Wells Fargo Prepaid Cards
Mar 22, 2013, 9:59 pm
#1427
Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,904
Same thing just happened to me today. I called in and was told that when the account is shut down like this they do not auto refund the money. They stated that they hold the money until the cardholder actually calls in to request a check and verify the address they want the check sent to... So I clarified with the gal that if I had not called I would never have been sent my money? and she said that is correct!! After calling they state you will receive the check w/in 7-14 business days.
As I was writing this, my wife called in on hers and was told that her refund was already being processed...??? I would recommend to call just in case.
As I was writing this, my wife called in on hers and was told that her refund was already being processed...??? I would recommend to call just in case.
Mar 22, 2013, 10:54 pm
#1428
Join Date: Nov 2002
Posts: 164
well good to know it wasn't my spending habits that caused the account closure since it's happening to others too. plus, it made no sense to close my account 4 hours after i loaded money into it. why not close my account after I did an ATM withdrawal or BB run. I think they're just cleaning house for anyone who does big loads.
Mar 23, 2013, 2:43 am
#1430
Join Date: Dec 2010
Location: Bay Area, CA
Programs: BA, UA, US, AA
Posts: 49
I received this email on Monday:
Thank you for your interest in the Wells Fargo Prepaid Card.
As part of our routine account opening process, information provided to us is subject to verification. Based on the information provided to us, we are unable to process your Wells Fargo Prepaid Card order at this time.
Please call Customer Service 24 hours a day, 7 days a week at 1-866-360-2857 to confirm your account registration. If you do not call within 10 days of the date of this email, we will cancel your order for a Wells Fargo Prepaid Card.
Before I had a chance to call, I received this email:
We have closed your Wells Fargo Prepaid Card account. Do not attempt to use the card as it will be retained by the merchant per our direction. We have closed this account due to what we have determined to be inappropriate spending/purchasing activity intended to perpetrate fraudulent activity.
I called and spoke to a rep. I said the first email told me to call within ten days. Less than 24 hrs later, before I had a chance to call, the account was closed?
First he said it was closed because I hadn't called in. I said I had ten days, per the first email. Then he said it wasn't that reason after all, and that I will have my refund check in 7-10 days.
I had only put one 2500 load on it, and had done several purchases at grocery for cash back, Costco, gas, and a few other small purchases just to mix it up. I hit the ATM twice.
I was down to $545 remaining.
Thank you for your interest in the Wells Fargo Prepaid Card.
As part of our routine account opening process, information provided to us is subject to verification. Based on the information provided to us, we are unable to process your Wells Fargo Prepaid Card order at this time.
Please call Customer Service 24 hours a day, 7 days a week at 1-866-360-2857 to confirm your account registration. If you do not call within 10 days of the date of this email, we will cancel your order for a Wells Fargo Prepaid Card.
Before I had a chance to call, I received this email:
We have closed your Wells Fargo Prepaid Card account. Do not attempt to use the card as it will be retained by the merchant per our direction. We have closed this account due to what we have determined to be inappropriate spending/purchasing activity intended to perpetrate fraudulent activity.
I called and spoke to a rep. I said the first email told me to call within ten days. Less than 24 hrs later, before I had a chance to call, the account was closed?
First he said it was closed because I hadn't called in. I said I had ten days, per the first email. Then he said it wasn't that reason after all, and that I will have my refund check in 7-10 days.
I had only put one 2500 load on it, and had done several purchases at grocery for cash back, Costco, gas, and a few other small purchases just to mix it up. I hit the ATM twice.
I was down to $545 remaining.
Where else would you expect it to come from? That's where my Prepaid Cards were sent from ...
Mar 25, 2013, 9:01 am
#1438
Join Date: Nov 2012
Location: SAN
Posts: 152
Mar 25, 2013, 12:25 pm
#1440
Join Date: Dec 2010
Posts: 1,516
The follow up.
Now we both cannot login to our WFPP account - the message is "Security information incorrect". Does that mean they shutdown us?
UPDATE: Called customer service and was told that an account on the security review and nothing is required from me this time. Should take 7-10 days for them to review. It seems they organized massive audit of their accounts.
Now we both cannot login to our WFPP account - the message is "Security information incorrect". Does that mean they shutdown us?
UPDATE: Called customer service and was told that an account on the security review and nothing is required from me this time. Should take 7-10 days for them to review. It seems they organized massive audit of their accounts.