Wells Fargo Prepaid Cards
Aug 10, 2013, 2:36 am
#1757
Join Date: Sep 2012
Location: Western US
Programs: WN CP, WN A-List Preferred, AS MVPG 75k, SPG Gold, Hilton Gold, Hyatt Diamond
Posts: 554
Aug 10, 2013, 4:56 am
#1758
Join Date: Mar 2009
Location: Brooklyn, NY
Posts: 1,470
Aug 10, 2013, 12:56 pm
#1761
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,265
Just called. Said they sent my check June 24th - which is literally a month after I got the cancellation email for "fraud"... I never got it. Getting escalated and I'm supposed to call in 7-10 days.
Aug 10, 2013, 2:06 pm
#1762
Join Date: Mar 2009
Location: Brooklyn, NY
Posts: 1,470
Of course it's possible that they sent the check and it was lost in the mail. It's also possible that they will have an answer for you in 7-10 days. However, speaking only from personal experience it's highly likely that you will be calling them 10 days from now and getting to explain yourself over again after not having any updates.
Aug 12, 2013, 12:12 pm
#1763
Join Date: Jan 2013
Location: CHICAGO, IL
Programs: Arrival Points, M-Life, Hyatt, ULTIMATE REWARDS, AA, UAL, SOUTHWEST
Posts: 121
I forgot to update everyone. When we finally reported the abuse to http://www.consumerfinance.gov/complaint/ , we got a rapid written response from Wells Fargo execs. They informed us that we were getting the money and that the error was found. Two weeks after that we received our money back - check. Who has time to take a company to SC court? If it makes monetary sense for several thousand extra, then maybe yes. Thank you all for your good advice.
Aug 12, 2013, 2:45 pm
#1764
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,265
Of course it's possible that they sent the check and it was lost in the mail. It's also possible that they will have an answer for you in 7-10 days. However, speaking only from personal experience it's highly likely that you will be calling them 10 days from now and getting to explain yourself over again after not having any updates.
Aug 21, 2013, 4:45 pm
#1765
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,265
and.... nothing. Haha. Double escalated now.
Said a check was sent in June but I never got it. Passed the time they said to call, so now they say 3 business days. Keeping the pressure on. They have been nice every time though and seem to understand the situation well, so at least it's not a total pain maker.
Said a check was sent in June but I never got it. Passed the time they said to call, so now they say 3 business days. Keeping the pressure on. They have been nice every time though and seem to understand the situation well, so at least it's not a total pain maker.
Aug 21, 2013, 5:41 pm
#1766
Join Date: Feb 2012
Location: Los Angles
Posts: 2,101
and.... nothing. Haha. Double escalated now.
Said a check was sent in June but I never got it. Passed the time they said to call, so now they say 3 business days. Keeping the pressure on. They have been nice every time though and seem to understand the situation well, so at least it's not a total pain maker.
Said a check was sent in June but I never got it. Passed the time they said to call, so now they say 3 business days. Keeping the pressure on. They have been nice every time though and seem to understand the situation well, so at least it's not a total pain maker.
Last edited by prasha11; Aug 21, 2013 at 8:59 pm
Aug 23, 2013, 11:29 am
#1767
Join Date: Jan 2013
Location: CHICAGO, IL
Programs: Arrival Points, M-Life, Hyatt, ULTIMATE REWARDS, AA, UAL, SOUTHWEST
Posts: 121
Wells Fargo does play
Those are the same tactics they used on us - "check was sent Friday." or "We have escalated your account." or "You will receive a call from us in the next 5 biz days"... SIX months later we got nothing. UNTIL
Submit a complaint to the Feds. They will respond with an official letter within a week.
Submit a complaint to the Feds. They will respond with an official letter within a week.
Aug 23, 2013, 11:33 am
#1768
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
As i said long long ago in this thread, you have to sue wf in sc court. Then they will contact you to settle and cover the court filing costs as they soon fed x your check.
In some instances in some states one can even sue for triple damages and include any interest lost on not having the funds in one's acct
In some instances in some states one can even sue for triple damages and include any interest lost on not having the funds in one's acct
Aug 23, 2013, 1:08 pm
#1769
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,265
Just filed an official complaint at http://www.consumerfinance.gov/complaint/
Hopefully this gets things moving along. Thanks for the help/tips guys.
Hopefully this gets things moving along. Thanks for the help/tips guys.