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Serve - Another Paypal/Amazon payments (2015)

Serve - Another Paypal/Amazon payments (2015)

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Old Nov 10, 15, 11:16 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: ericdabbs
Wiki Link
The previous megathread is here.

Read the wiki before posting a question.
It's a literacy test that's easy to pass.


As of April 16, 2015 regular Serve cards will only accept American Express network cards for online credit card loads.
Softcard Serve accounts are apparently grandfathered in the old system and continue to work as before, being able to load Mastercard, Visa, and Discover (see below).


Serve loads count towards minimum spend on AmEx-issued cards, including SPG.

This is the Serve thread. Post questions or information concerning other topics in the appropriate threads elsewhere in this forum.

For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.


You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.

https://www.serve.com/#/add-cash

If your card doesn't say "debit" on the front, it isn't a debit card.


Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.

Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.

Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD

Regular Serve
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $200/day and $1,000/month [B]
  • Online Credit Card Load (AmEx only) - $200/day and $1,000/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $7k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Softcard Serve
Softcard has shutdown and there is no longer any way to apply for this version.
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $500/day and $1,500/month
  • Online Credit Card Load - $500/day and $1,500/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.

OneVip Card: (Mucho gracias, AndrewTheMan)
This card is essentially just like the regular, fee-free, "old" serve. You may reload this card up to $2,500/day; $1,000/transaction at Walmart (not impacted by Blue Bird daily limit change). Have not tested FD or anywhere else. KATE takes this no problems..
You can use this to load the FIDO AMEX up to 1k a month.

Limits for online debit card and credit card loads reset at 9 PM PST/12 AM EST

Online Credit Card Loads
Only one card can be linked at a time.

For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.

A few report no problems loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card.

When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval. One person with a Serve/Softcard account reported being sent to the main Serve number for this process.

https://www.serve.com/help/#add-money-5

Regular Serve Credit Card Loading

Regular Serve can only load from American Express network cards. In addition to those issued directly by American Express, this includes the following:
  • AAA Rewards AmEx
  • Alitalia AmEx
  • Bank of America Accelerated Rewards AmEx
  • Bank of America Asiana Airlines AmEx
  • Bank of Hawaii AmEx Card with MyBankoh Rewards
  • Bloomingdale's AmEx
  • Citi AAdvantage Platinum Select AmEx
  • Citi Dividend AmEx (not obtainable unless specifically requested)
  • Citi Thank You Preferred AmEx (not obtainable unless specifically requested)
  • Dillard's AmEx
  • FNBO AmEx
  • FNBO Graphite AmEx
  • FNBO Platinum AmEx
  • Macy's AmEx
  • Penfed Premium Travel Rewards AmEx
  • SavingStar AmEx
  • Travelocity AmEx
  • US Bank Flexperks AmEx
  • USAA Cash Rewards/Rewards Plus AmEx
  • Wells Fargo Propel World/365 AmEx

Softcard Serve Credit Card Loading

If you are fortunate enough to be grandfathered into a Softcard Serve Account, you can also load other credit cards beside American Express cards. Softcard Serve is not available to new applicants anymore so you'll need to get one of the other Serve options if you don't already have one. In general, Mastercard and American Express cards post as purchases. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.

Treated as purchase, earns cashback/points/miles:
  • Bank of America (FIA) (MasterCard, American Express)
  • Barclaycard (Mastercard, Visa)
  • Capital One (Mastercard, Visa)
  • Chase (MasterCard, Visa)
  • Citi (MasterCard, American Express)
  • Discover
  • Wells Fargo (American Express)

Treated as purchase, but doesn't earn points/miles:
  • American Express issued (Counts toward minimum spend -- see post #434) but does not earn points. Example: For the Delta Amex card, Serve counts towards min spend DL miles sign-up bonus, but that spend and subsequent trials of spend on Serve will not earn points. Don't do it, man!

Posts as a cash advance:
The Chase Ink Bold is a charge card and has no cash advance ability.

A few report being unable to add the Chase IHG MC.

Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.

Switching to Serve
Helpful instruction post, latest. Thanks raeneye.

Also see this thread: Switching from Serve to BlueBird - 31 day wait???

Switching from BB to Serve
  1. Login to BB account, bring account balance to Zero, (By Bill Pay, Send money, etc..)
  2. Call BB, tell them that you want to open a serve account and close your current BB account. after they check everything they will say something like: "Your account will be permanently closed after 31 days, you can reopen it within 31 day if you change your mind, and you can apply for your new Serve account now, just make sure use the exact same register info from BB."
  3. at this point BB is closed. next morning, goto CVS and get a temporary Serve card (only with cash), load $500, ($2.95 waived, Yeah!!)
  4. get back home, register temporary Serve online, First error: "phone number already registered, please try a different number" could be the my BB's ghost account still showing up on their system, could be my info is not match my BB's registration? i'm not really sure at this point. What I did is keep the same number but change from Cell phone to home phone. and registration went through
  5. after the register and login, second error: "We're still processing your application. Please check your email for an update"
  6. I have see people on the thread reported waiting for weeks for the same message, So, I pickup the phone and called them, ask them to speed up the process.
  7. CSR, told me that my account went to "account security protection department" transfer me to them.
  8. at account security protection department, they told me need to call back on my phone number which I registered to verify.
  9. after the call back of verification, CSR told me that my new Serve account is active now, email address verification will be send with in 5 minutes, permanent card will be received within 7-10 days.
  10. CSR also told me the I can load and spend on the temporary card, but not bill pay.

Switching from Redbird is presumably similar. See the RedCard thread for more information.

The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318

Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.

Training a WM cashier:
  • If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
  • If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
  • The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
  • Avoid saying gift card. Always refer to your card as a debit card.

Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.

DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.

TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.

HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.

Using Serve
For online bill pay
  • You can pay the credit card that you used to buy VRs/GCs
  • Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
  • Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement

For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===

People with an apartment address can find helpful information quoted in post #7
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Closed Thread

Old Oct 16, 15, 7:38 pm
  #2446  
 
Join Date: Sep 2012
Posts: 4,337
I've read various blogs and posts emphasize the importance of using the same email and phone number when closing RB and opening Serve, but I've also read a few posters do this only to get declined because AMEX thinks their RB is still open. Someone suggested changing the phone number on RB just before closing it, then opening Serve with the right number. I did this and it worked. I guess matching phone numbers isn't important.
DaveInLA is offline  
Old Oct 16, 15, 8:05 pm
  #2447  
 
Join Date: May 2014
Location: LAX
Programs: AA, UA, DL, NSA, CIA, MIB
Posts: 399
I've made the switch from RB to Serve. The one thing I wish I had done before closing the RB was to delete the CC info I was paying with it. I've read that by deleting it before you close it makes setting it up with Serve a bunch smoother. I think once I'm ready to set up bill-pay I'll probably have to call Serve.
cajunguy is offline  
Old Oct 16, 15, 8:23 pm
  #2448  
 
Join Date: Feb 2011
Posts: 127
Just wanted to clarify before I make the switch from RB. Leading contenders are One VIP vs Bluebird?

One VIP offers online credit card loads, but only with an Amex and these do not earn points. For Amex cards issued by other banks like Fidelity Amex, you do earn. Serve is not eligible for Amex offers.

Bluebird doesn't offer online credit load but is free, works with Walmart savings catcher, and is eligible for Amex offers.

Since One VIP's online credit load is mostly useless, isn't Bluebird the better product for most people? Unless you have a non-Amex issued Amex that can earn.
wonderboy is offline  
Old Oct 16, 15, 10:33 pm
  #2449  
 
Join Date: Apr 2013
Location: Michigan
Programs: AA, UA, DL, UR, IHG platnium, AirAsia
Posts: 320
Originally Posted by wonderboy View Post
Just wanted to clarify before I make the switch from RB. Leading contenders are One VIP vs Bluebird?

One VIP offers online credit card loads, but only with an Amex and these do not earn points. For Amex cards issued by other banks like Fidelity Amex, you do earn. Serve is not eligible for Amex offers.

Bluebird doesn't offer online credit load but is free, works with Walmart savings catcher, and is eligible for Amex offers.

Since One VIP's online credit load is mostly useless, isn't Bluebird the better product for most people? Unless you have a non-Amex issued Amex that can earn.
I have an Amex WorldPoints card issued by Bank of America sitting in my safe collecting dust which earns 1.25 worldpoints per $1. Granted Worldpoints isn't the best rewards program at all, but it's the only 3rd party Amex card I have. I wonder if I'll earn points or be charged a CA on Serve?
JamieDee78 is offline  
Old Oct 16, 15, 10:50 pm
  #2450  
 
Join Date: Apr 2015
Posts: 149
Originally Posted by JamieDee78 View Post
I have an Amex WorldPoints card issued by Bank of America sitting in my safe collecting dust which earns 1.25 worldpoints per $1. Granted Worldpoints isn't the best rewards program at all, but it's the only 3rd party Amex card I have. I wonder if I'll earn points or be charged a CA on Serve?
I just signed up for Serve and am trying to settle on a credit card for the online loads. Just wondering if there was a reason you didn't apply for the Fidelity Amex since it apparently gives 2% back on the loads.
mulliganman30 is offline  
Old Oct 16, 15, 11:02 pm
  #2451  
 
Join Date: Apr 2013
Location: Michigan
Programs: AA, UA, DL, UR, IHG platnium, AirAsia
Posts: 320
Originally Posted by mulliganman30 View Post
I just signed up for Serve and am trying to settle on a credit card for the online loads. Just wondering if there was a reason you didn't apply for the Fidelity Amex since it apparently gives 2% back on the loads.
Because I've had the BOA Amex for at least a decade or so now. It would be a way of reviving use out of a card that hardly ever gets used. Yeah earning 2% back would be nice, but not worth a HP just to get 2% back on $1k a month for God knows how much longer that'll last..
JamieDee78 is offline  
Old Oct 16, 15, 11:13 pm
  #2452  
 
Join Date: Sep 2015
Posts: 285
Read through wiki more than once, perused the thread - have had the VIP serve for about 3 weeks now

I have a question:

Which amex card can I apply for that will garner points doing the monthly CC load onto serve? Even if it accrues at the equivalent of a 1.5% clip that would be an easy $15 a month/$180 a year

The wiki regarding points for for loading seems to have data relevant to softserve which hasn't accepted new applicants for a while now

While at it - any possible debit card that I could apply for that would garner some type of benefit to load unto Serve? I suppose I could go paypal route but hope to avoid that

Thanks
Joshy119 is offline  
Old Oct 16, 15, 11:18 pm
  #2453  
 
Join Date: May 2011
Location: Bay Area, CA
Programs: SPG, Hyatt Diamond Member, Club Calrson Silver, AA, Hilton Gold, BA
Posts: 457
so its been a few hours since I closed my redbird online and I still cant sign up for serve yet because I "still have an account opened with target redcard." SIgh I even have the Email from target saying my redcard is officially closed. Did some of you have to wait longer than the "one minute" to sign up for serve or bluebird? I am using same information for everything.

Thanks!
livestrongforever is offline  
Old Oct 16, 15, 11:23 pm
  #2454  
 
Join Date: Apr 2015
Posts: 149
Originally Posted by Joshy119 View Post
Read through wiki more than once, perused the thread - have had the VIP serve for about 3 weeks now

I have a question:

Which amex card can I apply for that will garner points doing the monthly CC load onto serve? Even if it accrues at the equivalent of a 1.5% clip that would be an easy $15 a month/$180 a year

The wiki regarding points for for loading seems to have data relevant to softserve which hasn't accepted new applicants for a while now

While at it - any possible debit card that I could apply for that would garner some type of benefit to load unto Serve? I suppose I could go paypal route but hope to avoid that


Thanks
I am interested in the CC load question into serve as well.
mulliganman30 is offline  
Old Oct 16, 15, 11:25 pm
  #2455  
 
Join Date: Apr 2015
Posts: 149
Originally Posted by livestrongforever View Post
so its been a few hours since I closed my redbird online and I still cant sign up for serve yet because I "still have an account opened with target redcard." SIgh I even have the Email from target saying my redcard is officially closed. Did some of you have to wait longer than the "one minute" to sign up for serve or bluebird? I am using same information for everything.

Thanks!
I followed the steps outlined here this evening and had no issue: http://www.doctorofcredit.com/death-...-do-checklist/
mulliganman30 is offline  
Old Oct 16, 15, 11:26 pm
  #2456  
 
Join Date: Apr 2015
Posts: 149
Originally Posted by JamieDee78 View Post
Because I've had the BOA Amex for at least a decade or so now. It would be a way of reviving use out of a card that hardly ever gets used. Yeah earning 2% back would be nice, but not worth a HP just to get 2% back on $1k a month for God knows how much longer that'll last..
So what do you suggest for someone to use who is new to Serve for the online loads? The only "secondary" Amex card I currently have is the Wells Fargo Propel World card and may not keep it once I've drained the rewards and the annual fee comes due
mulliganman30 is offline  
Old Oct 17, 15, 6:30 am
  #2457  
 
Join Date: Oct 2014
Location: Salt Lake City, UT
Programs: AAdvantage Platinum, DL Diamond 1MM, Hyatt Platinum, SPG Gold, Hilton Diamond, AMEX 2015 Centurion
Posts: 323
Originally Posted by Joshy119 View Post
Read through wiki more than once, perused the thread - have had the VIP serve for about 3 weeks now

I have a question:

Which amex card can I apply for that will garner points doing the monthly CC load onto serve? Even if it accrues at the equivalent of a 1.5% clip that would be an easy $15 a month/$180 a year

The wiki regarding points for for loading seems to have data relevant to softserve which hasn't accepted new applicants for a while now

While at it - any possible debit card that I could apply for that would garner some type of benefit to load unto Serve? I suppose I could go paypal route but hope to avoid that

Thanks

Unless you have SoftServe (no longer offered anymore), you will not be able to add Visa or MC to your account...ONLY AMEX. Keep in mind (and this is in the WIKI), you WILL NOT earn points for AMEX issued cards (i.e. SPG, EDP, etc.) however, the online loads may still count for minimum spend bonus. You can, however, add an AMEX co-branded card such as Fidelity, and earn 2% CB on your online loads. You will only earn points/CB on co-branded AMEX cards. IMO (and may others as well), if you are wanting to apply for a card with the sole purpose of using it for Serve loads, Amex fidelity is probably your best bet. You do need to have a Fido account (i.e. Cash management, investment, etc...) but that is easy and free to do.
RickyBobby is offline  
Old Oct 17, 15, 7:51 am
  #2458  
 
Join Date: Sep 2015
Posts: 285
Thanks Rickybobby!

-I'd hate to base it solely on ability to load with points as given the labile nature of these things I can see Serve being altered in some form or fashion at some point in the future, my luck it would be the moment I clicked submit on the application

I'd probably look for a co-branded card that has an attractive enough sign on bonus/other features. I only have one amex and probably have room for one more on the next hard pull round

I live a minute drive away from a Family Dollar that opens at 8am right about as I am driving by, seemingly run by sleepy twenty year olds who could gaf. Even if they did gaf the swipe is pretty well obscured behind some kind of cardboard display anyhow

I suppose if I got my wife a serve and managed that any potential credit card load would be that much more profitable (Hopefully I could use the same credit card to load multiple serves, haven't seen a data point either way)
Joshy119 is offline  
Old Oct 17, 15, 7:52 am
  #2459  
 
Join Date: Feb 2013
Location: CMH
Programs: Southwest A-List, Alaska MVP, Hyatt Whatever, IHG Platinum, Hilton Gold
Posts: 2,011
Wells Fargo Propel World AMEX -> $175 annual fee - $100 airline credit/year - $120 cash back in Serve loads = $45 profit/year.
nineworldseries is offline  
Old Oct 17, 15, 7:55 am
  #2460  
 
Join Date: Sep 2015
Posts: 285
thanks, nine
Joshy119 is offline  

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