Simon mall gift card(2014-2015)
Nov 1, 2015, 4:54 am
#2176
Join Date: Oct 2009
Location: Land of the parrots and parrotheads
Programs: Several dozen
Posts: 4,820
Sounds about right. My main goto Simon was ground zero for the new system and one would have thought they worked out the kinks, since they delayed the rollout to the next seven after ground zero had issues. Oh well, the road to MS is often paved with sleeping policemen. 
Nov 1, 2015, 4:57 am
#2177
Join Date: Oct 2009
Location: Land of the parrots and parrotheads
Programs: Several dozen
Posts: 4,820
Nov 1, 2015, 10:50 am
#2178
Join Date: Jul 2008
Location: MSP
Programs: Delta PM, Marriott Plat, Hertz Pres
Posts: 3,649
I havent done much MS since Redbird was shut down and then i hit some resistance at my WM. I just changed over and got my Serve VIP card, and am planning to start trying to load it at WM. Anyone here do that using Simons? ANything i need to know first?
Nov 1, 2015, 11:19 am
#2179
Join Date: Jul 2013
Location: SoCal
Programs: AA EXP, SPG Lifetime Platinum, MR Platinum, Hilton Diamond
Posts: 249
Just finished dumping $9.5k of SMGC's at WM with no issues. Best advise, start small and get to know the CSR's. Once they become your friend and get to know your routine it will be smooth sailing. If you ever come across a CSR that is not friendly, say thanks and try a different one or another day. DON'T MAKE A SCENE OR WAVES!
Nov 1, 2015, 11:28 am
#2180
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
I load SMGCs @ WM/Neighborhood Market.
How I do it:
No more than 2x$500 at one time.
Load at MoneyCenter, Electronics, Garden Center, registers, etc - anywhere that they let you. Best to do this when the store's somewhat busy so you don't draw a bunch of security attention.
Yesterday, I was able to load $2500 on one card in one WM.
2x500 @ MoneyCenter
Automotive claimed they couldn't load BBs and to go to the MoneyCenter; I walked away without discussing further
2x500 @ Electronics
1x500 @ Register while buying some copier paper
If you can find a Kate in a WM near you, that would help quite a bit. $1999.99 velocity limit on Kates.
MS, like real estate, is all about location, location, location. What works in my local WMs may not work in yours. Good luck.
Nov 1, 2015, 11:32 am
#2181
Join Date: Dec 2005
Location: South Florida
Programs: AA EXP, HH Diamond, Marriott Platinium
Posts: 1,334
Made a couple purchases in South Florida after being out of town since Spring.
One SM had me fill out a form, saying the form is needed for any sale over $499. I was purchasin 3x500. Filled out the form and then the CSR called somewhere to advise on my transaction...almost sounded like asking for permission to complete the sale.
Other SM was MUCH better, just showed ID and the CSR said it could sell me up to 10k. No forms filled.
Both cases I swiped my own card and signed. No chip or NFC yet.
One SM had me fill out a form, saying the form is needed for any sale over $499. I was purchasin 3x500. Filled out the form and then the CSR called somewhere to advise on my transaction...almost sounded like asking for permission to complete the sale.
Other SM was MUCH better, just showed ID and the CSR said it could sell me up to 10k. No forms filled.
Both cases I swiped my own card and signed. No chip or NFC yet.
Nov 1, 2015, 2:09 pm
#2182
Join Date: Dec 2004
Posts: 393
With the new POS, does anyone know we can initiate split payment from our end by pressing no and entering the desired amount?
Nov 1, 2015, 2:10 pm
#2183
Join Date: Jun 2015
Posts: 1,727
Read the serve wiki. Load with a cashier. Some need guidance so read the serve wiki (emphasis). I had an error with one SM card, but I don't know if it was the cashier hit the wrong buttons or the dept register wasn't allowing it. I went to another register and loaded the previously declined card fine.
Nov 1, 2015, 2:12 pm
#2184
Join Date: Jun 2015
Posts: 1,727
I had to state the amount and card type (V, MC, D) before each swipe or AP hover. I was able to do both swipe and AP in the same transaction.
Last edited by Chelski; Nov 1, 2015 at 2:13 pm Reason: sp
Nov 1, 2015, 2:17 pm
#2185
Join Date: Dec 2004
Posts: 393
The terminal looks very much like those used by my neighborhood grocery stores and split can be initiated from our side. I'm wondering if anyone knows for sure.
Nov 2, 2015, 1:26 pm
#2186
Join Date: May 2005
Posts: 1,337
Why are you going to different registers? The registers don't have $1,999 limits like they used to since the POS upgrade a couple of months ago. Loaded max for mine and wife's at same cashier yesterday.
Nov 2, 2015, 2:26 pm
#2189
Join Date: May 2005
Posts: 1,337
You guys crack me up. Both instances are taking the hobby to paranoid levels.