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Serve - Another Paypal/Amazon payments (2015)

Serve - Another Paypal/Amazon payments (2015)

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Old Nov 10, 15, 11:16 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: ericdabbs
Wiki Link
The previous megathread is here.

Read the wiki before posting a question.
It's a literacy test that's easy to pass.


As of April 16, 2015 regular Serve cards will only accept American Express network cards for online credit card loads.
Softcard Serve accounts are apparently grandfathered in the old system and continue to work as before, being able to load Mastercard, Visa, and Discover (see below).


Serve loads count towards minimum spend on AmEx-issued cards, including SPG.

This is the Serve thread. Post questions or information concerning other topics in the appropriate threads elsewhere in this forum.

For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.


You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.

https://www.serve.com/#/add-cash

If your card doesn't say "debit" on the front, it isn't a debit card.


Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.

Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.

Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD

Regular Serve
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $200/day and $1,000/month [B]
  • Online Credit Card Load (AmEx only) - $200/day and $1,000/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $7k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Softcard Serve
Softcard has shutdown and there is no longer any way to apply for this version.
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $500/day and $1,500/month
  • Online Credit Card Load - $500/day and $1,500/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.

OneVip Card: (Mucho gracias, AndrewTheMan)
This card is essentially just like the regular, fee-free, "old" serve. You may reload this card up to $2,500/day; $1,000/transaction at Walmart (not impacted by Blue Bird daily limit change). Have not tested FD or anywhere else. KATE takes this no problems..
You can use this to load the FIDO AMEX up to 1k a month.

Limits for online debit card and credit card loads reset at 9 PM PST/12 AM EST

Online Credit Card Loads
Only one card can be linked at a time.

For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.

A few report no problems loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card.

When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval. One person with a Serve/Softcard account reported being sent to the main Serve number for this process.

https://www.serve.com/help/#add-money-5

Regular Serve Credit Card Loading

Regular Serve can only load from American Express network cards. In addition to those issued directly by American Express, this includes the following:
  • AAA Rewards AmEx
  • Alitalia AmEx
  • Bank of America Accelerated Rewards AmEx
  • Bank of America Asiana Airlines AmEx
  • Bank of Hawaii AmEx Card with MyBankoh Rewards
  • Bloomingdale's AmEx
  • Citi AAdvantage Platinum Select AmEx
  • Citi Dividend AmEx (not obtainable unless specifically requested)
  • Citi Thank You Preferred AmEx (not obtainable unless specifically requested)
  • Dillard's AmEx
  • FNBO AmEx
  • FNBO Graphite AmEx
  • FNBO Platinum AmEx
  • Macy's AmEx
  • Penfed Premium Travel Rewards AmEx
  • SavingStar AmEx
  • Travelocity AmEx
  • US Bank Flexperks AmEx
  • USAA Cash Rewards/Rewards Plus AmEx
  • Wells Fargo Propel World/365 AmEx

Softcard Serve Credit Card Loading

If you are fortunate enough to be grandfathered into a Softcard Serve Account, you can also load other credit cards beside American Express cards. Softcard Serve is not available to new applicants anymore so you'll need to get one of the other Serve options if you don't already have one. In general, Mastercard and American Express cards post as purchases. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.

Treated as purchase, earns cashback/points/miles:
  • Bank of America (FIA) (MasterCard, American Express)
  • Barclaycard (Mastercard, Visa)
  • Capital One (Mastercard, Visa)
  • Chase (MasterCard, Visa)
  • Citi (MasterCard, American Express)
  • Discover
  • Wells Fargo (American Express)

Treated as purchase, but doesn't earn points/miles:
  • American Express issued (Counts toward minimum spend -- see post #434) but does not earn points. Example: For the Delta Amex card, Serve counts towards min spend DL miles sign-up bonus, but that spend and subsequent trials of spend on Serve will not earn points. Don't do it, man!

Posts as a cash advance:
The Chase Ink Bold is a charge card and has no cash advance ability.

A few report being unable to add the Chase IHG MC.

Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.

Switching to Serve
Helpful instruction post, latest. Thanks raeneye.

Also see this thread: Switching from Serve to BlueBird - 31 day wait???

Switching from BB to Serve
  1. Login to BB account, bring account balance to Zero, (By Bill Pay, Send money, etc..)
  2. Call BB, tell them that you want to open a serve account and close your current BB account. after they check everything they will say something like: "Your account will be permanently closed after 31 days, you can reopen it within 31 day if you change your mind, and you can apply for your new Serve account now, just make sure use the exact same register info from BB."
  3. at this point BB is closed. next morning, goto CVS and get a temporary Serve card (only with cash), load $500, ($2.95 waived, Yeah!!)
  4. get back home, register temporary Serve online, First error: "phone number already registered, please try a different number" could be the my BB's ghost account still showing up on their system, could be my info is not match my BB's registration? i'm not really sure at this point. What I did is keep the same number but change from Cell phone to home phone. and registration went through
  5. after the register and login, second error: "We're still processing your application. Please check your email for an update"
  6. I have see people on the thread reported waiting for weeks for the same message, So, I pickup the phone and called them, ask them to speed up the process.
  7. CSR, told me that my account went to "account security protection department" transfer me to them.
  8. at account security protection department, they told me need to call back on my phone number which I registered to verify.
  9. after the call back of verification, CSR told me that my new Serve account is active now, email address verification will be send with in 5 minutes, permanent card will be received within 7-10 days.
  10. CSR also told me the I can load and spend on the temporary card, but not bill pay.

Switching from Redbird is presumably similar. See the RedCard thread for more information.

The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318

Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.

Training a WM cashier:
  • If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
  • If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
  • The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
  • Avoid saying gift card. Always refer to your card as a debit card.

Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.

DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.

TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.

HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.

Using Serve
For online bill pay
  • You can pay the credit card that you used to buy VRs/GCs
  • Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
  • Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement

For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===

People with an apartment address can find helpful information quoted in post #7
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Closed Thread

Old Dec 4, 15, 8:08 pm
  #3211  
 
Join Date: Mar 2014
Location: Florida
Posts: 246
Originally Posted by fangtl View Post
I can't pay bills over $2500 online, there's a prompt to call the 800 number. Anyone experiencing this?
I just paid a $4k+ bill on 11/23. i haven't tried to pay anything this week though.
DrForce is offline  
Old Dec 4, 15, 8:58 pm
  #3212  
 
Join Date: Jan 2014
Posts: 561
Originally Posted by mittenfingerz View Post
I don't know how your RA are in your area, but here, they made me miss the WM experience. It was so awkward at both, needed a manager both times, front line persons pushing for cash only. It might be OK for 1 or 2 cards but that doesn't cut it for me. I'll keep sludging to WM for now.

Anyone else able to do volume? Say load the max 2500 or like 5
or 10 cards from Staples?
Load one, say thank you and walk out. Easy peasy. I have zero interest of turning a store into "cash only".
Lumpylump76 is offline  
Old Dec 4, 15, 10:40 pm
  #3213  
 
Join Date: Jun 2015
Posts: 1,293
Originally Posted by fangtl View Post
I can't pay bills over $2500 online, there's a prompt to call the 800 number. Anyone experiencing this?
No issues over $4k. Have you gone over your monthly limit for billpay by chance?
Chelski is offline  
Old Dec 4, 15, 11:20 pm
  #3214  
 
Join Date: Jun 2012
Location: ATL
Programs: DL, Marriott
Posts: 728
Originally Posted by Carl View Post
Calendar month is different from your statement month. Limits are driven by the former.
Gotcha. So when I check on Serve and it tells me I've loaded $2000, it's $2000 loaded for my statement so far, right? And now that it's December, I can load up another $5000 since the limit is based on calendar and not statement date?

So theoretically, Serve could tell you you have loaded $10K on your statement since two calendar months could fall within your statement range?
pritomd is offline  
Old Dec 5, 15, 12:04 am
  #3215  
 
Join Date: Jan 2015
Posts: 1,112
Originally Posted by pritomd View Post
Gotcha. So when I check on Serve and it tells me I've loaded $2000, it's $2000 loaded for my statement so far, right? And now that it's December, I can load up another $5000 since the limit is based on calendar and not statement date?

So theoretically, Serve could tell you you have loaded $10K on your statement since two calendar months could fall within your statement range?
Yes. Completely ignore statement periods. They mean nothing in terms of loads. It's all about the calendar.
Phantom707 is offline  
Old Dec 5, 15, 11:30 am
  #3216  
 
Join Date: May 2014
Posts: 201
Anyone have any idea if it's easy to change from one type of Serve to another? A buddy just signed up for one and inadvertently signed up for a Blue rather than a VIP.
RJP3 is offline  
Old Dec 5, 15, 12:24 pm
  #3217  
 
Join Date: Feb 2012
Posts: 1,598
Originally Posted by MaxVO View Post
Found a DG store near me, with a clerk willing to try the load. However, he didn't think it was possible with the store's registers. Indeed we both looked at his menu, and none of the 9 items looked like the prepaid loads. We tried 2 options unsuccessfully, then decided to abort when another customer came to the checkout.

Has anyone succeeded in loading Serve at a DG? If so, what would be the right buttons to press for my checkout clerk?
TIA
Found this helpful comment today:
http://www.flyertalk.com/forum/25649577-post9.html
Curious now if the same procedure would work when loading from a non-vanilla GC (e.g. metabank)?
MaxVO is offline  
Old Dec 5, 15, 2:45 pm
  #3218  
 
Join Date: Mar 2015
Posts: 283
Originally Posted by RJP3 View Post
Anyone have any idea if it's easy to change from one type of Serve to another? A buddy just signed up for one and inadvertently signed up for a Blue rather than a VIP.
There's no product change process. Your friend will have to cancel the Blue and reapply for the OneVIP.
missing_link is offline  
Old Dec 5, 15, 7:47 pm
  #3219  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 15,619
After having success earlier this week loading my Serve card at Rite Aid, I tried to load a Bluebird card there using the same procedure. No luck. It generated an error message that the manager had to clear (not something I was thrilled about, but at least they didn't think I was a crook or anything). I then used the same Vanilla gift card to load my Serve with no problem.

If you have a convenient Rite Aid, and don't have convenient access to a regularly functioning WM Kate machine, this is a game changer IMO. It is just so much faster, easier and pleasant to load at Rite Aid over waiting in line at Walmart, and the ability to also load Vanillas (which tend to be a bit cheaper and easier to buy) is an added bonus.

I currently manage 2 BBs and 1 Serve (which is enough MS for me!), and I think I'll convert at least one of those BBs to Serve. Is there any reason not to?
iahphx is offline  
Old Dec 6, 15, 10:40 am
  #3220  
 
Join Date: May 2006
Location: Salt Lake City, UT
Posts: 2,776
Originally Posted by iahphx View Post
I currently manage 2 BBs and 1 Serve (which is enough MS for me!), and I think I'll convert at least one of those BBs to Serve. Is there any reason not to?
Serve comes with a monthly fee waive-able by DD or $500 monthly loads.
michael_v is offline  
Old Dec 6, 15, 11:35 am
  #3221  
 
Join Date: Sep 2012
Posts: 4,337
Originally Posted by iahphx View Post
I currently manage 2 BBs and 1 Serve (which is enough MS for me!), and I think I'll convert at least one of those BBs to Serve. Is there any reason not to?
Any reason not to concert both BB to Serve? I don't think the $1 fee is a true deterrent.

In any case, I thought I read somewhere that BB can be loaded at RA as well. But I agree this is a game changer.
DaveInLA is offline  
Old Dec 6, 15, 11:47 am
  #3222  
 
Join Date: Feb 2014
Posts: 185
I unlinked my old Barclay Arrival from my Softserve account, and now when I try to add another account it says it can only be a 15-digit Amex card?

Anyone have input here?
cashcow is offline  
Old Dec 6, 15, 11:48 am
  #3223  
 
Join Date: Feb 2014
Posts: 185
And on my wife's account, when I try to add a different Arrival card, all I get is "We're sorry, something went wrong! Please try again."
cashcow is offline  
Old Dec 6, 15, 1:08 pm
  #3224  
 
Join Date: Jul 2014
Posts: 3,665
Originally Posted by cashcow View Post
I unlinked my old Barclay Arrival from my Softserve account, and now when I try to add another account it says it can only be a 15-digit Amex card?

Anyone have input here?
Originally Posted by cashcow View Post
And on my wife's account, when I try to add a different Arrival card, all I get is "We're sorry, something went wrong! Please try again."
I just tried it now and switched to DiscIT card and then back to Citidcb and it went through w/o issues.

Try again later or switch browsers to see if that'll fix the issue.
Mamibear is offline  
Old Dec 6, 15, 2:29 pm
  #3225  
 
Join Date: Jan 2014
Posts: 128
Anyone have luck loading at a RA in Los Angeles? If so, which type of serve/bb did you use? If anyone loaded within 15 minute drive of LA, I'd like to know too.
buruch is offline  

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