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Chase may be coding Amex Serve as a Cash Advance (not confirmed)

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Old Oct 2, 2014, 8:14 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: MasterCharge
DO NOT CALL CHASE ABOUT THIS
You might want to read more about this hear. http://dealbook.nytimes.com/2014/10/02/jpmorgan-discovers-further-cyber-security-issues/?_php=true&_type=blogs&_r=0

Oct 2nd- State of CC Loading to Serve

except to ask for a $0 cash advance limit. This can also be done via secure message.

Some Chase cardholders have reported a change in their cash advance limit after a pending charge appears for their Serve load, and they presume it means the Serve load is a cash advance. No one has reported an actual cash advance fee yet, only a pending charge of $200. This could change but this situation has happened before! In the past, such charges eventually turn into ordinary charges and the cash advance goes away.

You cannot dispute a charge while it's pending, so there's no point in asking Chase about anything that hasn't posted. No one has reported a cash advance fee, and unless you have one do not call Chase.

There are reports of a change in cash advance limits after a Serve load with the following cards::
  • Chase Sapphire Preferred
  • Chase UA Explorer Visa
  • Chase UA Club
  • Chase Ink Bold Visa
  • Also a Capital One card
  • Discover IT

There are also reports of NO cash advance when using the following cards. Note the overlap:
  • Chase Sapphire Preferred
  • Chase UA Explorer Visa
  • Chase UA Explorer MC
  • Chase British Airways Visa
  • Chase Southwest Visa
  • Also Barclay, Citi cards (Prestige, AA), Fidelity AMEX seem to be ok
  • Bank of America (Visa)

Note that some of the reports appear in the Serve thread.
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Chase may be coding Amex Serve as a Cash Advance (not confirmed)

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Old Oct 3, 2014, 6:26 pm
  #151  
 
Join Date: Jul 2014
Posts: 3,688
citi dcb mc posted as sale on pending status. ca is zero.
Mamibear is offline  
Old Oct 3, 2014, 6:59 pm
  #152  
 
Join Date: Dec 2013
Location: WI
Posts: 181
Should I call Chase about this?
mikeyb45 is offline  
Old Oct 3, 2014, 7:22 pm
  #153  
 
Join Date: Oct 2014
Posts: 2
Payment posted

My serve payment was posted on my chase freedom card. I saw my cash advance limit drop by $200 like everyone else.

How do I know if this is considered a purchase or a CA? I saw that it gave me points, so would this be a purchase?

The only problem is that my CA limit is still lower by $200 from the charge.

Here's a snapshot of what I see on my account:
http://imgur.com/fvyAQqb
eugenos is offline  
Old Oct 3, 2014, 7:32 pm
  #154  
 
Join Date: Jul 2014
Posts: 427
There are some stupid mfers using serve apparently
bigugly is offline  
Old Oct 3, 2014, 7:53 pm
  #155  
 
Join Date: Jul 2013
Location: SoCal
Programs: AA EXP, SPG Lifetime Platinum, MR Platinum, Hilton Diamond
Posts: 249
Moderator, I can't read the first line in red in the Wiki. Can you increase the font size?
kenme1 is offline  
Old Oct 3, 2014, 7:58 pm
  #156  
 
Join Date: Feb 2014
Posts: 511
I knew to have my popcorn ready on Page 1.

I haven't been disappointed.
hamhead is offline  
Old Oct 3, 2014, 7:59 pm
  #157  
 
Join Date: Sep 2012
Posts: 4,431
I'm in the same boat as many. I used the Ink Plus, and the cash advance allowance is subtracted by $200. I'm not going to do anything until I find out more info.
DaveInLA is offline  
Old Oct 3, 2014, 8:10 pm
  #158  
 
Join Date: Dec 2008
Posts: 46
My $200 Serve load on a Chase BA from 10/2 just posted as a sale and earned avios nicely.

I do see my CA limit dinged by $200 though -- perhaps a gremlin in their systems?
lazarus89 is offline  
Old Oct 3, 2014, 8:21 pm
  #159  
 
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
I called Chase and after being transferred, got a very helpful rep in "rewards risk." The rep was not aware of the issue but thanked me for calling and promised a very thorough investigation.

PS Citi HH Reserve does not appear to be a CA, we'll see when it posts. If only there was some place we could keep a running list of which cards are and are not posting as CA's...
ctbarron is offline  
Old Oct 3, 2014, 8:40 pm
  #160  
 
Join Date: Dec 2008
Posts: 46
Originally Posted by ctbarron
I called Chase...
Why...why would you do this?
lazarus89 is offline  
Old Oct 3, 2014, 8:44 pm
  #161  
 
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Yesterday's 10/2 Serve load on my Hyatt card just posted as a purchase. Cash advance limit still down $400 for the loads of yesterday and today.
nineworldseries is offline  
Old Oct 3, 2014, 8:52 pm
  #162  
 
Join Date: Oct 2014
Posts: 55
Originally Posted by lazarus89
Why...why would you do this?
Some people just want to watch the world burn
ramlax13 is offline  
Old Oct 3, 2014, 9:00 pm
  #163  
 
Join Date: Oct 2012
Location: BOS, PVD
Programs: SPG Gold, Hyatt Pt, CBP Global Entry
Posts: 96
Originally Posted by lazarus89
My $200 Serve load on a Chase BA from 10/2 just posted as a sale and earned avios nicely.

I do see my CA limit dinged by $200 though -- perhaps a gremlin in their systems?
Same here. I just checked my account and the $200 CC load (charged to CSP) on 10/2 posted as a purchase.
ngoc92 is offline  
Old Oct 3, 2014, 9:06 pm
  #164  
 
Join Date: Aug 2011
Posts: 404
I can add that my UA 10/2 posted as a sale and not a cash advance. It also gave me this which I had been working towards :

+ 10,000 Mile bonus on $25,000 spend 10,000.00
bar19900 is offline  
Old Oct 3, 2014, 9:09 pm
  #165  
 
Join Date: May 2000
Location: I see palm trees....
Posts: 414
Originally Posted by lazarus89
Why...why would you do this?
Over one head...

Originally Posted by ramlax13
Some people just want to watch the world burn
Over another head....

Click here for the answer...
Bean is offline  


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