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Fastest way to deal with error 4005

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Fastest way to deal with error 4005

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Old Jun 24, 2014, 7:31 pm
  #1  
fMD
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Join Date: Jan 2014
Posts: 171
Fastest way to deal with error 4005
Hey everyone,

I bought some VRs a while ago and am getting error 4005 (card suspended) when I try to enter their code online. What's the fastest way to deal with this aside from going into the store? I bought them while ago on vacation and probably won't be able to make it back to the store.

Thanks!
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Old Jun 24, 2014, 7:59 pm
  #2  
 
Join Date: Jun 2013
Posts: 1,060
Call them at 1-877-429-8140 and tell them what happened. I hope you have copies of ur receipts!!!
raccah is offline  
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Old Jun 24, 2014, 8:10 pm
  #3  
 
Join Date: Jul 2012
Location: Heaven
Posts: 552
had a similar experience... CC chargeback is what was eventually suggested by CVS (and that worked)....Incomm. simply didn't do anything and directed me towards CVS after I sent them all front-back and receipts. In my case the problem was that for some reason CVS POS rejected the order after the payment went through due to ID mismatch. My receipt said 'Activated' but in reality none of them were activated and funds were stuck somewhere with my CC company. I got my 5K back.
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Old Jun 25, 2014, 7:12 pm
  #4  
fMD
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Join Date: Jan 2014
Posts: 171
Called the store. I'm going to have to go back there. They MAY be able to refund my purchase but I'd like to avoid that as it may take a long time even if they figure it out.
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Old Oct 6, 2014, 8:55 am
  #5  
 
Join Date: Apr 2013
Posts: 77
I'm getting the same error message this morning after making some purchases last night. Issue is that the retailer is about 100 miles from my home residence. We'll see how I make out.
tnm5041 is offline  
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Old Oct 6, 2014, 1:14 pm
  #6  
 
Join Date: Apr 2013
Posts: 77
I called the store manager who informed me the associate "mistakingly allowed the VR to be purchased with a CC." Their company that processes the CC transaction identified the mistake and canceled the purchased. It was a decent attempt.
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