500
Sean Hanley is offline  
Old Dec 31, 15, 1:13 pm
  #3450  
 
Join Date: Apr 2010
Location: SFO
Programs: A3 *G; HH Diamond;
Posts: 1,531
Never mind.
geclub1 is online now  

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