money disappeared off GCs while trying to load bluebird- help!
May 15, 2013, 11:30 am
#46
Join Date: Apr 2013
Posts: 417
I am in the same boat...
I should've read this thread first
WMT CSR tried 4 cards + Bluebird. 2 cards were $200 Meta, 2 others cards were $200 Vanilla. Transaction got cancelled (Yes, I've just read about 4+1... Have not thought about +1 before).
Meta Cards already got funds back, but Vanillas are showing $0s.
I've got a copy of a void receipt from WMT.
The issue is clearly on Vanilla side.
Has anyone got money back from Vanilla on cancelled WMT transaction?
I should've read this thread first
WMT CSR tried 4 cards + Bluebird. 2 cards were $200 Meta, 2 others cards were $200 Vanilla. Transaction got cancelled (Yes, I've just read about 4+1... Have not thought about +1 before).
Meta Cards already got funds back, but Vanillas are showing $0s.
I've got a copy of a void receipt from WMT.
The issue is clearly on Vanilla side.
Has anyone got money back from Vanilla on cancelled WMT transaction?
May 15, 2013, 4:18 pm
#47
Join Date: Nov 2011
Location: Maryland
Posts: 8
The same thing happened to me yesterday at CVS. Used 5 200$ Visa GCs to load 2 VRs worth 500 each. At the end the CVS system froze and all my cards are showing $0.00 balance. I do not even have a void receipt or cancellation statement since CVS system froze. As others suggested, I am going to wait for 7 days and create a dispute with the Visa gift card company. Let us know how it is going with you on the dispute status, if you filed one
May 15, 2013, 5:27 pm
#49
Original Poster
Join Date: Aug 2012
Posts: 24
I am in the same boat...
I should've read this thread first
WMT CSR tried 4 cards + Bluebird. 2 cards were $200 Meta, 2 others cards were $200 Vanilla. Transaction got cancelled (Yes, I've just read about 4+1... Have not thought about +1 before).
Meta Cards already got funds back, but Vanillas are showing $0s.
I've got a copy of a void receipt from WMT.
The issue is clearly on Vanilla side.
Has anyone got money back from Vanilla on cancelled WMT transaction?
I should've read this thread first
WMT CSR tried 4 cards + Bluebird. 2 cards were $200 Meta, 2 others cards were $200 Vanilla. Transaction got cancelled (Yes, I've just read about 4+1... Have not thought about +1 before).
Meta Cards already got funds back, but Vanillas are showing $0s.
I've got a copy of a void receipt from WMT.
The issue is clearly on Vanilla side.
Has anyone got money back from Vanilla on cancelled WMT transaction?
May 16, 2013, 5:13 am
#51
Join Date: May 2013
Posts: 1,153
I went to Walmart today to load $700 onto my GoBank card today. (500, 100, and 100) I told her the first card was $500 and she typed in the amount. After that swipe, she realized she only typed in $5 for the first swipe. She decided to abort the transaction which took a manager coming over with a key. When we started again I told her to only load $200. She assured me that the previous transaction was aborted and it was like it never happened. I decided to only load the $200 and then go to my truck and call. When I called, the $500 was still on the card.
The one difference I see between the op's situation and mine are that my cards were Visa's issued by Metabank. I wonder if it's the Vanilla cards and you will see the money back after 7 days? Time will tell.
The one difference I see between the op's situation and mine are that my cards were Visa's issued by Metabank. I wonder if it's the Vanilla cards and you will see the money back after 7 days? Time will tell.
May 16, 2013, 3:51 pm
#53
Original Poster
Join Date: Aug 2012
Posts: 24
Update: Credit for all $800 FINALLY appeared this evening. (I didn't end up having to do anything-- it just showed up.) The odd thing is, the credit is dated 5/10, 5:55 pm-- 2 minutes after the transaction errored out in the first place. It just took six freaking days to register.
May 16, 2013, 6:01 pm
#54
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
Update: Credit for all $800 FINALLY appeared this evening. (I didn't end up having to do anything-- it just showed up.) The odd thing is, the credit is dated 5/10, 5:55 pm-- 2 minutes after the transaction errored out in the first place. It just took six freaking days to register.
Let's be careful out there.
May 16, 2013, 8:59 pm
#55
Join Date: Dec 2011
Location: ORD
Posts: 701
The lesson here is that this is a Vanilla issue. I have had this happen on a few occasions with MetaBank Visa cards and the money goes back to the card immediately.
Note to self: Don't buy Vanilla cards unless you have no other options.
I am glad it worked out for you in the end. A lesson learned.
Note to self: Don't buy Vanilla cards unless you have no other options.
I am glad it worked out for you in the end. A lesson learned.
Last edited by Corridor!; May 17, 2013 at 6:45 pm Reason: I can't spell.
May 16, 2013, 9:50 pm
#56
Join Date: Oct 2012
Location: DFW
Posts: 478
Update: Credit for all $800 FINALLY appeared this evening. (I didn't end up having to do anything-- it just showed up.) The odd thing is, the credit is dated 5/10, 5:55 pm-- 2 minutes after the transaction errored out in the first place. It just took six freaking days to register.
May 17, 2013, 8:32 am
#58
Join Date: Jan 2013
Location: DFW/DAL
Programs: AmEX Platinum, HYATT - Diamond, SPG - Gold, HILTON - Gold, IHG - Platinum,
Posts: 74
Happened to me last night .. 4 cards as well, 1 chase, 2 metabank and 1 vanilla all funds were refunded immediately but vanilla wasn't .. just called Vanilla they said the transaction went thru.. I have the declined receipt, and void transaction receipt. So the general consensus is wait few days for the funds to be credited?
Jun 1, 2013, 1:45 pm
#59
Join Date: Oct 2007
Programs: AA DL UA SU
Posts: 102
Happened to me 2 weeks ago at WM trying to load same BB with 3 Vanilla GC at a Kiosk. Did 3 GCs separately 3x and approved, then denied due to my BB already over day limit. Kept the denied receipt. Called CS @ both companies and they were helpless and pointed at each other.
I finally got my money redeposited automatically after 12 days. This what Vanilla trans log looks like.
- 05/28/2013 04:57 PM Incomm +$66.25
Transaction Type: CustServCredit
Reference: 900100
- 05/16/2013 04:02 PM WAL Wal-Mart Super 612575 -$66.25
Transaction Type: POSPurchase
Receipt Number:
Reference: 150100
Moral story. Dont use Kiosk but use at human POS because it can be reversed manually and their system is more robust in crediting/reversing of errors/denials.
I finally got my money redeposited automatically after 12 days. This what Vanilla trans log looks like.
- 05/28/2013 04:57 PM Incomm +$66.25
Transaction Type: CustServCredit
Reference: 900100
- 05/16/2013 04:02 PM WAL Wal-Mart Super 612575 -$66.25
Transaction Type: POSPurchase
Receipt Number:
Reference: 150100
Moral story. Dont use Kiosk but use at human POS because it can be reversed manually and their system is more robust in crediting/reversing of errors/denials.
Jun 1, 2013, 2:07 pm
#60
Join Date: Aug 2011
Posts: 1,689
Update: Credit for all $800 FINALLY appeared this evening. (I didn't end up having to do anything-- it just showed up.) The odd thing is, the credit is dated 5/10, 5:55 pm-- 2 minutes after the transaction errored out in the first place. It just took six freaking days to register.
This is because they basically place a 'hold' on a cancelled transaction for 7 days. If the merchant does not claim it, then (and only then) it gets credits back to the VR GC.
If it does not appear back on the VR GC after 7 days, if you call in the CSR can credit the card back while you are on the phone.
Key here: AVOID Cancelled transactions, if they cannot be done (due to errors) you may simply have to wait it out.
ahhh...this may be the work around to get a cancelled transaction refund quicker. However, if this is not available, after 7 days you can just call to get the card credited back.