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Serve - Another Paypal/Amazon payments (2015)

Serve - Another Paypal/Amazon payments (2015)

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Old Nov 10, 15, 11:16 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: ericdabbs
Wiki Link
The previous megathread is here.

Read the wiki before posting a question.
It's a literacy test that's easy to pass.


As of April 16, 2015 regular Serve cards will only accept American Express network cards for online credit card loads.
Softcard Serve accounts are apparently grandfathered in the old system and continue to work as before, being able to load Mastercard, Visa, and Discover (see below).


Serve loads count towards minimum spend on AmEx-issued cards, including SPG.

This is the Serve thread. Post questions or information concerning other topics in the appropriate threads elsewhere in this forum.

For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.


You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.

https://www.serve.com/#/add-cash

If your card doesn't say "debit" on the front, it isn't a debit card.


Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.

Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.

Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD

Regular Serve
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $200/day and $1,000/month [B]
  • Online Credit Card Load (AmEx only) - $200/day and $1,000/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $7k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Softcard Serve
Softcard has shutdown and there is no longer any way to apply for this version.
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $500/day and $1,500/month
  • Online Credit Card Load - $500/day and $1,500/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.

OneVip Card: (Mucho gracias, AndrewTheMan)
This card is essentially just like the regular, fee-free, "old" serve. You may reload this card up to $2,500/day; $1,000/transaction at Walmart (not impacted by Blue Bird daily limit change). Have not tested FD or anywhere else. KATE takes this no problems..
You can use this to load the FIDO AMEX up to 1k a month.

Limits for online debit card and credit card loads reset at 9 PM PST/12 AM EST

Online Credit Card Loads
Only one card can be linked at a time.

For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.

A few report no problems loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card.

When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval. One person with a Serve/Softcard account reported being sent to the main Serve number for this process.

https://www.serve.com/help/#add-money-5

Regular Serve Credit Card Loading

Regular Serve can only load from American Express network cards. In addition to those issued directly by American Express, this includes the following:
  • AAA Rewards AmEx
  • Alitalia AmEx
  • Bank of America Accelerated Rewards AmEx
  • Bank of America Asiana Airlines AmEx
  • Bank of Hawaii AmEx Card with MyBankoh Rewards
  • Bloomingdale's AmEx
  • Citi AAdvantage Platinum Select AmEx
  • Citi Dividend AmEx (not obtainable unless specifically requested)
  • Citi Thank You Preferred AmEx (not obtainable unless specifically requested)
  • Dillard's AmEx
  • FNBO AmEx
  • FNBO Graphite AmEx
  • FNBO Platinum AmEx
  • Macy's AmEx
  • Penfed Premium Travel Rewards AmEx
  • SavingStar AmEx
  • Travelocity AmEx
  • US Bank Flexperks AmEx
  • USAA Cash Rewards/Rewards Plus AmEx
  • Wells Fargo Propel World/365 AmEx

Softcard Serve Credit Card Loading

If you are fortunate enough to be grandfathered into a Softcard Serve Account, you can also load other credit cards beside American Express cards. Softcard Serve is not available to new applicants anymore so you'll need to get one of the other Serve options if you don't already have one. In general, Mastercard and American Express cards post as purchases. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.

Treated as purchase, earns cashback/points/miles:
  • Bank of America (FIA) (MasterCard, American Express)
  • Barclaycard (Mastercard, Visa)
  • Capital One (Mastercard, Visa)
  • Chase (MasterCard, Visa)
  • Citi (MasterCard, American Express)
  • Discover
  • Wells Fargo (American Express)

Treated as purchase, but doesn't earn points/miles:
  • American Express issued (Counts toward minimum spend -- see post #434) but does not earn points. Example: For the Delta Amex card, Serve counts towards min spend DL miles sign-up bonus, but that spend and subsequent trials of spend on Serve will not earn points. Don't do it, man!

Posts as a cash advance:
The Chase Ink Bold is a charge card and has no cash advance ability.

A few report being unable to add the Chase IHG MC.

Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.

Switching to Serve
Helpful instruction post, latest. Thanks raeneye.

Also see this thread: Switching from Serve to BlueBird - 31 day wait???

Switching from BB to Serve
  1. Login to BB account, bring account balance to Zero, (By Bill Pay, Send money, etc..)
  2. Call BB, tell them that you want to open a serve account and close your current BB account. after they check everything they will say something like: "Your account will be permanently closed after 31 days, you can reopen it within 31 day if you change your mind, and you can apply for your new Serve account now, just make sure use the exact same register info from BB."
  3. at this point BB is closed. next morning, goto CVS and get a temporary Serve card (only with cash), load $500, ($2.95 waived, Yeah!!)
  4. get back home, register temporary Serve online, First error: "phone number already registered, please try a different number" could be the my BB's ghost account still showing up on their system, could be my info is not match my BB's registration? i'm not really sure at this point. What I did is keep the same number but change from Cell phone to home phone. and registration went through
  5. after the register and login, second error: "We're still processing your application. Please check your email for an update"
  6. I have see people on the thread reported waiting for weeks for the same message, So, I pickup the phone and called them, ask them to speed up the process.
  7. CSR, told me that my account went to "account security protection department" transfer me to them.
  8. at account security protection department, they told me need to call back on my phone number which I registered to verify.
  9. after the call back of verification, CSR told me that my new Serve account is active now, email address verification will be send with in 5 minutes, permanent card will be received within 7-10 days.
  10. CSR also told me the I can load and spend on the temporary card, but not bill pay.

Switching from Redbird is presumably similar. See the RedCard thread for more information.

The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318

Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.

Training a WM cashier:
  • If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
  • If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
  • The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
  • Avoid saying gift card. Always refer to your card as a debit card.

Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.

DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.

TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.

HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.

Using Serve
For online bill pay
  • You can pay the credit card that you used to buy VRs/GCs
  • Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
  • Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement

For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===

People with an apartment address can find helpful information quoted in post #7
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Closed Thread

Old Oct 18, 15, 6:26 am
  #2476  
 
Join Date: Jun 2015
Posts: 333
Originally Posted by HotPie View Post
I canceled my redbird and signed up for a one vip a couple days ago. Today I got an email saying my one vip card had shipped and another email that said thank you for activating your new card. Is that normal? Should I call them?
Like you I got the same two emails within minutes of each other. That is odd because nothing really has been activated. Usually, the second email after "shipped" is the "request for activation when the card is received". At least, that was the sequence of emails from my SO with the third email being the activation after actually activating the card. But I don't think it is something to be worried about.
Flyby01 is offline  
Old Oct 18, 15, 7:49 am
  #2477  
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Join Date: Jan 2015
Posts: 74
Originally Posted by MaxVO View Post
When you try to link a CC to your Serve account now, the system will only accept AmEx cards. Wiki obviously needs to be cleaned up from the outdated material.
That is because you don't have soft serve account. Because of the constant turnover of MS players not many will even know what that is without researching it. The good thing is newcomers can't ruin it for those of us who stuck with soft serve and didn't fall for the redbird trap.

Here is my 2 cents...find an avenue that you feel comfortable with in accruing points/miles and don't chase the next best thing. Stick with what you know works. Always be prepared to have a back up plan in case your primary tactic is shut down. Most of all, don't believe everything you read here!
benosufan is offline  
Old Oct 18, 15, 10:44 am
  #2478  
 
Join Date: Jun 2015
Posts: 13
I have a fid Amex linked to my account that I've been using for a while. I tried to add an AU of that card to my SO's serve account and I'm getting an error. Does the system block adding a new card if it's already in use on another account?

Last edited by PutANameToIt; Oct 18, 15 at 10:44 am Reason: Mistype
PutANameToIt is offline  
Old Oct 18, 15, 12:39 pm
  #2479  
 
Join Date: Oct 2014
Location: LAC
Programs: Regal Crown Club
Posts: 488
Originally Posted by PutANameToIt View Post
I have a fid Amex linked to my account that I've been using for a while. I tried to add an AU of that card to my SO's serve account and I'm getting an error. Does the system block adding a new card if it's already in use on another account?
Doesn't the Fido AU card have the same cc#? Scroll up a few pages I think this very question has been answered a few times already...
Julian Brennan is offline  
Old Oct 18, 15, 1:59 pm
  #2480  
 
Join Date: Jan 2015
Posts: 55
Originally Posted by benosufan View Post
The good thing is newcomers can't ruin it for those of us who stuck with soft serve and didn't fall for the redbird trap.
I wouldn't call redbird a trap. $5,000 per month (per card) of fee-free credit card loading was great. Sure, I'm missing my softserve right now, but mathematically I'll still be ahead for a while. In hindsight, obviously should've kept 1 softserve around, but didn't think non-Amex cards would keep on working. Live and learn - I now have 1 Redbird in the sock drawer just in case.
MrDioji is offline  
Old Oct 18, 15, 4:33 pm
  #2481  
 
Join Date: Jan 2015
Posts: 1,112
Originally Posted by PutANameToIt View Post
I have a fid Amex linked to my account that I've been using for a while. I tried to add an AU of that card to my SO's serve account and I'm getting an error. Does the system block adding a new card if it's already in use on another account?
The system does block it if the same card number is already in use. The solution is to unlink it from the first account before adding it to the second. Repeat each month.
Phantom707 is offline  
Old Oct 18, 15, 4:52 pm
  #2482  
 
Join Date: Feb 2012
Posts: 1,599
Originally Posted by benosufan View Post
That is because you don't have soft serve account. Because of the constant turnover of MS players not many will even know what that is without researching it. The good thing is newcomers can't ruin it for those of us who stuck with soft serve and didn't fall for the redbird trap.

Here is my 2 cents...find an avenue that you feel comfortable with in accruing points/miles and don't chase the next best thing. Stick with what you know works. Always be prepared to have a back up plan in case your primary tactic is shut down. Most of all, don't believe everything you read here!
Isn't wiki intended primarily for the newcomers? Grandfathered Soft-Serve users already know how their product works, and it's no longer available to anyone else.
MaxVO is offline  
Old Oct 18, 15, 7:12 pm
  #2483  
 
Join Date: Jun 2012
Location: ATL
Programs: DL, Marriott
Posts: 728
FYI just closed my Redcard. Signed up for OneVIP using the same details. Worked fine, no issue about already having an account.
pritomd is offline  
Old Oct 18, 15, 7:40 pm
  #2484  
 
Join Date: Sep 2015
Posts: 285
How can I get more than one serve? I generally need to MS about 10 grand a month or so and 2 would be great. Is it possible for me to have two with my name on it that I can load etc?
Joshy119 is offline  
Old Oct 18, 15, 8:59 pm
  #2485  
 
Join Date: Jan 2015
Posts: 55
Originally Posted by Joshy119 View Post
How can I get more than one serve? I generally need to MS about 10 grand a month or so and 2 would be great. Is it possible for me to have two with my name on it that I can load etc?
You need a friend/family member/lover that will sign up for one for you. It shouldn't be a pain to load a card in another person's name in-store (YMMV), but online loads will be tricky since the credit card has to be in the Serve account owner's name.

In that vein, my dad has the same name as me, but we're obviously different people. Do people think that AMEX goes by the SS# behind the card, or just the name for online loads? They have access to whose SS# the card is in since nonsoft-serve is only for AMEX cards, but I wonder if they use that information...
MrDioji is offline  
Old Oct 18, 15, 9:11 pm
  #2486  
 
Join Date: Apr 2012
Programs: 20 million points to burn!
Posts: 1,494
Originally Posted by Joshy119 View Post
How can I get more than one serve? I generally need to MS about 10 grand a month or so and 2 would be great. Is it possible for me to have two with my name on it that I can load etc?
Yeah, just get your wife or husband, and your adult kids to sign up for one. I manage 6, soon to be 7 that way. $30K/month gives us a lot of travel options!
Preacher7 is offline  
Old Oct 18, 15, 9:15 pm
  #2487  
 
Join Date: Jan 2015
Posts: 1,112
Originally Posted by MrDioji View Post
You need a friend/family member/lover that will sign up for one for you. It shouldn't be a pain to load a card in another person's name in-store (YMMV), but online loads will be tricky since the credit card has to be in the Serve account owner's name.

In that vein, my dad has the same name as me, but we're obviously different people. Do people think that AMEX goes by the SS# behind the card, or just the name for online loads? They have access to whose SS# the card is in since nonsoft-serve is only for AMEX cards, but I wonder if they use that information...
Pretty sure it's by the name. I manage a couple of Serve accounts in my family, and two people have the same name (think along the lines of II and III). I've linked a Fidelity Amex to both at different times, and it works fine.
Phantom707 is offline  
Old Oct 19, 15, 12:44 pm
  #2488  
 
Join Date: Dec 2011
Location: Bay area, CA
Programs: SW, AS, UA, AA, Delta, Hilton, Hyatt, Club Carlson, SPG, IHG, Choice
Posts: 172
Originally Posted by Phantom707 View Post
Pretty sure it's by the name. I manage a couple of Serve accounts in my family, and two people have the same name (think along the lines of II and III). I've linked a Fidelity Amex to both at different times, and it works fine.
Serve online loading T&C says loading with credit card may be treated as CA.
Is that true?
Before I try using my SPG business, I want to make sure about it.. TIA.
Also, does fidelity amex still gives 2% back?
desikid is offline  
Old Oct 19, 15, 1:34 pm
  #2489  
 
Join Date: Apr 2003
Location: BOS .. but soon SFO
Programs: UA PLAT, TK GLD, Hilton Diamond, IC PLAT, SPG GLD, Marriott GLD
Posts: 1,528
so .. I manage many cards with Redbird and recently closed all of them.

all but one Serve app requested documents to verify ID. They've been uploaded no issues.. well, one issue, the stupid programming kept rejecting PDFs and only accepted JPGs

My only question is does this require a follow up call to get the account finalized or will it just happen on its own?
stupidzbu is offline  
Old Oct 19, 15, 2:34 pm
  #2490  
 
Join Date: Mar 2009
Posts: 1,146
Originally Posted by desikid View Post
Serve online loading T&C says loading with credit card may be treated as CA.
Is that true?
Before I try using my SPG business, I want to make sure about it.. TIA.
Also, does fidelity amex still gives 2% back?
Yes, it MAY be treated as a cash advance. In most people's experience, it does not.

You do know an AMEX issued card does not earn points, right?

Yes, Fidelity AMEX does still give 2% cash back.
danpeake is offline  

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