Mar 23, 2014, 7:05 pm
Last edit by: ffly45
Read the wiki carefully before posting. Wiki may be out of date.
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
- Alaska - some have not gotten miles;
- SunTrust - no miles;
- UFB Direct - $2000 daily limit - no miles.
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
Paying Citi cards with debit cards including prepaid debit cards
Oct 7, 2014, 11:32 pm
#948
Join Date: Jul 2012
Location: Heaven
Posts: 552
Oct 8, 2014, 1:30 am
#949
Join Date: May 2013
Programs: DL PLT, AS 75k, AA Exec Plat
Posts: 391
PP debit transactions are limited to 3k/day, so that's not the problem. Did you check your actual outstanding balance on the credit card? You can't pay more than the current posted balance - pending does not count.
Oct 8, 2014, 5:55 am
#950
Join Date: Jan 2013
Location: 212
Programs: Marriott Titanium, Hilton Gold, UA Silver
Posts: 502
No issues so far, been doing it for a few months. I try to make multiple smaller payments (to add more diversity to my PP spending), but lately, I've had a tougher time finding a Citi rep to take a debit card. Took about 6 tries yesterday.
Oct 8, 2014, 8:46 am
#951
Join Date: Feb 2014
Posts: 42
Thanks for Data point guys, Yes I had balance over $1k and wanted to pay outstanding balance on CC. I usually do BP at WM for 2.4K and it goes through fine. But somehow it rejected my >$400 payment to citi and took in $390 payment. Will try again.
Oct 8, 2014, 9:33 am
#953
Join Date: May 2013
Programs: DL PLT, AS 75k, AA Exec Plat
Posts: 391
Which Citi cards? I've never yet had to HUCA on any of my AA cards, and I usually have the same CSR for the AA card process my other Citi cards (Hilton).
Oct 8, 2014, 7:47 pm
#954
Join Date: Jan 2013
Location: 212
Programs: Marriott Titanium, Hilton Gold, UA Silver
Posts: 502
My cards have been TY Premier, Hilton Reserve and AA Mastercard.
Oct 9, 2014, 7:52 pm
#956
Join Date: Dec 2012
Location: Philadelphia
Programs: HH Diamond, IHG Plat, SPG & Marriott Gold, CC Silver
Posts: 541
I actually was told by the CSR that my payment was rejected, but when I logged into PP afterward, it had gone through. Flat $3k.
Nov 6, 2014, 4:34 pm
#960
Join Date: Oct 2012
Posts: 486
Anyone tried to pay with a debit card over live chat? I got distracted while on the Citi payments screen, and when I came back there was a live chat window offering to help me set up a payment. Happy to experiment myself, but thought I'd check in case someone has already tested it.