ChrisFlyer66

If your flexperks is an Amex, it should work. I would keep trying.

alvinroast

Without problem? Define problem please.

After submitting a copy of DL and SS card I went to use my wife's Fidelity card (AU) for funding and was asked to submit a photo of the front of the cc. After taking a picture a found that they don't accept hi-res photos so I sent them a low-res JPG (since I'd already jumped through the hoops with PDF files).

I promptly received a message saying that my account was disabled due to a breach of the TOC. I called and was told that if you look at the photo a certain way, the M in my name - James - looks kind of like an N as in Nancy so that is why AMEX rejected my account. The phrasing on the letter could only be interpreted that I was committing fraud.

Being a stubborn SOB and already in this for hours of time over a number of weeks I persisted with trying to fund my account with my credit card with my name on it. I took several more photos and eventually they overturned their decision without comment.

Is it a problem? Well, a decidedly first world problem if so, but certainly a hassle. You may need to allow extra time and effort if your name includes an M as in Mancy.

BigRedBears

Today my mom's and my dad's accounts were suspended by Serve.
I received an email pointing to Serve Agreement T&C Section 15D. Essentially, it's blah blah blah we can close your account if you don't use it as we designed it to be used, including manufactured activity.

Their cards were loaded at RiteAid and then few days later funds were transferred to my bank account.

I wonder what triggered the suspension of the account. It seems that linking a bank account with a name different than that on the card was the cause.

Since Serve account wasn't closed but only suspended, the website wouldn't allow to apply for a new Serve card. When asked to close the account, Account Protection Services agent says they can't do it and suggest to write to HQ.

Has anyone experience anything similar? Any ideas? It used to be Green version of the card. Can my parents apply for OneVIP?

Chelski

Different name on bank account from serve is no good. There are ways your parents can apply again and you can search this thread or shutdown thread. I would not use one of the methods.

Suspending = 💩

Gammachu

It's pretty clear when trying to add a bank account, they disclose the bank has to match the name of the Serve cardholder. No one to blame but yourself.

Bzzz

Need some advice here. I load the One VIP serve for the first time at Walmart with Vanilla gift/debit card. It's not the One Vanilla. I read the wiki, follow the instruction, did all the way to change payment, debit, input pin, no cashback, but then got "debit not available appr. code = 57" any idea? does it now working with other vanilla gc but One Vanilla?
PS: I have done few online load with AMX and have done sending the id pic and AMX pic to Server to clear the security check.

Mamibear

ALL vanillas are a PITA to load at WM. any of them can be loaded UP TO $49.99 per transaction if you have the time and patience.

rmunson1

Do you mean you acquired a new Serve at RiteAid and loaded it at time of purchase? Or is there some other way to 'load at RiteAid'?

Bzzz

Thanks Mamibear. since it's a PITA in Walmart, any other places will take Vanilla other than FD ? or perhaps I should use other GC/debit card. Like US bank ?

alphakenny1

RiteAid

Bzzz

RiteAid and FD will take $500 from Vanilla ?

Chelski

You should read the wiki... I've copied it below so u can find it...

Read the wiki before posting a question.
It's a literacy test that's easy to pass.

As of April 16, 2015 regular Serve cards will only accept American Express network cards for online credit card loads.
Softcard Serve accounts are apparently grandfathered in the old system and continue to work as before, being able to load Mastercard, Visa, and Discover (see below).

Serve loads count towards minimum spend on AmEx-issued cards, including SPG.

This is the Serve thread. Post questions or information concerning other topics in the appropriate threads elsewhere in this forum.

For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.

You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.

https://www.serve.com/#/add-cash

If your card doesn't say "debit" on the front, it isn't a debit card.

Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.

Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.

Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD

Regular Serve
Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
Online Debit Card Load - $200/day and $1,000/month [b]
Online Credit Card Load (AmEx only) - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $7k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Softcard Serve
Softcard has shutdown and there is no longer any way to apply for this version.
Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
Online Debit Card Load - $500/day and $1,500/month
Online Credit Card Load - $500/day and $1,500/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.

OneVip Card: (Mucho gracias, AndrewTheMan)
This card is essentially just like the regular, fee-free, "old" serve. You may reload this card up to $2,500/day; $1,000/transaction at Walmart (not impacted by Blue Bird daily limit change). Have not tested FD or anywhere else. KATE takes this no problems..
You can use this to load the FIDO AMEX up to 1k a month.

Limits for online debit card and credit card loads reset at 9 PM PST/12 AM EST

Online Credit Card Loads
Only one card can be linked at a time.

For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.

A few report no problems loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card.

When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval. One person with a Serve/Softcard account reported being sent to the main Serve number for this process.

https://www.serve.com/help/#add-money-5

Regular Serve Credit Card Loading

Regular Serve can only load from American Express network cards. In addition to those issued directly by American Express, this includes the following:
AAA Rewards AmEx
Alitalia AmEx
Bank of America Accelerated Rewards AmEx
Bank of America Asiana Airlines AmEx
Bank of Hawaii AmEx Card with MyBankoh Rewards
Bloomingdale's AmEx
Citi AAdvantage Platinum Select AmEx
Citi Dividend AmEx (not obtainable unless specifically requested)
Citi Thank You Preferred AmEx (not obtainable unless specifically requested)
Dillard's AmEx
FNBO AmEx
FNBO Graphite AmEx
FNBO Platinum AmEx
Macy's AmEx
Penfed Premium Travel Rewards AmEx
SavingStar AmEx
Travelocity AmEx
US Bank Flexperks AmEx
USAA Cash Rewards/Rewards Plus AmEx
Wells Fargo Propel World/365 AmEx

Softcard Serve Credit Card Loading

If you are fortunate enough to be grandfathered into a Softcard Serve Account, you can also load other credit cards beside American Express cards. Softcard Serve is not available to new applicants anymore so you'll need to get one of the other Serve options if you don't already have one. In general, Mastercard and American Express cards post as purchases. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.

Treated as purchase, earns cashback/points/miles:
Bank of America (FIA) (MasterCard, American Express)
Barclaycard (Mastercard, Visa)
Capital One (Mastercard, Visa)
Chase (MasterCard, Visa)
Citi (MasterCard, American Express)
Discover
Wells Fargo (American Express)

Treated as purchase, but doesn't earn points/miles:
American Express issued (Counts toward minimum spend -- see post #434) but does not earn points. Example: For the Delta Amex card, Serve counts towards min spend DL miles sign-up bonus, but that spend and subsequent trials of spend on Serve will not earn points. Don't do it, man!

Posts as a cash advance:
Bank of America (FIA) Visa (Source)
Citi Visa (Source)
PNC Visa (Source)
US Bank Visa (Source)

The Chase Ink Bold is a charge card and has no cash advance ability.

A few report being unable to add the Chase IHG MC.

Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.

Switching to Serve
Helpful instruction post, latest. Thanks raeneye.

Also see this thread: Switching from Serve to BlueBird - 31 day wait???

Switching from BB to Serve
Login to BB account, bring account balance to Zero, (By Bill Pay, Send money, etc..)
Call BB, tell them that you want to open a serve account and close your current BB account. after they check everything they will say something like: "Your account will be permanently closed after 31 days, you can reopen it within 31 day if you change your mind, and you can apply for your new Serve account now, just make sure use the exact same register info from BB."
at this point BB is closed. next morning, goto CVS and get a temporary Serve card (only with cash), load $500, ($2.95 waived, Yeah!!)
get back home, register temporary Serve online, First error: "phone number already registered, please try a different number" could be the my BB's ghost account still showing up on their system, could be my info is not match my BB's registration? i'm not really sure at this point. What I did is keep the same number but change from Cell phone to home phone. and registration went through
after the register and login, second error: "We're still processing your application. Please check your email for an update"
I have see people on the thread reported waiting for weeks for the same message, So, I pickup the phone and called them, ask them to speed up the process.
CSR, told me that my account went to "account security protection department" transfer me to them.
at account security protection department, they told me need to call back on my phone number which I registered to verify.
after the call back of verification, CSR told me that my new Serve account is active now, email address verification will be send with in 5 minutes, permanent card will be received within 7-10 days.
CSR also told me the I can load and spend on the temporary card, but not bill pay.

Switching from Redbird is presumably similar. See the RedCard thread for more information.

The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318

Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.

Training a WM cashier:
If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
Avoid saying gift card. Always refer to your card as a debit card.

Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.

DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.

TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.

HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.

Using Serve
For online bill pay
You can pay the credit card that you used to buy VRs/GCs
Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement

For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===

People with an apartment address can find helpful information quoted in post #7

Bzzz

Thanks, i did read it before I post and that is why I was surprised to hear about the 49.99 as I never see this on wiki and therefore wonder if us bank card also have the 49.99 per transaction limit or not. and if others (RA/FD) will allow 500 each transaction or not.

alphakenny1

RiteAid will take $500 vanillas.

itsj0nathan

For the serve account max load limit, is a month considered a calendar month or 30 days from account opening date?