Online arrival + loads to serve are working.

Loaded $500 on Amex Hilton using Softcard account, pending as "Business Services - Internet Services"

I loaded $200 today with my Fidelity Amex. The charge hasn't cleared on the Fidelity yet but my cash advance limit is only $10, so it shouldn't have gone through if it was going to be a cash advance, right?

That's correct.

I did multiple loads at the same store to one Serve card, and it worked fine. I did $200, $200, $100. Didn't dare try to exceed $500 :)

I was able to add from CSP fine over the weekend.

We have 2 "soft"Serve accounts. I just added our Chase United Air cards to both those accounts. On my account I was able to make my $500 load with no problem but on my wifes account I got: "We're sorry, your card issuer declined this transaction. Please call the number on the back of your Visa card for additional information."

Is that the message that means SERVE wants ID info for that account or does it mean exactly what it says? There are no pending charges on the account and I got no messages from either SERVE or CHASE regarding a problem. On MY account all went fine. On my wife's is the problem. Yes, 2 separate accounts not AU cards.

Edit: Any yes, there is plenty of "cash advance" funds available (over $2K available) and I have tried multiple amounts from $500 down to $100 and always get the same message. On my account it came off the CA line as expected but my wife's account is getting nothing.

I've gotten this numerous times with chase. It's normal it just means chase declined the transaction because they saw a cash advance on an account that probably doesn't utilize cash advance a lot. Call chase and tell them a transaction you authorized was declined and they'll clear the card and let it through. I've had to do this numerous times on the same card month after month until they finally got the message I want these to post lol

Thanks .... I will try the "secure mail" route first because it's "my wife's" card and she hates getting involved in these dealings. :D I've called and said I was her and always got a laugh on how they respond to what they "think" is a male voice. We both got these new cards a couple days ago and mine was no problem but hers was.

Edit: It let me do $10. Couldn't get past that (and it wasn't even deducted from CA CL)

Has anyone had success adding a Chase IHG Mastercard to Serve? It gave me a Decline message and I googled it and this appears to be very common with the Chase IHG but I could not find a solution online. Chase claims there was no decline on their end and my CA is fine. This is adding the card to the account not a load so the CA shouldn't even be an issue.

Some people have claimed it has to do with the way IHG codes your address and it not matching with what you enter on Serve but I didn't see anyone solve the problem.

Just hoping there is a solution! Have two of these cards opened at the same time and I don't think I can make a $2k spend in 3 months at this point in time!

I did a few loads at a few stores today (I try to keep a low profile). No issues, but at one of my stops on my second load the clerk asked me what kind of card I was using. I said it was a debit card. She said "because we just had a meeting and we aren't going to allow gift cards or what they call open loop cards anymore". She didn't say anything about the system not allowing or anything so??? I'd never heard anyone mention open loop before today.

I'm amazed that those of us with SoftServe can STILL load with non-Amex cards. You'd think a glitch would be fixed by now, if that's what it is. I expect this to end any second now but I hope I'm wrong.

It's not a glitch. Credit card loads are specifically allowed for Serve with Softcard. On their homepage, Serve with SOftcard has seperat terms and funding by credit card is specifically listed. Normal Serve terms specifically state Amex credit ceard.

With that said, I have no idea why they allow it but its clearly intentional.

A few pages back, someone mentioned that they were calling up a Serve CSR, and the CSR was about to say that you can no longer add non-Amex cards before she saw that the poster was a SoftServe user and then helped the poster with their issue (which I think was just adding a non-Amex card).

Might be its an issue for that store.