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It's a literacy test that's easy to pass. This is the Serve thread. Post questions or information concerning other topics in the appropriate threads elsewhere in this forum. For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards. Mentions of Softcard (formerly ISIS) are purely incidental to setting up and using Serve/Softcard. Softcard does not hold money, and you cannot load to it. You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only. https://www.serve.com/#/add-cash If your card doesn't say "debit" on the front, it isn't a debit card. Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed. Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load. Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD Normal Serve
You can combine the three methods above and load a total of $7k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers. Serve/Softcard Check if your phone/network is compatible
You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers. The SD card in the iPhone case used for Softcard is account specific. Once an account has been registered to a card, it cannot be used for another. Temp Serve You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit. Online Credit Card Loads Only one card can be linked at a time. As of 10/09/14, coding of credit card loads changed. In general, Mastercard and American Express cards post as before; see below for information on point earning. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase. The Chase Ink Bold is a charge card and has no cash advance ability. Treated as purchase, earns cashback/points/miles:
Treated as purchase, but doesn't earn points/miles:
Posts as a cash advance: For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed. Several people have reported no problems with loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card. YMMV. When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval. Online Debit Card Loads For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal*, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged. Switching to Serve or Serve/Softcard Helpful instruction post, latest. Thanks raeneye. Also see this thread: Switching from Serve to BlueBird - 31 day wait??? Switching to Serve/Softcard
Switching from BB to Serve
The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318 Loading with debit card at Walmart register Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments. Training a WM cashier:
Error Messages: DEBIT NOT AVAILABLE Received when I used a card I thought I had activated but hadn't. DEBIT NOT APPROVED Received when the card's monthly load limit had been reached. TENDER NOT ALLOWED Card was incorrectly read, or wrong PIN entered. HOST TIMEOUT Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later. Using Serve For online bill pay
For bank transfers Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve. === People with an apartment address can find helpful information quoted in post #8530 |
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