Serve - Another Paypal/Amazon Payments.

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Old Jan 26, 15, 10:01 am   -   Wikipost
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Last edit by: JAXBA
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Read the wiki before posting a question.
It's a literacy test that's easy to pass.

This is the Serve thread. Post questions or information concerning other topics in the appropriate threads elsewhere in this forum.

For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.

Mentions of Softcard (formerly ISIS) are purely incidental to setting up and using Serve/Softcard. Softcard does not hold money, and you cannot load to it.


You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.

https://www.serve.com/#/add-cash

If your card doesn't say "debit" on the front, it isn't a debit card.


Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.

Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.

Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD


Normal Serve
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $200/day and $1,000/month (NOT a gift card with a PIN that some people call a "Debit card")
  • Online Credit Card Load - $200/day and $1,000/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $7k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Serve/Softcard Check if your phone/network is compatible
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $500/day and $1,500/month (NOT a gift card with a PIN that some people call a "Debit card")
  • Online Credit Card Load - $500/day and $1,500/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

The SD card in the iPhone case used for Softcard is account specific. Once an account has been registered to a card, it cannot be used for another.

Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.


Online Credit Card Loads
Only one card can be linked at a time.

As of 10/09/14, coding of credit card loads changed. In general, Mastercard and American Express cards post as before; see below for information on point earning. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.

The Chase Ink Bold is a charge card and has no cash advance ability.

Treated as purchase, earns cashback/points/miles:
  • Bank of America (FIA) (MasterCard, American Express)
  • Barclaycard (Mastercard, Visa)
  • Capital One (Mastercard, Visa)
  • Chase (MasterCard, Visa)
  • Citi (MasterCard, American Express)
  • Discover

Treated as purchase, but doesn't earn points/miles:
  • American Express (May count toward minimum spend)

Posts as a cash advance:
For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.

Several people have reported no problems with loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card. YMMV.

When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval.


Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal*, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.


Switching to Serve or Serve/Softcard
Helpful instruction post, latest. Thanks raeneye.

Also see this thread: Switching from Serve to BlueBird - 31 day wait???

Switching to Serve/Softcard
  1. Call up Bluebird or Serve and close account. Make sure your account is at $0.00 before calling. Just close it, don't ask for a temp Serve or anything. CSR will say account is now closed and you have 30 days to change your mind should you decide to re-open it.
  2. Download the Softcard mobile app from Apple App Store or Google Play Store. If you're an iPhone user you have to buy the NFC CashWrap case from your carrier store.
  3. Launch Softcard Mobile App and create Softcard account. You'll be asked if you want to open a Serve account; Yes you do. Start the registration through Softcard mobile app for a Serve account, once you are finished you will be told you will receive an Email from Amex with your account approval. I waited a few hours and called Serve customer service like the wiki says and completed the registration.
  4. Once I got off the phone with Serve I received an email from Serve where I verified my account and email; at this point Amex Serve is open.
  5. Launch Softcard Mobile app again click add new
  6. Activate card with Softcard and select Amex Serve. Follow the instructions & you're good to add. Once this is complete a Serve Card will populate in Softcard. Must activate physical card to get full load limits. Check account status and it automatically credits to your serve account based on who you signed up with. (Verizon - $25, T-Mobile - $50, AT&T - $30 (For AT&T: Get $15 w/activation. Earn additional $15 w/account replenishment))

Switching from BB to Serve
  1. Login to BB account, bring account balance to Zero, (By Bill Pay, Send money, etc..)
  2. Call BB, tell them that you want to open a serve account and close your current BB account. after they check everything they will say something like: "Your account will be permanently closed after 31 days, you can reopen it within 31 day if you change your mind, and you can apply for your new Serve account now, just make sure use the exact same register info from BB."
  3. at this point BB is closed. next morning, goto CVS and get a temporary Serve card (only with cash), load $500, ($2.95 waived, Yeah!!)
  4. get back home, register temporary Serve online, First error: "phone number already registered, please try a different number" could be the my BB's ghost account still showing up on their system, could be my info is not match my BB's registration? i'm not really sure at this point. What I did is keep the same number but change from Cell phone to home phone. and registration went through
  5. after the register and login, second error: "We're still processing your application. Please check your email for an update"
  6. I have see people on the thread reported waiting for weeks for the same message, So, I pickup the phone and called them, ask them to speed up the process.
  7. CSR, told me that my account went to "account security protection department" transfer me to them.
  8. at account security protection department, they told me need to call back on my phone number which I registered to verify.
  9. after the call back of verification, CSR told me that my new Serve account is active now, email address verification will be send with in 5 minutes, permanent card will be received within 7-10 days.
  10. CSR also told me the I can load and spend on the temporary card, but not bill pay.

The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318



Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.

Training a WM cashier:
  • If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
  • If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
  • The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
  • Avoid saying gift card. Always refer to your card as a debit card.

Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.

DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.

TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.

HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.


Using Serve
For online bill pay
  • You can pay the credit card that you used to buy VRs/GCs
  • Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
  • Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement



For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===

People with an apartment address can find helpful information quoted in post #8530
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Old Jul 6, 14, 1:42 pm
  #4966  
 
Join Date: Oct 2013
Location: WAS
Programs: SPG Plat. Marriott Plat. Hilton Diamond. Hyatt Diamond. IHG Plat.
Posts: 2,576
Originally Posted by raccah View Post
I think this has been discussed in the past and I did a search - and found a response but not sure of the outcome. I want to move my SO to serve from BB, and use my phone's ISIS (by the way anyone pickup on the fact that ISIS is now screwed for choosing this acronym??).

So, there was a hint to put one's SIM into another phone and that would unsynch the serve card from the ISIS on that SIM. If I do that:

1) Am I correct that my Serve will still be ISIS enabled and have a higher limits, as the card still says ISIS on it - correct?
2) I can add my SO to the ISIS SIM and her card will now be on my phone - will this cause issues for her? Does ISIS or Serve know who owns the phone and deny her access because she is not me (for my phone account)?

Thanks for the help!
1. Correct.
2. Everything is on the Secure SIM. Not the phone itself.

Originally Posted by joroyal View Post
Does anyone know the answer to this? I have the same question...
Don't need phone after registration.
f0xx is offline  
Old Jul 6, 14, 3:18 pm
  #4967  
 
Join Date: Apr 2013
Posts: 65
A little help please. I just spent 2 hours in an ATT store and am about to lose it. I got an ISIS mobile wallet case from a friend who recently switched to Android and no longer needed it. They had me put in an ISIS sim card and reset the phone and delete and reinstall the ISIS app but the app keeps taking me to a login screen and doesn't allow me to create a new account. Has anyone had this problem with a used case? Is there a way to reset this case or fix this problem? Any help would be greatly appreciated.
voisinator is offline  
Old Jul 6, 14, 3:32 pm
  #4968  
 
Join Date: Mar 2014
Location: OC/LAX
Posts: 376
Originally Posted by voisinator View Post
A little help please. I just spent 2 hours in an ATT store and am about to lose it. I got an ISIS mobile wallet case from a friend who recently switched to Android and no longer needed it. They had me put in an ISIS sim card and reset the phone and delete and reinstall the ISIS app but the app keeps taking me to a login screen and doesn't allow me to create a new account. Has anyone had this problem with a used case? Is there a way to reset this case or fix this problem? Any help would be greatly appreciated.
There's a micro sd card in the back of the isis case. It's already associated with your friend's account. I think the AT&T store can give you a new one.
aceofcards is offline  
Old Jul 6, 14, 4:12 pm
  #4969  
 
Join Date: Apr 2013
Posts: 65
Originally Posted by aceofcards View Post
There's a micro sd card in the back of the isis case. It's already associated with your friend's account. I think the AT&T store can give you a new one.
ATT said they did have any and after another hour on the phone with ISIS they said they couldn't send me one either. Just said that I need to buy a new case for $70. Super lame that the case appears to be worthless after the original owner is done with it. Has anyone figured out a way to get around this? Use an ISIS phone case with iphone that has been previously owned?
voisinator is offline  
Old Jul 6, 14, 5:13 pm
  #4970  
 
Join Date: Oct 2013
Location: WAS
Programs: SPG Plat. Marriott Plat. Hilton Diamond. Hyatt Diamond. IHG Plat.
Posts: 2,576
Originally Posted by voisinator View Post
ATT said they did have any and after another hour on the phone with ISIS they said they couldn't send me one either. Just said that I need to buy a new case for $70. Super lame that the case appears to be worthless after the original owner is done with it. Has anyone figured out a way to get around this? Use an ISIS phone case with iphone that has been previously owned?
Nope.
f0xx is offline  
Old Jul 6, 14, 7:36 pm
  #4971  
 
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,355
I thought that I would add some data points about multiple loads at Serve. I also had trouble in the beginning for trying two $500 as others have confirmed. However, I have had no trouble doing $500 and then a different value to a second card (e.g. $250). I did it successfully at 2 stores last week.

Also though dealing with a OV where the funds are locked up. Figured that I would go ahead and wait 7-8 days before acting crazy about it. LOL.
cdancer20 is offline  
Old Jul 7, 14, 6:37 am
  #4972  
 
Join Date: May 2014
Location: Central VA/LYH/ROA
Programs: BA, AA, SPG, HLTN, ETC
Posts: 361
Ok, Ive looked through the forums and other sites and have seen like 4 different things....
can anyone confirm that you can still load serve at wm with vanilla/gc/debit at all or did they kill all gc/debit loads for serve at wm when they killed them with bb?
air360 is offline  
Old Jul 7, 14, 7:18 am
  #4973  
 
Join Date: Jun 2014
Location: Oklahoma
Posts: 149
Originally Posted by voisinator View Post
ATT said they did have any and after another hour on the phone with ISIS they said they couldn't send me one either. Just said that I need to buy a new case for $70. Super lame that the case appears to be worthless after the original owner is done with it. Has anyone figured out a way to get around this? Use an ISIS phone case with iphone that has been previously owned?
I'm sure if you call enough times to the right people you'll be able to get around this. If anything, have your friend who purchased it call and say he switched phone numbers and needs a new sim card. There's no reason you should require a new case to get a simple sim card.
workaccounttoday is offline  
Old Jul 7, 14, 7:18 am
  #4974  
 
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,355
Originally Posted by air360 View Post
Ok, Ive looked through the forums and other sites and have seen like 4 different things....
can anyone confirm that you can still load serve at wm with vanilla/gc/debit at all or did they kill all gc/debit loads for serve at wm when they killed them with bb?
Anything that is accepted for BB is accepted for Serve. And anything not accepted for BB is not accepted for Serve/MO/BP/etc.
cdancer20 is offline  
Old Jul 7, 14, 10:04 am
  #4975  
 
Join Date: Dec 2013
Posts: 18
WM update

Here in FL 11:49A EST. Moneypass Kiosk still not accepting my pin for Simon Visa load to Serve....but regular register load with pin IS now working (this option was not working last Thurs 7/3). Relegated to the more painful, time consuming option at WM going fwd unfortunately... but better than nothing.
mm93991 is offline  
Old Jul 7, 14, 10:17 am
  #4976  
 
Join Date: Dec 2013
Location: NYC
Posts: 3,121
Originally Posted by cdancer20 View Post
I thought that I would add some data points about multiple loads at Serve. I also had trouble in the beginning for trying two $500 as others have confirmed. However, I have had no trouble doing $500 and then a different value to a second card (e.g. $250). I did it successfully at 2 stores last week.

Also though dealing with a OV where the funds are locked up. Figured that I would go ahead and wait 7-8 days before acting crazy about it. LOL.
FD?
Domat is offline  
Old Jul 7, 14, 10:34 am
  #4977  
 
Join Date: Dec 2013
Posts: 20
Originally Posted by raenye View Post
I just did the switch from Serve to Serve with Isis today. Here are some details.

Preparations:
  • Bought an Optimus F6, activated a $3 pay-by-day prepaid plan on t-mobile.com and got a secure SIM from a T-mobile store.
  • Downloaded ISIS app from play store.
  • Zeroed old account and saved all statements.

Today:
  • Logged in to serve.com and closed old account.
  • Opened the ISIS app and signed up an account*.
    Note: I was stupid enough not to use a referral link that would give $10 each to the referrer and the referee (if you need an ISIS referral, PM me).
  • Applied for a Serve card via the ISIS app. Used old information, except (i) phone number set as "home" and not "mobile"; and (ii) swapped digits in SSN by mistake. Got the "pending for review, you'll get an email" message. Same message when logging in to serve.com.
  • Called Serve (number in wiki) and asked how can I help them verify my account. After verifying me**, I was told to upload verifying documents to https://secure.serve.com/user/SecureFileUpload and call back. Possibly can avoid this phone call by uploading the documents beforehand.
  • Uploaded SSN card and DL photos and called again. CSR examined these and approved my account immediately.
  • Logged in to serve.com, there's already $25 credit. Linked debit and credit card; it seems that I can load online, but I didn't try. Limits are still $200/$1000. Hope this change soon.
  • Linked Serve card to ISIS via the app*.
  • Special offer from Coca Cola: 90 MCR points. You get an email with a loyalty card number (636...) that you can link to your MCR account. These are worth 3 free drinks, but it's better to get free drinks via the Serve $1 back promotion

To Do (in 7-10 business days, after physical card arrives):
  • Need activated card to view account number for DD, bill pay, or withdraw to bank.
  • Need card number to load GDMP or to connect twitter for Amex Sync offers.
  • Swipe it at WM

Going to try paying at CVS and at a Coke vending machine now.


* This step requires you to have a working T-mobile data connection. No WiFi.
** When asked, I used the real last 4 digits of SSN.
Just got an ISIS compatible phone. Want to close Serve to re-register on ISIS for bonus. I'm confused about step 6 from Wiki that says "Activate card with Isis and select Amex Serve." Is this the OLD Serve card from 1st closed account? or a new one that comes in the mail when you re-register for Serve on ISIS?

Thanks!
godswrath is offline  
Old Jul 7, 14, 12:17 pm
  #4978  
 
Join Date: Jul 2014
Posts: 9
This won't make you rich but Walgreens uses ISIS. The Gold Peak teas are $1.49 this week with a $1.49 Register reward back making them free. If you pay for it with ISIS you then get the $1 credit making you a buck richer.
Nurse84 is offline  
Old Jul 7, 14, 12:55 pm
  #4979  
Suspended
 
Join Date: Jun 2011
Posts: 639
Originally Posted by Nurse84 View Post
This won't make you rich but Walgreens uses ISIS. The Gold Peak teas are $1.49 this week with a $1.49 Register reward back making them free. If you pay for it with ISIS you then get the $1 credit making you a buck richer.
thanks
member7777 is offline  
Old Jul 7, 14, 1:25 pm
  #4980  
 
Join Date: Oct 2013
Posts: 252
I would like to get Isis for the Serve benefits (increase monthly online cc load limit of 1.5k). Now, I have an iPhone 5s, and don't feel like spending $80 for an NFC enabled case. My brother has a Samsung Galaxy S4 with T-Mobile. Can I download the Isis Android app on his phone, add my Serve card on his Isis account, and have it work? Or does Isis matches the cell number to the Serve account phone number? I don't think they (Isis team) are that sophisticated. Just want to see if somebody has done this. Also, does he needs to get an enhanced SIM card? Does T-Mobile charges for it? Thanks for the help.
andres17 is offline  

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