Last edit by: Bikeguy
Kate will only allow load totals up to $1999.99 every 10 minutes. It does not matter if it was you or the person before you. If you go over that limit, Kate will freeze. Sept 2015- Several people have reported the 10 minute limit is now longer than 10. Not sure how much longer yet. Several Kate's have locked up following the old 10 minute rule.
9 digit pin problem - Sometimes, for unknown reasons, after you swipe your card and enter your pin, MCE will ask you for a 9 digit pin. To date, no one knows why this happens, or has a fix for it. If it repeatedly asks you for a pin, this is the same as the 9 digit pin problem and there is no fix.
Unplugging and re-booting by a supervisor doesn't fix this problem.
For consistent MCE issues, use the WM feedback link to report:
https://corporate.walmart.com/contac...orate-feedback
Select 'store experience' and be sure to include the store number and address. If you include your name and phone number the stores sometimes call when it is working again. Do not abuse this as it may lead to your MCE being removed.
How to shut Kate up by sosamo
Note: If you ever make a mistake, to get out, just unplug the headphone.
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Walmart Money Center Kiosk Location
Any of the walmarts on the list have a Kate
http://www.moneypass.com/atm-locator.aspx
Look for "Walmart Money Center Express" as one of the services
http://www.walmart.com/c/store/search/MoneyCenter
------------------------------
9 digit pin problem - Sometimes, for unknown reasons, after you swipe your card and enter your pin, MCE will ask you for a 9 digit pin. To date, no one knows why this happens, or has a fix for it. If it repeatedly asks you for a pin, this is the same as the 9 digit pin problem and there is no fix.
Unplugging and re-booting by a supervisor doesn't fix this problem.
For consistent MCE issues, use the WM feedback link to report:
https://corporate.walmart.com/contac...orate-feedback
Select 'store experience' and be sure to include the store number and address. If you include your name and phone number the stores sometimes call when it is working again. Do not abuse this as it may lead to your MCE being removed.
How to shut Kate up by sosamo
- Before you press anything, plug the headphones into the jack near the pinpad
- The touchscreen will "gray" out, and you won't be able to press anything.
- Press '3' on the pinpad
- Press 'Enter' on the pinpad
- Continue business as usual on the touch screen.
Note: If you ever make a mistake, to get out, just unplug the headphone.
----
Walmart Money Center Kiosk Location
Any of the walmarts on the list have a Kate
http://www.moneypass.com/atm-locator.aspx
Look for "Walmart Money Center Express" as one of the services
http://www.walmart.com/c/store/search/MoneyCenter
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Walmart money kiosks(2013-2015)
#1876
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
At every WM I've ever been to, there's the same hand-written sign taped to the Kate. I think the MO heavy-hitters long ago caused them to take that step.
#1877
Join Date: Oct 2012
Posts: 970
Does anyone have experience and feel comfortable sharing about buying Money Orders at a Kate machine? I tried to purchase my first one today using a Simon mall gift card.
The transaction went through just fine but the machine did not print out the money order and only printed out a receipt and a separate paper saying the money order "could have been printed" and to go to the customer service desk. After 45 minutes of back and forth and disappearing employees they finally printed out a new money order at the desk for the amount that was run on my card.
They asked me if I used a normal card or a gift card. I replied gift card and they rolled their eyes and said thats why the machine did not print out the money order. I was very confused because the transaction went through so I was owed a money order for the amount I entered.
I wanted to know if this is the case for all (or most) Kate machines. I haven't found much information about buying money orders at Kates.
The transaction went through just fine but the machine did not print out the money order and only printed out a receipt and a separate paper saying the money order "could have been printed" and to go to the customer service desk. After 45 minutes of back and forth and disappearing employees they finally printed out a new money order at the desk for the amount that was run on my card.
They asked me if I used a normal card or a gift card. I replied gift card and they rolled their eyes and said thats why the machine did not print out the money order. I was very confused because the transaction went through so I was owed a money order for the amount I entered.
I wanted to know if this is the case for all (or most) Kate machines. I haven't found much information about buying money orders at Kates.
You were lucky to find a kiosk that still offers MOs. But no, your use of a GC had nothing to do with the kiosk spitting out the receipt instead of the MO - it was a misfeed or something and would have happened regardless of what you were paying with.
Don't believe anything you hear from the nimrods working at WM - they have no idea what causes any issues. Go often enough and you'll hear a dozen different versions of "fraud" "illegal" "corporate policy" (ie, whatever convenient spur of the moment "policy" which has just been pulled out of their backside).
#1878
Join Date: Apr 2014
Posts: 121
Ha!
Just as I was reading the new messages in this thread my phone rings! Guess what? It's the manager from the WM I opened a customer service request on the other day!
She was very nice and explained that their Kate breaks all the time, pretty much every other day. She said that they call every time it's down and they typically get it fixed within a few days, but it just breaks again for unknown reasons.
She wasn't sure if they're going to just replace it or not, but it sure seems like some bad hardware to me.
It's not in the best of neighborhoods so I wonder if it's just getting abused or something, maybe kids are crashing carts into it.
Kate's a delicate girl it seems..
I may have to start register loads since this particular Kate has issues.. haha..
Just as I was reading the new messages in this thread my phone rings! Guess what? It's the manager from the WM I opened a customer service request on the other day!
She was very nice and explained that their Kate breaks all the time, pretty much every other day. She said that they call every time it's down and they typically get it fixed within a few days, but it just breaks again for unknown reasons.
She wasn't sure if they're going to just replace it or not, but it sure seems like some bad hardware to me.
It's not in the best of neighborhoods so I wonder if it's just getting abused or something, maybe kids are crashing carts into it.
Kate's a delicate girl it seems..
I may have to start register loads since this particular Kate has issues.. haha..
#1879
Join Date: Oct 2014
Posts: 14
Went to a different walmart and retried the routine. It was an absolute madhouse. I only took 1200 worth of cards (6 cards) so as not to bring attention to myself. Swiped them all no problem. Wish I had taken more cards!
#1880
Join Date: Jul 2014
Location: JRF
Programs: AA Gold, Marriott Platinum, Hilton Diamond, National Executive Elite
Posts: 1,784
The MCE at my local walmart dosen't seem to detect the Serve after swiping once I select the BlueBird option. It detects something is being swiped, but won't continue onto the next screen. Is that just a card reader error? Went over to a cashier and loaded normally afterwards.
#1881
Join Date: Feb 2014
Posts: 91
Never use the words gift card, it's a debit card! Always a debit card. Always. This is why we have over zealous employees trying to police Kates.
#1882
Join Date: Aug 2014
Posts: 1,303
I just got started loading on a Kate and some eagle eyed manager (the ones that stand at the end of the cashier lanes) came over and told me that I would have to stop what I was doing immediately. Guess she saw I was using different cards.
"We are required to get information from anyone that loads $1000 to this machine. It's walmart corporate policy. You're using different cards and that's illegal."
"We are required to get information from anyone that loads $1000 to this machine. It's walmart corporate policy. You're using different cards and that's illegal."
You also need to be able to hold all your cards in one hand with the palm of your hand facing down. It's not hard. There are "wings" on the sides of Kate as well, very easy to keep things out of sight and you have 30 seconds to put used cards in your pocket or out of the way or however you do it.
Last edited by DeltaNeutral28; Dec 24, 2014 at 7:00 am Reason: .
#1884
Join Date: Dec 2014
Location: DFW
Programs: SPG Gold, SW Companion Pass, Hilton Gold
Posts: 128
I didn't want to lie to them and say it was a normal bank debit card and then have them look at it. I just wanted my money order so I figured it was easier to be honest in this particular situation. The transaction went through so I figured as long as I was honest they would have to give me the money order one way or the other.
#1885
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
I didn't want to lie to them and say it was a normal bank debit card and then have them look at it. I just wanted my money order so I figured it was easier to be honest in this particular situation. The transaction went through so I figured as long as I was honest they would have to give me the money order one way or the other.
No, YOU don't understand.
Your gift card IS A DEBIT CARD.
TAKE A LOOK AT THE DAMN CARD! IT SAYS "DEBIT" RIGHT ON IT.
THAT'S WHY YOU TELL THEM IT'S A ##@*! DEBIT CARD!!!
Sweet Jesus on a pogo stick....
#1886
Join Date: Feb 2014
Posts: 91
I didn't want to lie to them and say it was a normal bank debit card and then have them look at it. I just wanted my money order so I figured it was easier to be honest in this particular situation. The transaction went through so I figured as long as I was honest they would have to give me the money order one way or the other.
And read this forum, not just this thread, front to back. It is the best free resource you are ever going to find.
#1887
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,057
What really incenses me is the rude behavior when you try to inform other MSers in passing about the velocity limit or how much you've already loaded within 10 minutes. I remember being brushed off with a curt, "Whatever..." by someone who was using Kate after me with a noticeable stack of cards and Bluebird in hand. (If I can see what's in your hand, a manager on the lookout for such activities can too.) Lo and behold after I walked by the area 5 minutes later the red light was on and assistance needed message was showing on the screen. I went back the next day and this typically reliable Kate had the lane closed with the do not enter symbol message displayed. It took a week for that Kate to come back online, and I felt like after that incident that the MC employees were giving kiosk transactions additional scrutiny. While I was never confronted, the MC employee gave me the evil eye upon hearing FIVE HUNDRED DOLLARS! CONFIRM AMOUNT!
#1888
Join Date: Jul 2013
Posts: 1,872
I was unable to load master card gift card with WM cashier today. I called and selected 4 digit pin and still couldn't load. The visa gcs worked. Anyone know why you can't load master card gc on bluebird? Thanks
#1889
Join Date: Jun 2012
Posts: 115
Also, if he was at a wm that was familiar with our game, they already know they are gift cards and could not care less. They know the routine and have things ready to go as you walk up.
Hecta, hope you continue to read up, and know the current info on each ms opportunity you use. It saves us all a lot of grief when people do
#1890
Join Date: Jan 2012
Programs: Marriott/SPG Plat, Hilton Gold
Posts: 887
Anyone? Just about everyone. MGC don't work well at cashier. Find a Kate, or find another way to liquidate them.