Wells Fargo Prepaid Cards
Nov 13, 2012, 12:08 pm
#482
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
Two days ago I noticed the "Add Funds" option has disappeared from the sidebar in my account. I suspect my account got locked and to avoid having my funds frozen I took out all the money out before I call in. Turned out my suspicion was right. Btw, calling in *will* escalate your case. Will report back on how it goes.
Wells Farggo
ATM/Debit Card Executive Office
Customer Care
1350 Montego Way, Suite 500
Walnut Creek, CA 94598
ATTN: Meth Tellado
(her name is pronounced like MATE)
Nov 13, 2012, 1:17 pm
#484
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
1. It sounds like there may be different kinds/levels of account locks - either that, or it takes some time to complete the process, and reaper99999 saw some sign of it before the process was completed.
2. It suggests that if you have done something that you suspect might prompt them to lock you, one might be able to avoid bigger headaches by checking your account online and watching for the telltale sign of the Add Funds option disappearing. If that happens, unload quickly.
Hmmm.
Nov 13, 2012, 3:34 pm
#486
Join Date: Jun 2011
Posts: 70
I believe reaper99999 indicated that he/she was able to get all their money out. This seems interesting from a couple of aspects...
1. It sounds like there may be different kinds/levels of account locks - either that, or it takes some time to complete the process, and reaper99999 saw some sign of it before the process was completed.
2. It suggests that if you have done something that you suspect might prompt them to lock you, one might be able to avoid bigger headaches by checking your account online and watching for the telltale sign of the Add Funds option disappearing. If that happens, unload quickly.
Hmmm.
1. It sounds like there may be different kinds/levels of account locks - either that, or it takes some time to complete the process, and reaper99999 saw some sign of it before the process was completed.
2. It suggests that if you have done something that you suspect might prompt them to lock you, one might be able to avoid bigger headaches by checking your account online and watching for the telltale sign of the Add Funds option disappearing. If that happens, unload quickly.
Hmmm.
Per MM's experience my guess is that once you've called and they've escalated your case then you wont be able to get money out.
Nov 14, 2012, 6:15 pm
#490
Suspended
Join Date: May 2012
Posts: 613
Nov 14, 2012, 6:43 pm
#491
Join Date: Aug 2011
Location: On the Lake USA
Programs: Marriott Ambassador, Hilton Diamond because they have nothing higher
Posts: 523
They are fun to call if you have at least 1 full hour to be on hold from 5-8 minutes at a time while the reps go to check things like why am I getting a message in RED that says Maximum Number of Reloads reached when I haven't done one in 23 days and the previous one was 37 days so only one in a month which couldn't hit the max amount. They all go Haaahh, waaaat,
ok may I put you on a brief hold while I research that.............................................. .................................................. .................................................. ...................................
Ok the max reload is........ no you are wrong maaam look 23 days ago I loaded more than that............ahhh oh ok well let me check with supervisor then long hold back and forth a few times then talk to supervisor who will tell you something inaccurrate prehaps and then make you hold while Super checks with manager. We have reset your card sir you can load it NOW
Wrong it still gives same message and back and forth for 30 minutes more then finally we are filling out an Escalation. We will call you which is unlikely the 5 times I did it only got one call. Then you get a Fee of $1 for calling them on your account even after they said they will waive it.
Have fun
ok may I put you on a brief hold while I research that.............................................. .................................................. .................................................. ...................................
Ok the max reload is........ no you are wrong maaam look 23 days ago I loaded more than that............ahhh oh ok well let me check with supervisor then long hold back and forth a few times then talk to supervisor who will tell you something inaccurrate prehaps and then make you hold while Super checks with manager. We have reset your card sir you can load it NOW
Wrong it still gives same message and back and forth for 30 minutes more then finally we are filling out an Escalation. We will call you which is unlikely the 5 times I did it only got one call. Then you get a Fee of $1 for calling them on your account even after they said they will waive it.
Have fun
Nov 14, 2012, 8:45 pm
#494
Join Date: Sep 2006
Location: LAX
Posts: 1,207
Perhaps if this card were used more as it is intended to be used there would be less issues. I'm not saying that loading the card and then trying to quickly unload the funds to meet minimum spend requirements is prohibited, but no one can doubt that this isn't what WF had in mind. It follows that the difficulties people are having should be expected.
Well, everyone except Marathon Man. His experience was unbelievable--and yet (mainly because it's him) I believe it!
Well, everyone except Marathon Man. His experience was unbelievable--and yet (mainly because it's him) I believe it!
Nov 14, 2012, 9:28 pm
#495
Join Date: Jul 2003
Location: WAS/ Silver Spring, MD,USA
Programs: UA/AA
Posts: 857
Yes , my credit & ca limits are more than adequate. It is their system that is fouled up.