Account Now?
Jun 15, 2013, 1:30 pm
#121
Join Date: Apr 2013
Posts: 62
Seeing the same dispute form when I log on. I did one bill pay ~2 weeks ago and brought the account to zero. I called them because even though I have no money in the account, I would rather not keep the account open in a "locked" status. The guy told me to fax 4 things:
1. Government issued ID
2. Utility bill to verify address
3. Copy of SSN Card
4. Receipts from my cash load to the card
I told him I do not have #4 and he said to send the rest. What do you think about me just sending the first 2? I really don't want to send these guys a copy of my SSN (not even sure where it is) even though they already have it.
Here is the fax number he gave me in case it can help anyone: 925-217-0052
1. Government issued ID
2. Utility bill to verify address
3. Copy of SSN Card
4. Receipts from my cash load to the card
I told him I do not have #4 and he said to send the rest. What do you think about me just sending the first 2? I really don't want to send these guys a copy of my SSN (not even sure where it is) even though they already have it.
Here is the fax number he gave me in case it can help anyone: 925-217-0052
Last edited by FT2013; Jun 15, 2013 at 1:35 pm Reason: Adding fax number
Jun 15, 2013, 1:33 pm
#122
Join Date: Mar 2010
Posts: 37
My wife and I both just got shut down by Account Now. I told them to just close our accounts and send us back the $1500 each (total $3000) we had just deposited. They said we would have a check in 7 - 10 days. Were they lying? What was your experience?
Jun 15, 2013, 1:37 pm
#123
Join Date: Mar 2010
Posts: 37
I was depositing $1500 two or three time on each card and then turning around and paying off the credit card immediately. The 3nd time I did this on each card they shut me down. When I called them they wanted to know the purpose of my deposits and they wanted me to send them a copy of my Drivers Lic. and a utility bill as well as the CASH receipts for the deposits I made. Since I charged the deposits initially, I don't have cash receipts, so I told them just to close my account and send us our outstanding balance back.
Jun 15, 2013, 1:41 pm
#124
Join Date: Apr 2013
Posts: 62
I was depositing $1500 two or three time on each card and then turning around and paying off the credit card immediately. The 3nd time I did this on each card they shut me down. When I called them they wanted to know the purpose of my deposits and they wanted me to send them a copy of my Drivers Lic. and a utility bill as well as the CASH receipts for the deposits I made. Since I charged the deposits initially, I don't have cash receipts, so I told them just to close my account and send us our outstanding balance back.
Jun 15, 2013, 1:50 pm
#125
Join Date: Mar 2010
Posts: 37
Yes --- the woman, from offshore, put us on hold twice (once for each account), then came back to the phone line and told us that the accounts were closed and I should expect a check in 7 to 10 days. I double checked with her before hanging up and she confirmed what she had said. So, I am hoping this is going to be true. I hope I don't have to fax all that stuff. I'll wait 7 days or so and then call them again to check on the status of the checks and closing. Why don't you try calling back?
Jun 15, 2013, 1:51 pm
#126
Join Date: Apr 2011
Programs: UA Gold, AA Gold, Hyatt Plat, SPG Gold, Marriott Plat, Hilton Gold, Hertz Pres Circle, etc etc
Posts: 382
Seeing the same dispute form when I log on. I did one bill pay ~2 weeks ago and brought the account to zero. I called them because even though I have no money in the account, I would rather not keep the account open in a "locked" status. The guy told me to fax 4 things:
1. Government issued ID
2. Utility bill to verify address
3. Copy of SSN Card
4. Receipts from my cash load to the card
I told him I do not have #4 and he said to send the rest. What do you think about me just sending the first 2? I really don't want to send these guys a copy of my SSN (not even sure where it is) even though they already have it.
Here is the fax number he gave me in case it can help anyone: 925-217-0052
1. Government issued ID
2. Utility bill to verify address
3. Copy of SSN Card
4. Receipts from my cash load to the card
I told him I do not have #4 and he said to send the rest. What do you think about me just sending the first 2? I really don't want to send these guys a copy of my SSN (not even sure where it is) even though they already have it.
Here is the fax number he gave me in case it can help anyone: 925-217-0052
My question- Has anyone had success getting their account back live again by faxing in the requested info? I am happy to send them items #1-3 (and can send them receipts for #4 but they will show I paid for my GDs and reloadits used to load to the card with credit cards, not cash) but only if there is a hope of getting the accounts going again. If it is not going to happen even if I do, then I do not want to send them anything.
Last edited by greek2me; Jun 15, 2013 at 1:57 pm
Jun 15, 2013, 2:35 pm
#128
Join Date: Dec 2012
Location: Murica
Posts: 344
You can also email the info to [email protected]
Asking for all this info is just theatre in my opinion. They have all our info, including SSN, on file. Banks and credit cards don't even ask for this stuff. What is a cash load receipt going to show? Anyway, I sent them what they asked for. If they close my account I'm going to file some complaints. I have a reloadit I cannot load and just found a reliable source.
On a slightly different topic, any other reloadit taking cards out there with billpay that won't shut me down right away? Please PM me.
Asking for all this info is just theatre in my opinion. They have all our info, including SSN, on file. Banks and credit cards don't even ask for this stuff. What is a cash load receipt going to show? Anyway, I sent them what they asked for. If they close my account I'm going to file some complaints. I have a reloadit I cannot load and just found a reliable source.
On a slightly different topic, any other reloadit taking cards out there with billpay that won't shut me down right away? Please PM me.
Jun 15, 2013, 3:01 pm
#130
Join Date: Apr 2013
Location: The Empire State
Programs: CO (RIP), US (RIP), Amtrak. Lots of CC programs.
Posts: 442
I have several accounts and on one I faxed only a utility bill, a drivers license and a one-line "explanation" for the use of the MPs (regardless of their request for "receipts").
Them: (Obviously reading from a script) "You need to fax receipts"
Me: "I don't have receipts [for you]"
Them: "Please hold"
About a minute of scratchy hold music
Them: (Obviously reading from a script) "You need to fax receipts"
I was not asked for a SS card.
Since there are so many shutdowns at once they probably don't want to deal with the accounts individually and are just closing them and cutting checks at this point.
You'll be caught in the next "sweep" I guess, until then good luck!
Them: (Obviously reading from a script) "You need to fax receipts"
Me: "I don't have receipts [for you]"
Them: "Please hold"
About a minute of scratchy hold music
Them: (Obviously reading from a script) "You need to fax receipts"
I was not asked for a SS card.
Since there are so many shutdowns at once they probably don't want to deal with the accounts individually and are just closing them and cutting checks at this point.
You'll be caught in the next "sweep" I guess, until then good luck!
Last edited by cuebert; Jun 15, 2013 at 9:44 pm
Jun 15, 2013, 3:01 pm
#131
Join Date: Apr 2013
Posts: 62
Yes --- the woman, from offshore, put us on hold twice (once for each account), then came back to the phone line and told us that the accounts were closed and I should expect a check in 7 to 10 days. I double checked with her before hanging up and she confirmed what she had said. So, I am hoping this is going to be true. I hope I don't have to fax all that stuff. I'll wait 7 days or so and then call them again to check on the status of the checks and closing. Why don't you try calling back?
I would recommend that everyone call to verify that your accounts are closed even if you have a zero balance. My concern is that if Account Now institutes a monthly fee or something like that down the road and our accounts are still open (but "locked") the accounts will be drawn negative and sent to collections. I have personally seen this happen at other banks in the past.
Please post your result here. Again, based on the information I received most recently from calling, it sounds like the "lock" on a zero balance account means it is closed.
Jun 15, 2013, 3:13 pm
#132
Join Date: May 2013
Posts: 939
It may not be a bad idea to send a letter CMRR stating that you want your account permanently closed so no additional fees are charged from that date and all residual funds returned. I'd send one to the address listed on the website, one to their registered agent in your state and fax a copy.
To tell you the truth we churners are more a headache for companies like this.
We generate no net income ... hell we probably cost them an arm and a leg.
It sounds like they know we are churning and NOT MLing but the only thing worst than a customer breaking laws is a customer costing them $$$.
To tell you the truth we churners are more a headache for companies like this.
We generate no net income ... hell we probably cost them an arm and a leg.
It sounds like they know we are churning and NOT MLing but the only thing worst than a customer breaking laws is a customer costing them $$$.
Jun 15, 2013, 6:59 pm
#134
Join Date: Mar 2010
Posts: 37
Ok, here's an update on my situation. I called back and simply said I wanted to close my account. After verifying my information, the representative said that my account was already closed by the institution and that I could fax in all the requested information if I wanted to continue using it. This is different from what I was told earlier, which was that I needed to fax everything if I wanted to close my account.
I would recommend that everyone call to verify that your accounts are closed even if you have a zero balance. My concern is that if Account Now institutes a monthly fee or something like that down the road and our accounts are still open (but "locked") the accounts will be drawn negative and sent to collections. I have personally seen this happen at other banks in the past.
Please post your result here. Again, based on the information I received most recently from calling, it sounds like the "lock" on a zero balance account means it is closed.
I would recommend that everyone call to verify that your accounts are closed even if you have a zero balance. My concern is that if Account Now institutes a monthly fee or something like that down the road and our accounts are still open (but "locked") the accounts will be drawn negative and sent to collections. I have personally seen this happen at other banks in the past.
Please post your result here. Again, based on the information I received most recently from calling, it sounds like the "lock" on a zero balance account means it is closed.
Jun 16, 2013, 8:59 am
#135
Join Date: Apr 2013
Location: AR
Programs: AA, BA, Alaska Air
Posts: 120
Oh, sorry to hear all the horror stories. It seems the game is up, I had just got the card and now I see this post.
I have not yet activated the card. Now I am thinking if it makes sense to pay the monthly maintenance fee to keep it in play ($5.95 ???).
will have to do some Math else this is down and out as well.
I have not yet activated the card. Now I am thinking if it makes sense to pay the monthly maintenance fee to keep it in play ($5.95 ???).
will have to do some Math else this is down and out as well.