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-   -   Poor interface for bill pay with GoBank (https://www.flyertalk.com/forum/manufactured-spending/1483927-poor-interface-bill-pay-gobank.html)

Nishant1 Jul 10, 2013 9:21 pm
Poor interface for bill pay with GoBank
 
I have 5 types of Chase cards and when I try to add more than one Chase card in GoBank bill pay , there is no way to nickname the card or view last few digits of credit card to know which of the two cards you are paying.

When I called customer service, they said they are improving on it in next phase whenever Beta version ends.

To overcome the issue, when I pay the bill and payment is completed and posted, I delete the card and start all over again when new payment is due.

Bender464 Jul 10, 2013 9:49 pm
This was discussed already in the main GB thread. Set up accounts in the mobile app.

Originally Posted by SGJazz (Post 20974674)
I had same rulesut via browser. 1st chase account loaded for electronic payment. 2nd account needed address and too much info. I abandoned it. Mobile app recognizes that you may have multiple accounts and intuitively knows what to do. Also when you make future payments via browser all accounts will be listed for electronic payment.

lad2 Jul 10, 2013 10:31 pm
Originally Posted by Nishant1 (Post 21076577)
I have 5 types of Chase cards and when I try to add more than one Chase card in GoBank bill pay , there is no way to nickname the card or view last few digits of credit card to know which of the two cards you are paying.

When I called customer service, they said they are improving on it in next phase whenever Beta version ends.

To overcome the issue, when I pay the bill and payment is completed and posted, I delete the card and start all over again when new payment is due.
I do the same with my account as well (adding & deleting). I asked / alerted them about it in the early beta days but never heard anything back.



Originally Posted by Bender464 (Post 21076680)
This was discussed already in the main GB thread. Set up accounts in the mobile app.
This is a different issue.

T3pleShot Jul 10, 2013 11:23 pm
Originally Posted by Nishant1 (Post 21076577)
I have 5 types of Chase cards and when I try to add more than one Chase card in GoBank bill pay , there is no way to nickname the card or view last few digits of credit card to know which of the two cards you are paying.

When I called customer service, they said they are improving on it in next phase whenever Beta version ends.

To overcome the issue, when I pay the bill and payment is completed and posted, I delete the card and start all over again when new payment is due.
the cards in the drop down (when paying) is in the same order as how it is displayed when you click "Add Payee". So just remember - I need to pay the 3rd CHASE card - after looking it up in "Add payee" screen.

extreme, yes, but not as extreme as deleting the card everytime.

EDIT: also, IIRC, the full card number is displayed before you confirm your payment.


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