Mar 23, 2014, 7:05 pm
Last edit by: ffly45
Read the wiki carefully before posting. Wiki may be out of date.
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
- Alaska - some have not gotten miles;
- SunTrust - no miles;
- UFB Direct - $2000 daily limit - no miles.
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
Paying Citi cards with debit cards including prepaid debit cards
Jun 14, 2014, 12:34 pm
#541
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
Jun 14, 2014, 12:51 pm
#542
Join Date: Jun 2013
Posts: 65
I called 4 times last month with reps from SD, KY and FL without a problem. Today, there were problems. Anybody else try to make a payment?
Jun 14, 2014, 1:56 pm
#545
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
Jun 14, 2014, 3:39 pm
#546
Join Date: Jun 2013
Posts: 65
Got this explained to me. If you hold one of their elite cards, like Citi Prestige you'll most likely get a senior rep on the phone and they can process a debit card. If yer a card holder for their lower level cards, you'll most likely get a lower level rep and they can't process debit cards, but you can ask them to transfer you to a senior rep so they can process the payment.
Jun 14, 2014, 4:17 pm
#548
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
Got this explained to me. If you hold one of their elite cards, like Citi Prestige you'll most likely get a senior rep on the phone and they can process a debit card. If yer a card holder for their lower level cards, you'll most likely get a lower level rep and they can't process debit cards, but you can ask them to transfer you to a senior rep so they can process the payment.
Good to know
but also tenure with citi DOES matter you will probably get transferred to a senior rep (debatable) because you pay $450, where as I may call on my exec card or lower level cards and still will get the same senior rep
Jun 15, 2014, 8:45 am
#549
Join Date: Apr 2014
Location: NYC
Posts: 111
I was unable to make any payments on my platinum card every time I called in (about 8 times through out the week I first got it). Once I got my Exec card, I've had no problems.
I wonder if I'll still get transferred to the same reps if I cancel the Exec?
I wonder if I'll still get transferred to the same reps if I cancel the Exec?
Jun 15, 2014, 5:05 pm
#550
Join Date: Mar 2005
Location: ATL
Programs: AA, AGR, DL, MR, WoH, UA
Posts: 951
It seems obvious that the more in fees you pay, the higher the priority of your call. You're paying for it!
I think that people just want to know if age of account makes any difference, as people with the same card seem to have different experience on ease of getting a rep able to do a debit payment.
I think that people just want to know if age of account makes any difference, as people with the same card seem to have different experience on ease of getting a rep able to do a debit payment.
Jun 15, 2014, 7:31 pm
#551
Join Date: Dec 2010
Posts: 1,516
My suggestion for all who can't pay "low profile" cards - like Hilton, aa platinum, etc; but have no problem with "high profile" cards. I usually call to pay my Citi AA Elite MC (never had a problem); get a nice rep who process a payment in a second and then I ask him to pay another card (like Hilton Reserve). They ask for a card number (or last 4 digits) and process a payment. Simple and effective.
Jun 16, 2014, 2:48 am
#552
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
My suggestion for all who can't pay "low profile" cards - like Hilton, aa platinum, etc; but have no problem with "high profile" cards. I usually call to pay my Citi AA Elite MC (never had a problem); get a nice rep who process a payment in a second and then I ask him to pay another card (like Hilton Reserve). They ask for a card number (or last 4 digits) and process a payment. Simple and effective.
Jun 16, 2014, 11:46 am
#553
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,710
Jun 16, 2014, 1:58 pm
#554
Join Date: Feb 2013
Location: PHL, maybe EWR
Programs: Plat IHG, Marriott Rewards Silver, CSP, Ink Bold, USDM, *Wood Gold, AA, Club Carl
Posts: 285
I updated the Wiki to include my experiences the last two day paying from 2 different TD Buxx cards to same Citi AA Exec card.