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Serve - Another Paypal/Amazon payments (2015)

Serve - Another Paypal/Amazon payments (2015)

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Old Nov 10, 15, 11:16 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: ericdabbs
Wiki Link
The previous megathread is here.

Read the wiki before posting a question.
It's a literacy test that's easy to pass.


As of April 16, 2015 regular Serve cards will only accept American Express network cards for online credit card loads.
Softcard Serve accounts are apparently grandfathered in the old system and continue to work as before, being able to load Mastercard, Visa, and Discover (see below).


Serve loads count towards minimum spend on AmEx-issued cards, including SPG.

This is the Serve thread. Post questions or information concerning other topics in the appropriate threads elsewhere in this forum.

For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.


You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.

https://www.serve.com/#/add-cash

If your card doesn't say "debit" on the front, it isn't a debit card.


Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.

Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.

Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD

Regular Serve
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $200/day and $1,000/month [B]
  • Online Credit Card Load (AmEx only) - $200/day and $1,000/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $7k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Softcard Serve
Softcard has shutdown and there is no longer any way to apply for this version.
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $500/day and $1,500/month
  • Online Credit Card Load - $500/day and $1,500/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.

OneVip Card: (Mucho gracias, AndrewTheMan)
This card is essentially just like the regular, fee-free, "old" serve. You may reload this card up to $2,500/day; $1,000/transaction at Walmart (not impacted by Blue Bird daily limit change). Have not tested FD or anywhere else. KATE takes this no problems..
You can use this to load the FIDO AMEX up to 1k a month.

Limits for online debit card and credit card loads reset at 9 PM PST/12 AM EST

Online Credit Card Loads
Only one card can be linked at a time.

For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.

A few report no problems loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card.

When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval. One person with a Serve/Softcard account reported being sent to the main Serve number for this process.

https://www.serve.com/help/#add-money-5

Regular Serve Credit Card Loading

Regular Serve can only load from American Express network cards. In addition to those issued directly by American Express, this includes the following:
  • AAA Rewards AmEx
  • Alitalia AmEx
  • Bank of America Accelerated Rewards AmEx
  • Bank of America Asiana Airlines AmEx
  • Bank of Hawaii AmEx Card with MyBankoh Rewards
  • Bloomingdale's AmEx
  • Citi AAdvantage Platinum Select AmEx
  • Citi Dividend AmEx (not obtainable unless specifically requested)
  • Citi Thank You Preferred AmEx (not obtainable unless specifically requested)
  • Dillard's AmEx
  • FNBO AmEx
  • FNBO Graphite AmEx
  • FNBO Platinum AmEx
  • Macy's AmEx
  • Penfed Premium Travel Rewards AmEx
  • SavingStar AmEx
  • Travelocity AmEx
  • US Bank Flexperks AmEx
  • USAA Cash Rewards/Rewards Plus AmEx
  • Wells Fargo Propel World/365 AmEx

Softcard Serve Credit Card Loading

If you are fortunate enough to be grandfathered into a Softcard Serve Account, you can also load other credit cards beside American Express cards. Softcard Serve is not available to new applicants anymore so you'll need to get one of the other Serve options if you don't already have one. In general, Mastercard and American Express cards post as purchases. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.

Treated as purchase, earns cashback/points/miles:
  • Bank of America (FIA) (MasterCard, American Express)
  • Barclaycard (Mastercard, Visa)
  • Capital One (Mastercard, Visa)
  • Chase (MasterCard, Visa)
  • Citi (MasterCard, American Express)
  • Discover
  • Wells Fargo (American Express)

Treated as purchase, but doesn't earn points/miles:
  • American Express issued (Counts toward minimum spend -- see post #434) but does not earn points. Example: For the Delta Amex card, Serve counts towards min spend DL miles sign-up bonus, but that spend and subsequent trials of spend on Serve will not earn points. Don't do it, man!

Posts as a cash advance:
The Chase Ink Bold is a charge card and has no cash advance ability.

A few report being unable to add the Chase IHG MC.

Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.

Switching to Serve
Helpful instruction post, latest. Thanks raeneye.

Also see this thread: Switching from Serve to BlueBird - 31 day wait???

Switching from BB to Serve
  1. Login to BB account, bring account balance to Zero, (By Bill Pay, Send money, etc..)
  2. Call BB, tell them that you want to open a serve account and close your current BB account. after they check everything they will say something like: "Your account will be permanently closed after 31 days, you can reopen it within 31 day if you change your mind, and you can apply for your new Serve account now, just make sure use the exact same register info from BB."
  3. at this point BB is closed. next morning, goto CVS and get a temporary Serve card (only with cash), load $500, ($2.95 waived, Yeah!!)
  4. get back home, register temporary Serve online, First error: "phone number already registered, please try a different number" could be the my BB's ghost account still showing up on their system, could be my info is not match my BB's registration? i'm not really sure at this point. What I did is keep the same number but change from Cell phone to home phone. and registration went through
  5. after the register and login, second error: "We're still processing your application. Please check your email for an update"
  6. I have see people on the thread reported waiting for weeks for the same message, So, I pickup the phone and called them, ask them to speed up the process.
  7. CSR, told me that my account went to "account security protection department" transfer me to them.
  8. at account security protection department, they told me need to call back on my phone number which I registered to verify.
  9. after the call back of verification, CSR told me that my new Serve account is active now, email address verification will be send with in 5 minutes, permanent card will be received within 7-10 days.
  10. CSR also told me the I can load and spend on the temporary card, but not bill pay.

Switching from Redbird is presumably similar. See the RedCard thread for more information.

The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318

Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.

Training a WM cashier:
  • If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
  • If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
  • The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
  • Avoid saying gift card. Always refer to your card as a debit card.

Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.

DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.

TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.

HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.

Using Serve
For online bill pay
  • You can pay the credit card that you used to buy VRs/GCs
  • Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
  • Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement

For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===

People with an apartment address can find helpful information quoted in post #7
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Old Oct 21, 15, 12:58 pm
  #2536  
 
Join Date: Mar 2009
Posts: 1,146
I went to load my new OneVIP Serve card at WM. I have an "old" blue Serve too so am familiar with the process. When I loaded, I to do $1500 (with three $500 debit cards) and when the cashier put in the amount, the register told her only $1000 can be done at a time.

Doing $1000 first then $500 worked (so it was $1000/transaction not per day or something) and the CSR was more than helpful and she definetly knew what she was doing.

Is the per transaction limit lower on OneVIPs than Blues?
danpeake is offline  
Old Oct 21, 15, 1:20 pm
  #2537  
 
Join Date: Jun 2015
Posts: 8
I have a $500 visa gift card and 2 x $200 MC gift card and all from US BANK. Tried loading these last week via KATE at Walmart and got the message "DEBIT NOT AVAILABLE". I verified all 3 cards and the balance is there on each one. I tried again yesterday and got the same error message. I have been using the $500 visa card to pay for some other purchases.

Today I tried to do another load on a different visa card and got the error message 'DEBIT NOT APPROVED" on both mine and my DH BB cards. Pretty positive that both BB cards have not reach the $5K/month load.

Any insight would be much appreciated. Thanks in advance
Moi Cowdie is offline  
Old Oct 21, 15, 1:54 pm
  #2538  
 
Join Date: Oct 2012
Location: BOS, PVD
Programs: SPG Gold, Hyatt Pt, CBP Global Entry
Posts: 94
Originally Posted by danpeake View Post
I went to load my new OneVIP Serve card at WM. I have an "old" blue Serve too so am familiar with the process. When I loaded, I to do $1500 (with three $500 debit cards) and when the cashier put in the amount, the register told her only $1000 can be done at a time.

Doing $1000 first then $500 worked (so it was $1000/transaction not per day or something) and the CSR was more than helpful and she definetly knew what she was doing.

Is the per transaction limit lower on OneVIPs than Blues?
No. same as serve or BB. 1k/transaction, 2.5k/day
ngoc92 is offline  
Old Oct 21, 15, 1:57 pm
  #2539  
 
Join Date: Sep 2005
Location: Denver
Posts: 488
Originally Posted by GunneRy View Post
Hm. I seems to have hit a bit of a wall with it for some reason; going to try again with my new credit cards next month.

I would hate to only get to use Am Ex cards on Serve.
I switched from my Chase Ink to my new Citi Prestige MC a couple of weeks ago. Successfully added funds twice so far since the switch. no issues.
Cohall is offline  
Old Oct 21, 15, 2:13 pm
  #2540  
 
Join Date: Sep 2012
Posts: 4,337
Originally Posted by Cohall View Post
I switched from my Chase Ink to my new Citi Prestige MC a couple of weeks ago. Successfully added funds twice so far since the switch. no issues.
I thought only AMEX cards could load onto Serve?
DaveInLA is offline  
Old Oct 21, 15, 2:23 pm
  #2541  
 
Join Date: Oct 2014
Posts: 53
Originally Posted by DaveInLA View Post
I thought only AMEX cards could load onto Serve?
It has to be a soft serve.
heydude is offline  
Old Oct 21, 15, 3:10 pm
  #2542  
 
Join Date: Oct 2014
Posts: 21
I noticed today that all the $500 VGC at my local WM are now issued by greendot instead of the sunnies. Does Kate take those for serve load? Thanks!
bamacbat is offline  
Old Oct 21, 15, 4:40 pm
  #2543  
 
Join Date: Apr 2011
Posts: 81
I been using serve for awhile now by load from credit card to serve then pay bill to other credit cards with no problem at all.

Now i want to link my bank account and transfer out from serve after i loaded with credit card. Is it safe to do? because i dont want them to close my account.

Thanks in advance
stark4 is offline  
Old Oct 21, 15, 6:36 pm
  #2544  
 
Join Date: Apr 2015
Location: San Diego
Posts: 229
Loaded my One VIP Serve today at WM. Worked like a charm. Also did a $200 CC load online. Awesome.
memphian901 is offline  
Old Oct 21, 15, 7:09 pm
  #2545  
 
Join Date: Sep 2012
Posts: 4,337
Originally Posted by memphian901 View Post
Loaded my One VIP Serve today at WM. Worked like a charm. Also did a $200 CC load online. Awesome.
I assume you loaded an AMEX? Is there any benefit to credit card loads to Serve OneVIP other than to hit spending requirements?
DaveInLA is offline  
Old Oct 21, 15, 9:27 pm
  #2546  
 
Join Date: Apr 2015
Location: San Diego
Posts: 229
Originally Posted by DaveInLA View Post
I assume you loaded an AMEX? Is there any benefit to credit card loads to Serve OneVIP other than to hit spending requirements?
It was indeed an AmEx.

I actually am way passed my minimum spend for my SPG card and although I know it doesnt earn points, if I hit $30k in spend for the calendar year, I'll get SPG Gold status. So there os that.
memphian901 is offline  
Old Oct 21, 15, 10:37 pm
  #2547  
 
Join Date: Jan 2015
Posts: 1,112
Originally Posted by DaveInLA View Post
I assume you loaded an AMEX? Is there any benefit to credit card loads to Serve OneVIP other than to hit spending requirements?
Third-party Amex cards still earn points. A common example is the Fidelity Amex for $20 in cash back each month.

Originally Posted by memphian901 View Post
It was indeed an AmEx.

I actually am way passed my minimum spend for my SPG card and although I know it doesnt earn points, if I hit $30k in spend for the calendar year, I'll get SPG Gold status. So there os that.
At least in this thread, there haven't been any confirmations about whether Serve counts for those kinds of minimums. The ones that have been asked about are the Delta medallion qualifying miles and the Blue Cash $6500 minimum to get 5% back.

Please let us know if you have data either way.
Phantom707 is offline  
Old Oct 22, 15, 12:27 am
  #2548  
 
Join Date: Sep 2012
Posts: 4,337
Originally Posted by Phantom707 View Post
...and the Blue Cash $6500 minimum to get 5% back.
I forgot about that one!

I missed the answer-- do Serve loads count toward that $6500?
DaveInLA is offline  
Old Oct 22, 15, 12:55 am
  #2549  
 
Join Date: Jan 2015
Posts: 1,112
Originally Posted by DaveInLA View Post
I forgot about that one!

I missed the answer-- do Serve loads count toward that $6500?
I had said in my original message I didn't know. I looked back at the OBC thread and saw these comments.

http://www.flyertalk.com/forum/manuf...l#post24565952

http://www.flyertalk.com/forum/manuf...l#post25543359

So apparently no.
Phantom707 is offline  
Old Oct 22, 15, 3:36 am
  #2550  
Suspended
 
Join Date: Dec 2014
Posts: 8,460
Originally Posted by Moi Cowdie View Post
I have a $500 visa gift card and 2 x $200 MC gift card and all from US BANK. Tried loading these last week via KATE at Walmart and got the message "DEBIT NOT AVAILABLE". I verified all 3 cards and the balance is there on each one. I tried again yesterday and got the same error message. I have been using the $500 visa card to pay for some other purchases.

Today I tried to do another load on a different visa card and got the error message 'DEBIT NOT APPROVED" on both mine and my DH BB cards. Pretty positive that both BB cards have not reach the $5K/month load.

Any insight would be much appreciated. Thanks in advance
Interested in answer too.
TMM1982 is offline  

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