CVS cashier gave me the wrong VR Card
Feb 1, 2014, 7:08 pm
#1
Original Poster
Join Date: Sep 2011
Posts: 88
CVS cashier gave me the wrong VR Card
Bought two VRs at CVS. Loaded $500 on each. 1 week later went to load onto Bluebird. One card loaded fine. The other "is suspended". Checked the CVS receipt. The barcode on bottom of one VR matches the receipt, the other doesn't match the receipt. Called the VR customer service number. Said I need to go back to the same CVS store. Apparently they another the $500 to another card and never gave that one to me. Gave me an unloaded card.
Can I be made whole?
Can I be made whole?
Feb 1, 2014, 7:11 pm
#2
Join Date: Aug 2011
Location: New Jersey
Programs: Delta P, SPG G, Marriott S, Hertz PC
Posts: 1,007
Um... how did this happen in the first place?
Were you buying many cards? Took up 3 and activated 2?
Scanned same card twice?
Why were you holding onto it for a week?!?!
call the store, hopefully they have it on video.
Morals of story:
Don't buy cards you are not ready to load.
Check the receipt to match the cards to receipt
LOAD ASAP.
Were you buying many cards? Took up 3 and activated 2?
Scanned same card twice?
Why were you holding onto it for a week?!?!
call the store, hopefully they have it on video.
Morals of story:
Don't buy cards you are not ready to load.
Check the receipt to match the cards to receipt
LOAD ASAP.
Feb 1, 2014, 7:16 pm
#3
Join Date: Apr 2013
Posts: 260
Um... how did this happen in the first place?
Were you buying many cards? Took up 3 and activated 2?
Scanned same card twice?
Why were you holding onto it for a week?!?!
call the store, hopefully they have it on video.
Morals of story:
Don't buy cards you are not ready to load.
Check the receipt to match the cards to receipt
LOAD ASAP.
Were you buying many cards? Took up 3 and activated 2?
Scanned same card twice?
Why were you holding onto it for a week?!?!
call the store, hopefully they have it on video.
Morals of story:
Don't buy cards you are not ready to load.
Check the receipt to match the cards to receipt
LOAD ASAP.
I suspect you're now aware of this, but you've got to be extra vigilant when loading these. As you're experiencing now, if something goes wrong you're out $500.
Keep it simple.
Feb 1, 2014, 7:22 pm
#6
Join Date: Apr 2013
Posts: 584
Bought two VRs at CVS. Loaded $500 on each. 1 week later went to load onto Bluebird. One card loaded fine. The other "is suspended". Checked the CVS receipt. The barcode on bottom of one VR matches the receipt, the other doesn't match the receipt. Called the VR customer service number. Said I need to go back to the same CVS store. Apparently they another the $500 to another card and never gave that one to me. Gave me an unloaded card.
Can I be made whole?
Can I be made whole?
Feb 1, 2014, 7:37 pm
#7
Join Date: May 2013
Posts: 95
I've had this happen twice. Once one of the cards wouldn't scan so I grabbed another and one of the activated cards got swapped with the bad card. A call to CVS and reading off the last 4 digits of the activated card was all it took. They set it aside for me and I came in 20 minutes later to pick it up. Card was fully loaded and no issues. Don't remember details of the second incident but it was something similar. Again no issues and they set aside the activated card. Lesson learned to always match VR number to number on receipt. Good luck.
Feb 1, 2014, 7:39 pm
#9
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
I've had this happen twice. Once one of the cards wouldn't scan so I grabbed another and one of the activated cards got swapped with the bad card. A call to CVS and reading off the last 4 digits of the activated card was all it took. They set it aside for me and I came in 20 minutes later to pick it up. Card was fully loaded and no issues. Don't remember details of the second incident but it was something similar. Again no issues and they set aside the activated card. Lesson learned to always match VR number to number on receipt. Good luck.
Feb 1, 2014, 7:51 pm
#13
Join Date: May 2013
Posts: 95
Correct. Less than an hour after purchase. I missed the part about a week plus. I would go back to the store and look at all the VR on the rack. If you find the number take it up to cashier with receipt and non activated card and explain. Chances are they'll let you walk out with it. If you can't find it and cashier can't locate at the register then give Incomm a call. I actually called them first before I realized the number on the receipt didn't match the card. They were very helpful and on their way to getting me a credit when I found out what the real issue was.
Feb 1, 2014, 8:00 pm
#14
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
Correct. Less than an hour after purchase. I missed the part about a week plus. I would go back to the store and look at all the VR on the rack. If you find the number take it up to cashier with receipt and non activated card and explain. Chances are they'll let you walk out with it. If you can't find it and cashier can't locate at the register then give Incomm a call. I actually called them first before I realized the number on the receipt didn't match the card. They were very helpful and on their way to getting me a credit when I found out what the real issue was.
This is very much a "s*it out of luck" situation. VR's are cash and cash is negotiable.
OP, I hope you learn from this and will now do your due diligence. Most likely calling or going back to CVS is not going to land you anywhere.