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Old Oct 5, 2014, 1:54 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ANC RED-EYE
This thread is closed and contains historic discussion up to 12/31/14. The current thread is here: Prepaid REDcard (Target) 2015

Read the wiki and especially the FAQ before posting a question.
It's a literacy test that's easy to pass.


https://amex.serve.com/prepaidredcar...prepaidredcard


    Redbird (Target Prepaid REDcard)
    Cash loading at Target: ** - $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month




    All "Monthly" limits are per calendar month and reset on the 1st of each month.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    **As of 12/18/14, "Cash" load at target also includes in-store loads by any Credit/Debit card normally accepted at Target

    ATM Withdrawals:
    $0 ATM usage at US Target stores* and over
    43,000 US Allpoint network ATMs (ATM usage not available at any other ATMs) Find an Allpoint ATM at: $0 from a Checking or Savings Account
    www.allpointnetwork.com

    Redbird is currently only available in the following states:
    Alabama
    Arizona
    California (YMMV)
    Colorado
    Indiana
    Maryland
    Massachusetts
    Michigan
    Minnesota (Minneapolis YMMV)
    Mississippi
    New Mexico
    North Carolina
    Ohio (Cleveland area only)
    Oklahoma
    Pennsylvania (note for fellow Pennsylvanians: west PA only)
    South Carolina
    Tennessee
    Virginia
    Wisconsin

    You can check which participating Target locations carry the temp Redbird card for purchase
    https://amex.serve.com/prepaidredcar...#store-locator

    FAQ
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    Some users report issues with RB in NC however already activated RBs from other states have been successfully loaded via CC at Targets around Raleigh

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are uncomfortable doing so. If asked to go to the CS desk, smile and say "thank you" and do the load at the CS desk. Target CS desk employees are infinitely more friendly than the Walmart MC employees. It is painless and pleasant!

    Q: What is the most efficient way to drain a Redbird?
    There are differing opinions but the general consensus is that your best option is to simply use the RB Billpay feature to pay off the credit card you used to load with. Some people frown on this, thinking it creates a suspicious 'closed loop'. If you are uncomfortable with this, consider paying off a second, unrelated CC using the BB Billpay feature. The general consensus is that Billpay is less of a red flag than doing ATM withdrawals.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    YES

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    NO.
    You will have to cancel your Bluebird or Serve account first before registering.


    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online: How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    NO.
    The only way to get Redbird is to find a participating Target store and buy a temporary card there.
    Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Can we load Redbird with VGCs/debit cards at Target?
    YES

    Q: Can we load Redbird with credit cards at Target?
    YES
    It is possible that Target has plans to change the register to not allow credit cards, but I don’t think that’s the case.


    Q: Can we load Redbird with Target gift cards at Target?
    NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.


    Q: What are the card’s load limits per transaction at Target?
    When reloading the card at Target a $1000 maximum reload per Redbird swipe, $2500 per transaction per day is in place. This is inclusive of all payment types (Ex: if you load $25 from a VGC in one transaction, you can only load $2475 from any other payment source)
    The Target systems have not been stopping anyone from charging above the daily limits but the money just "disappears" (see below)

    update: Many have been able to load more than $1000 in a single credit card transaction. For example, cashier will swipe to load $1000 to RedBird, then cashier swipes to load another $1000 to Redbird, then the cashier will do a final swipe of Redbird to load $500. The purchaser can then swipe their CC on the customer terminal to pay for all three loads in one $2500 credit card transaction. This works up to the limit of $2500 per day. More details available here: Post#1904

    Update: As of 12/26, some people have reported issues with not receiving full credit for multiple RB reloads in a single CC transaction as specified in the previous update. Always check your receipt to verify that it accurately shows your RedBird "New Balance" increasing with each successive load. This seems to be associated with loading above the daily limit of a temp or perm card (there is no error indicating this or any message at all) Correcting the problem *may* be possible if caught immediately. Otherwise, your only option may be to dispute the transaction with your CC issuer.

    Q: Do the CC loads count as cash advances?
    While we don’t yet have absolute proof of this, I’m confident in saying “no”. The charges I’ve done so far fully appear to be purchases. And, previous experience with the similar Amex for Target card has shown that credit cards are safe to use for register reloads at Target.
    As of 12/31/2014: Loading with Citi credit cards post as purchases

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve at Target?
    NO.
    Since Serve and Redbird are on the same technology platform, and since you can reload Serve at Walmart (like Bluebird), it seems reasonable to assume that it would work at Target as well. I tried a Serve card, but it didn’t work. So, the answer for now is NO. It won’t surprise me, though, if that changes in the future.


    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    YES.
    You can have both Redbird and AFT since they are independent products.


    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)
    Original FAQ by FrequentMiler. Significant subsequent clarifications and enhancements by FT community.
    ===============================================
    Q: How to swipe $2500 at a time and add a small purchase

    A:Originally Posted by Carl Christensen http://www.flyertalk.com/forum/manuf...l#post23944354
    Originally Posted by Carl Christensen
    Carl's updated guide to achieve non even numbers:

    Go through express/regular check out. Why? Their screen faces you. I have an excel spread sheet printed off showing the number I want to load. Somehow, having a print off and pointing at the numbers causes more confidence and less questions.

    1. hand card and tell them to swipe bar up and that you plan on having them swipe three times for three loads
    2. tell them 1000
    3. Warning that Target Gift Cards may not be used - they press K1 (after I train them they keep their hand hovering over K1 for more loads)
    4. Glance at their screen to check that it shows the load (it will show a line item with 1000 etc)
    5. Tell them to swipe again
    6. Repeat 2,3,4,5
    7. repeat 2 (500 this time), 3,4
    8. Hand them a pack of gum or pop and ask them to scan it (important this is done last and not first. If done first it will just pay)
    9. They might have to hit a final key I'm not sure, but I tell them I'm ready to pay
    10. I swipe my credit card
    11. show last 4 of card to them to type in
    12. After a pause (sometimes longer than others) it prints off a receipt.
    13. If your card is denied the screen will change from light blue to red. At this point I will tell them to cancel and I go sit down on the bench in front of them to call card company.
    14. Check your receipt immediately to make sure you see successful 3 loads.
    15. Step out of line and complete record keeping and then go back through line again for next red card.

    This process yields one cc charge that is a non even number.

    I sometimes do non even numbers (937.23 ie) if that is how much is left to meet minimum spend on my cc before I go to the next CC.

    If your total load is small enough (13x.xx did not require), it does not require them typing in the last 4 digits.

    Secure Document Upload
    Here's the link to upload secure documents to REDcard:

    https://secure.prepaidredcard.com/User/SecureFileUpload
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    Prepaid REDcard (Target) 2014

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    Old Dec 21, 2014, 1:34 pm
      #1996  
    FlyerTalk Evangelist
     
    Join Date: Dec 2003
    Location: LAX
    Posts: 10,908
    I used the same email for bb then serve and now rb...
    azepine00 is offline  
    Old Dec 21, 2014, 2:13 pm
      #1997  
     
    Join Date: Sep 2012
    Posts: 4,431
    Can we cancel Serve online using the same link but replacing "bluebird" with "serve"?
    DaveInLA is offline  
    Old Dec 21, 2014, 2:22 pm
      #1998  
     
    Join Date: Apr 2013
    Posts: 250
    Originally Posted by DaveInLA
    Can we cancel Serve online using the same link but replacing "bluebird" with "serve"?
    I don't know, but you can close Serve online under your account settings.
    Gammachu is offline  
    Old Dec 21, 2014, 2:23 pm
      #1999  
     
    Join Date: Jan 2014
    Posts: 58
    Originally Posted by monkeywrencher
    Like I said, if you don't provide the buyer with the birthday you used to buy the card with and instead have them leave it blank none of the fields will populate.

    Alternatively, you can just put random numbers in for all of the fields and Target will still sell you the card, but the person registering online must provide real info.
    Gotcha! Tyvvvm!
    Steelcurtain is offline  
    Old Dec 21, 2014, 2:38 pm
      #2000  
     
    Join Date: Oct 2013
    Posts: 151
    If you're going to cancel your Serve/BlueBird account, change its phone number and e-mail address FIRST, then cancel. You should be able to use your regular e-mail address and phone number then on your RedCard registration.

    I haven't tried this myself yet so I'm not absolutely sure it solves the registration delays reported...
    Lobachevsky is offline  
    Old Dec 21, 2014, 2:39 pm
      #2001  
     
    Join Date: Feb 2014
    Posts: 215
    Originally Posted by thrillhouse763
    I want to make sure I understand the risks involved in this before cancelling my Serve and moving to Redbird.

    You load your Redbird with CC of your choice. You can then pay off that CC bill via the money in your Redbird. You could also transfer the Redbird money to a bank account.
    How about using RB to pay off the CCs that you don't load with? I'm sure you have other bills. Or pay off smaller of amounts toward the loading CC. Before VRs were pulled from CVS, people routinely bought a VR with X credit card, added it to BB and then used BB to pay of the X credit card bill.

    If you have a spouse, you could have the spouse pay off the card you load with and vice versa.

    Personally, I would not routinely transfer to my bank account as I've read in too many places that it was risky.

    Read the BB thread, as a lot of what is safe and/or risky with RB should be the same. The Serve thread may have some tips, but you also have to wade through the numerous technical issues of converting to isis serve.
    rabatt is offline  
    Old Dec 21, 2014, 2:55 pm
      #2002  
     
    Join Date: Sep 2013
    Programs: AA Lifetime Gold
    Posts: 3,677
    Originally Posted by azepine00
    I used the same email for bb then serve and now rb...
    Maybe they have changed the system, I don't know. But a month ago when I tried to register with the same email I used for my closed BB account I got an error message that said that email address had already been used. When I put in my alternate address it then worked just fine. YMMV?
    Brugge is offline  
    Old Dec 21, 2014, 3:28 pm
      #2003  
     
    Join Date: Oct 2014
    Location: LAC
    Programs: Regal Crown Club
    Posts: 488
    Originally Posted by Lobachevsky
    If you're going to cancel your Serve/BlueBird account, change its phone number and e-mail address FIRST, then cancel. You should be able to use your regular e-mail address and phone number then on your RedCard registration.
    Change the email, phone# doesn't matter. Closed my Serve and registered my Redbird 2 minutes later - all online no need to call anybody. I got accustomed to use a different Gmail address for each Amex card anyway due to the unique Twitter account you need for the Sync offers...
    Julian Brennan is offline  
    Old Dec 21, 2014, 3:36 pm
      #2004  
     
    Join Date: Jan 2012
    Programs: Marriott/SPG Plat, Hilton Gold
    Posts: 887
    Originally Posted by Brugge
    Maybe they have changed the system, I don't know. But a month ago when I tried to register with the same email I used for my closed BB account I got an error message that said that email address had already been used. When I put in my alternate address it then worked just fine. YMMV?
    I tried using my work phone number, and an alternate email to register, bzzzt!

    I even tried a couple of other alt emails that I would never have used with Bluebird, bzzzt.

    Still getting this response:

    We're sorry, but we cannot approve you for a Target Prepaid REDcard® Account right now because you already have an existing Bluebird Account. If you'd like to open a Target Prepaid REDcard Account, please call us at 855-306-7395

    Thank you for your interest in Target Prepaid REDcard® by American Express.
    Probably it's just keying off the SSN.

    Have to try again tomorrow I guess.
    ElPresidente is offline  
    Old Dec 21, 2014, 3:40 pm
      #2005  
     
    Join Date: Nov 2012
    Posts: 657
    Originally Posted by meecal
    Have any other cards besides the US Bank FlexPerks been confirmed to offer bonuses at Target as either grocery or department store?

    My USAA Cashback Rewards card is *not* counting Target as a grocery store and of course Discover doesn't count it as a department store for their 5% bonus.
    Bumping this.

    I dont have this card. Anyone know of another visa that offers grocery bonus?
    drdrew450 is offline  
    Old Dec 21, 2014, 3:55 pm
      #2006  
     
    Join Date: Nov 2011
    Posts: 1,944
    Originally Posted by drdrew450
    Bumping this.

    I dont have this card. Anyone know of another visa that offers grocery bonus?
    SOme CUs offer cards, e.g. the PenFed Plat Rewards Visa SIg, which is about 2.54% on groceries uncapped. Other CUs have 3% cards
    silver6054 is offline  
    Old Dec 21, 2014, 3:56 pm
      #2007  
     
    Join Date: Nov 2013
    Location: MSN
    Posts: 125
    Originally Posted by rabatt
    How about using RB to pay off the CCs that you don't load with? I'm sure you have other bills. Or pay off smaller of amounts toward the loading CC. Before VRs were pulled from CVS, people routinely bought a VR with X credit card, added it to BB and then used BB to pay of the X credit card bill.

    If you have a spouse, you could have the spouse pay off the card you load with and vice versa.

    Personally, I would not routinely transfer to my bank account as I've read in too many places that it was risky.

    Read the BB thread, as a lot of what is safe and/or risky with RB should be the same. The Serve thread may have some tips, but you also have to wade through the numerous technical issues of converting to isis serve.
    Thank you for the response. I just read through the BB thread and people have had success paying off their same CC bill that they loaded with. It is suggested that you don't pay the same amount that you loaded. Seems kinda common sense. I'm ready to switch over!
    thrillhouse763 is offline  
    Old Dec 21, 2014, 4:17 pm
      #2008  
     
    Join Date: May 2014
    Location: SoCal
    Posts: 2,164
    Originally Posted by ninim2200
    Thank You. i checked it out and you can close your account under your Profile.
    I closed my wife's serve account online, minutes later registered a temporary RedCard using same email and phone number used for serve.
    ninim2200 is offline  
    Old Dec 21, 2014, 5:01 pm
      #2009  
     
    Join Date: Jan 2012
    Programs: Marriott/SPG Plat, Hilton Gold
    Posts: 887
    Originally Posted by ElPresidente
    Have to try again tomorrow I guess.
    A couple of the times I attempted to register, there was a Captcha component to the registration screen. The other times not. Which I find very strange, perhaps they are rolling that into production but it only sometimes appears.

    Just tried again, same denial.
    ElPresidente is offline  
    Old Dec 21, 2014, 5:10 pm
      #2010  
     
    Join Date: Dec 2011
    Location: East or West
    Posts: 388
    Interesting experience today at Target. Was going to load a card under a family member's name. Register gave an error that alternate payment required. Tried with 2 different cards from 2 different banks, same thing. Called the cards, and they don't even see the transaction attempts, so it looks like a stop from Target's end.

    The cashier, who in the past seemed pretty knowledgeable about RedCard and loading, said it's a new thing that the name on the CC must match the RedCard. He said a lot of people have been using these to generate credit card points (REALLY??) and the CC companies are unhappy and want to track SSNs to shut down abusers, so you can only load cards with your name or if you are an authorized user (which apparently requires SSN). Said this happened several times today for people trying to load others' cards.

    Didn't see this reported anywhere else on my quick search, so trying to figure out if this was just a system error today and they guy is just making stuff up, or if this is a new system update, or perhaps even a crack down by Target or AMEX? So far haven't heard of any shut downs...
    MahiMahi524 is offline  


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