Last edit by: JAXBA
Read the wiki before posting a question.
It's a literacy test that's easy to pass.
This is the Serve thread. Post questions or information concerning other topics in the appropriate threads elsewhere in this forum.
For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.
Mentions of Softcard (formerly ISIS) are purely incidental to setting up and using Serve/Softcard. Softcard does not hold money, and you cannot load to it.
You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.
https://www.serve.com/#/add-cash
If your card doesn't say "debit" on the front, it isn't a debit card.
Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.
Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.
Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD
Normal Serve
You can combine the three methods above and load a total of $7k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.
Serve/Softcard Check if your phone/network is compatible
You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.
The SD card in the iPhone case used for Softcard is account specific. Once an account has been registered to a card, it cannot be used for another.
Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.
Online Credit Card Loads
Only one card can be linked at a time.
As of 10/09/14, coding of credit card loads changed. In general, Mastercard and American Express cards post as before; see below for information on point earning. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.
The Chase Ink Bold is a charge card and has no cash advance ability.
Treated as purchase, earns cashback/points/miles:
Treated as purchase, but doesn't earn points/miles:
Posts as a cash advance:
For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.
Several people have reported no problems with loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card. YMMV.
When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval.
Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal*, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.
Switching to Serve or Serve/Softcard
Helpful instruction post, latest. Thanks raeneye.
Also see this thread: Switching from Serve to BlueBird - 31 day wait???
Switching to Serve/Softcard
Switching from BB to Serve
The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318
Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.
Training a WM cashier:
Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.
DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.
TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.
HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.
Using Serve
For online bill pay
For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===
People with an apartment address can find helpful information quoted in post #8530
It's a literacy test that's easy to pass.
This is the Serve thread. Post questions or information concerning other topics in the appropriate threads elsewhere in this forum.
For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.
Mentions of Softcard (formerly ISIS) are purely incidental to setting up and using Serve/Softcard. Softcard does not hold money, and you cannot load to it.
You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.
https://www.serve.com/#/add-cash
If your card doesn't say "debit" on the front, it isn't a debit card.
Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.
Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.
Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD
Normal Serve
- Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
- Online Debit Card Load - $200/day and $1,000/month (NOT a gift card with a PIN that some people call a "Debit card")
- Online Credit Card Load - $200/day and $1,000/month
- Checking/Savings Account - $2,000/month
- Checks - $2,000/day and $10,000/month
- ATM Withdrawals - $750/day and $2,000/month
You can combine the three methods above and load a total of $7k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.
Serve/Softcard Check if your phone/network is compatible
- Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
- Online Debit Card Load - $500/day and $1,500/month (NOT a gift card with a PIN that some people call a "Debit card")
- Online Credit Card Load - $500/day and $1,500/month
- Checking/Savings Account - $2,000/month
- Checks - $2,000/day and $10,000/month
- ATM Withdrawals - $750/day and $2,000/month
You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.
The SD card in the iPhone case used for Softcard is account specific. Once an account has been registered to a card, it cannot be used for another.
Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.
Online Credit Card Loads
Only one card can be linked at a time.
As of 10/09/14, coding of credit card loads changed. In general, Mastercard and American Express cards post as before; see below for information on point earning. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.
The Chase Ink Bold is a charge card and has no cash advance ability.
Treated as purchase, earns cashback/points/miles:
- Bank of America (FIA) (MasterCard, American Express)
- Barclaycard (Mastercard, Visa)
- Capital One (Mastercard, Visa)
- Chase (MasterCard, Visa)
- Citi (MasterCard, American Express)
- Discover
Treated as purchase, but doesn't earn points/miles:
- American Express (May count toward minimum spend)
Posts as a cash advance:
For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.
Several people have reported no problems with loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card. YMMV.
When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval.
Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal*, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.
Switching to Serve or Serve/Softcard
Helpful instruction post, latest. Thanks raeneye.
Also see this thread: Switching from Serve to BlueBird - 31 day wait???
Switching to Serve/Softcard
- Call up Bluebird or Serve and close account. Make sure your account is at $0.00 before calling. Just close it, don't ask for a temp Serve or anything. CSR will say account is now closed and you have 30 days to change your mind should you decide to re-open it.
- Download the Softcard mobile app from Apple App Store or Google Play Store. If you're an iPhone user you have to buy the NFC CashWrap case from your carrier store.
- Launch Softcard Mobile App and create Softcard account. You'll be asked if you want to open a Serve account; Yes you do. Start the registration through Softcard mobile app for a Serve account, once you are finished you will be told you will receive an Email from Amex with your account approval. I waited a few hours and called Serve customer service like the wiki says and completed the registration.
- Once I got off the phone with Serve I received an email from Serve where I verified my account and email; at this point Amex Serve is open.
- Launch Softcard Mobile app again click add new
- Activate card with Softcard and select Amex Serve. Follow the instructions & you're good to add. Once this is complete a Serve Card will populate in Softcard. Must activate physical card to get full load limits. Check account status and it automatically credits to your serve account based on who you signed up with. (Verizon - $25, T-Mobile - $50, AT&T - $30 (For AT&T: Get $15 w/activation. Earn additional $15 w/account replenishment))
Switching from BB to Serve
- Login to BB account, bring account balance to Zero, (By Bill Pay, Send money, etc..)
- Call BB, tell them that you want to open a serve account and close your current BB account. after they check everything they will say something like: "Your account will be permanently closed after 31 days, you can reopen it within 31 day if you change your mind, and you can apply for your new Serve account now, just make sure use the exact same register info from BB."
- at this point BB is closed. next morning, goto CVS and get a temporary Serve card (only with cash), load $500, ($2.95 waived, Yeah!!)
- get back home, register temporary Serve online, First error: "phone number already registered, please try a different number" could be the my BB's ghost account still showing up on their system, could be my info is not match my BB's registration? i'm not really sure at this point. What I did is keep the same number but change from Cell phone to home phone. and registration went through
- after the register and login, second error: "We're still processing your application. Please check your email for an update"
- I have see people on the thread reported waiting for weeks for the same message, So, I pickup the phone and called them, ask them to speed up the process.
- CSR, told me that my account went to "account security protection department" transfer me to them.
- at account security protection department, they told me need to call back on my phone number which I registered to verify.
- after the call back of verification, CSR told me that my new Serve account is active now, email address verification will be send with in 5 minutes, permanent card will be received within 7-10 days.
- CSR also told me the I can load and spend on the temporary card, but not bill pay.
The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318
Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.
Training a WM cashier:
- If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
- If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
- The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
- Avoid saying gift card. Always refer to your card as a debit card.
Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.
DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.
TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.
HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.
Using Serve
For online bill pay
- You can pay the credit card that you used to buy VRs/GCs
- Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
- Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement
For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===
People with an apartment address can find helpful information quoted in post #8530
Serve - Another Paypal/Amazon Payments.
#6646
Join Date: Oct 2013
Posts: 252
This. If you've reached your load limit it says transaction approved because WMs payment system verified the transaction, then Amex rejects it's because you've gone over your load limit for the month. If you pay with debit you'll see this in your transaction history, a $500 debit and then a $500 credit.
You currently have no recent activity.
I hope it was as simple as a limit error. Maybe their system thinks the card has been loaded 5k for September. I'll have to call and ask. Thanks for the replies.
EDIT: From the Wiki, it seems like that error (DEBIT NOT AVAILABLE) meas the card is not activated. But I did activate the card using the online system. I'll call tomorrow to make sure their system show the card as active.
Last edited by andres17; Sep 14, 2014 at 10:37 pm
#6649
Join Date: Feb 2014
Location: Fresno, CA
Posts: 93
Anyone else notice the auto "money add" is not working? I have two different Serve accounts setup to do weekly cc loads and debit loads. But they have not functioned for two weeks. No error emails, just not happening. Manual money add still works.
#6650
Join Date: Aug 2011
Location: SJC
Programs: DL DM
Posts: 130
Thanks, that's what I'm seeing. A debit followed by a credit. However, this is a new account. When I click on the Transactions tab on Serve online banking, it says:
You currently have no recent activity.
I hope it was as simple as a limit error. Maybe their system thinks the card has been loaded 5k for September. I'll have to call and ask. Thanks for the replies.
EDIT: From the Wiki, it seems like that error (DEBIT NOT AVAILABLE) meas the card is not activated. But I did activate the card using the online system. I'll call tomorrow to make sure their system show the card as active.
You currently have no recent activity.
I hope it was as simple as a limit error. Maybe their system thinks the card has been loaded 5k for September. I'll have to call and ask. Thanks for the replies.
EDIT: From the Wiki, it seems like that error (DEBIT NOT AVAILABLE) meas the card is not activated. But I did activate the card using the online system. I'll call tomorrow to make sure their system show the card as active.
#6651
Join Date: Jun 2004
Programs: AA Gold
Posts: 190
One of our four Serve accounts still does not work at BillPay and Profile (technical difficulties). For that account, I still need to reflash to log in (or else still getting "technical difficulties.)"
#6654
Join Date: Jun 2014
Posts: 10
This seems like an important question that I haven't seen discussed.
I BP'd my landlord on 8/26 and he claims to have never received the check. I was able to write him a personal check, and a hard-to-understand CSR told me something about a 14 day waiting period/investigation. I decided to wait on that for check to show. It hasn't, and now I want my money back from serve.
Are other people experiencing lost payments? How difficult is it to resolve?
I BP'd my landlord on 8/26 and he claims to have never received the check. I was able to write him a personal check, and a hard-to-understand CSR told me something about a 14 day waiting period/investigation. I decided to wait on that for check to show. It hasn't, and now I want my money back from serve.
Are other people experiencing lost payments? How difficult is it to resolve?
So, if you need to stop a Serve BP call, ask for an operator, and then open a "transaction dispute." If you have a valid dispute, I assume they will refund your money. I have no idea what happens if they claim the check has been cashed and you claim otherwise. Thankfully, I won't be finding out.
#6655
Join Date: Jul 2014
Posts: 88
I'm looking to switch to Serve ISIS (Softcard now). Does closing the regular Serve account online any different from calling in? The Wiki says cancelling through phone they'll allow you to re-open within 30 days but online it says it's permanent and that the action is not reversible.
I'm at work now and forgot to bring my Serve card with me so I can't call in to cancel and was surprised to see the option available online. Just to be safe I'm going to wait until I have my card number before I cancel.
I'm at work now and forgot to bring my Serve card with me so I can't call in to cancel and was surprised to see the option available online. Just to be safe I'm going to wait until I have my card number before I cancel.
#6656
Join Date: Jul 2014
Posts: 3,688
After writing my landlord a personal check to get him off my case, I called Serve and opened a "transaction dispute". The CSR said they would investigate and get back to me via email in three working days. Today I received an email that Serve's investigation had determined that the check had been cashed. Major bummer. I double-checked with my landlord that he hadn't received a check and then called Serve to go to war with them. While I was on hold, my landlord called back and said that he had actually received and cashed the Serve check. Figures...
So, if you need to stop a Serve BP call, ask for an operator, and then open a "transaction dispute." If you have a valid dispute, I assume they will refund your money. I have no idea what happens if they claim the check has been cashed and you claim otherwise. Thankfully, I won't be finding out.
So, if you need to stop a Serve BP call, ask for an operator, and then open a "transaction dispute." If you have a valid dispute, I assume they will refund your money. I have no idea what happens if they claim the check has been cashed and you claim otherwise. Thankfully, I won't be finding out.
All payees I sent checks acknowledged receiving them but the one that claimed she didn't get it, changed her tune when I gave check number and date it was cashed by her. I deleted her from Serve's list of payees.
#6657
Join Date: Jul 2014
Posts: 3,688
I'm looking to switch to Serve ISIS (Softcard now). Does closing the regular Serve account online any different from calling in? The Wiki says cancelling through phone they'll allow you to re-open within 30 days but online it says it's permanent and that the action is not reversible.
I'm at work now and forgot to bring my Serve card with me so I can't call in to cancel and was surprised to see the option available online. Just to be safe I'm going to wait until I have my card number before I cancel.
I'm at work now and forgot to bring my Serve card with me so I can't call in to cancel and was surprised to see the option available online. Just to be safe I'm going to wait until I have my card number before I cancel.
#6658
Suspended
Join Date: May 2014
Location: ILG/PHL
Programs: Amex Plat, AA Gold, SPG Gold, Hyatt Gold, HHonors Gold, Carlson Gold
Posts: 1,075
#6659
Join Date: Jul 2014
Posts: 3,688
I closed the account on a Saturday, minutes later, I applied for S-I on my phone and registration was approved. I got the verizon welcome bonus credit immediately. I received the physical card the following Thursday and was able to load $500. All these was back in July before the rebranding.
#6660
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
After writing my landlord a personal check to get him off my case, I called Serve and opened a "transaction dispute". The CSR said they would investigate and get back to me via email in three working days. Today I received an email that Serve's investigation had determined that the check had been cashed. Major bummer. I double-checked with my landlord that he hadn't received a check and then called Serve to go to war with them. While I was on hold, my landlord called back and said that he had actually received and cashed the Serve check. Figures...
So, if you need to stop a Serve BP call, ask for an operator, and then open a "transaction dispute." If you have a valid dispute, I assume they will refund your money. I have no idea what happens if they claim the check has been cashed and you claim otherwise. Thankfully, I won't be finding out.
So, if you need to stop a Serve BP call, ask for an operator, and then open a "transaction dispute." If you have a valid dispute, I assume they will refund your money. I have no idea what happens if they claim the check has been cashed and you claim otherwise. Thankfully, I won't be finding out.