Serve - Another Paypal/Amazon Payments.

    Hide Wikipost
Old Jan 26, 15, 10:01 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JAXBA
Wiki Link
Read the wiki before posting a question.
It's a literacy test that's easy to pass.

This is the Serve thread. Post questions or information concerning other topics in the appropriate threads elsewhere in this forum.

For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.

Mentions of Softcard (formerly ISIS) are purely incidental to setting up and using Serve/Softcard. Softcard does not hold money, and you cannot load to it.


You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.

https://www.serve.com/#/add-cash

If your card doesn't say "debit" on the front, it isn't a debit card.


Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.

Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.

Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD


Normal Serve
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $200/day and $1,000/month (NOT a gift card with a PIN that some people call a "Debit card")
  • Online Credit Card Load - $200/day and $1,000/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $7k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

Serve/Softcard Check if your phone/network is compatible
  • Serve loading via VR/MP or WM/FD load: $2,500/day and $5,000 total per calendar month
  • Online Debit Card Load - $500/day and $1,500/month (NOT a gift card with a PIN that some people call a "Debit card")
  • Online Credit Card Load - $500/day and $1,500/month
  • Checking/Savings Account - $2,000/month
  • Checks - $2,000/day and $10,000/month
  • ATM Withdrawals - $750/day and $2,000/month

You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.

The SD card in the iPhone case used for Softcard is account specific. Once an account has been registered to a card, it cannot be used for another.

Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.


Online Credit Card Loads
Only one card can be linked at a time.

As of 10/09/14, coding of credit card loads changed. In general, Mastercard and American Express cards post as before; see below for information on point earning. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.

The Chase Ink Bold is a charge card and has no cash advance ability.

Treated as purchase, earns cashback/points/miles:
  • Bank of America (FIA) (MasterCard, American Express)
  • Barclaycard (Mastercard, Visa)
  • Capital One (Mastercard, Visa)
  • Chase (MasterCard, Visa)
  • Citi (MasterCard, American Express)
  • Discover

Treated as purchase, but doesn't earn points/miles:
  • American Express (May count toward minimum spend)

Posts as a cash advance:
For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.

Several people have reported no problems with loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card. YMMV.

When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval.


Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal*, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.


Switching to Serve or Serve/Softcard
Helpful instruction post, latest. Thanks raeneye.

Also see this thread: Switching from Serve to BlueBird - 31 day wait???

Switching to Serve/Softcard
  1. Call up Bluebird or Serve and close account. Make sure your account is at $0.00 before calling. Just close it, don't ask for a temp Serve or anything. CSR will say account is now closed and you have 30 days to change your mind should you decide to re-open it.
  2. Download the Softcard mobile app from Apple App Store or Google Play Store. If you're an iPhone user you have to buy the NFC CashWrap case from your carrier store.
  3. Launch Softcard Mobile App and create Softcard account. You'll be asked if you want to open a Serve account; Yes you do. Start the registration through Softcard mobile app for a Serve account, once you are finished you will be told you will receive an Email from Amex with your account approval. I waited a few hours and called Serve customer service like the wiki says and completed the registration.
  4. Once I got off the phone with Serve I received an email from Serve where I verified my account and email; at this point Amex Serve is open.
  5. Launch Softcard Mobile app again click add new
  6. Activate card with Softcard and select Amex Serve. Follow the instructions & you're good to add. Once this is complete a Serve Card will populate in Softcard. Must activate physical card to get full load limits. Check account status and it automatically credits to your serve account based on who you signed up with. (Verizon - $25, T-Mobile - $50, AT&T - $30 (For AT&T: Get $15 w/activation. Earn additional $15 w/account replenishment))

Switching from BB to Serve
  1. Login to BB account, bring account balance to Zero, (By Bill Pay, Send money, etc..)
  2. Call BB, tell them that you want to open a serve account and close your current BB account. after they check everything they will say something like: "Your account will be permanently closed after 31 days, you can reopen it within 31 day if you change your mind, and you can apply for your new Serve account now, just make sure use the exact same register info from BB."
  3. at this point BB is closed. next morning, goto CVS and get a temporary Serve card (only with cash), load $500, ($2.95 waived, Yeah!!)
  4. get back home, register temporary Serve online, First error: "phone number already registered, please try a different number" could be the my BB's ghost account still showing up on their system, could be my info is not match my BB's registration? i'm not really sure at this point. What I did is keep the same number but change from Cell phone to home phone. and registration went through
  5. after the register and login, second error: "We're still processing your application. Please check your email for an update"
  6. I have see people on the thread reported waiting for weeks for the same message, So, I pickup the phone and called them, ask them to speed up the process.
  7. CSR, told me that my account went to "account security protection department" transfer me to them.
  8. at account security protection department, they told me need to call back on my phone number which I registered to verify.
  9. after the call back of verification, CSR told me that my new Serve account is active now, email address verification will be send with in 5 minutes, permanent card will be received within 7-10 days.
  10. CSR also told me the I can load and spend on the temporary card, but not bill pay.

The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318



Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.

Training a WM cashier:
  • If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
  • If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
  • The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
  • Avoid saying gift card. Always refer to your card as a debit card.

Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.

DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.

TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.

HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.


Using Serve
For online bill pay
  • You can pay the credit card that you used to buy VRs/GCs
  • Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
  • Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement



For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===

People with an apartment address can find helpful information quoted in post #8530
Print Wikipost

Old Jul 1, 14, 12:28 pm
  #4801  
Formerly known as FTRox87
 
Join Date: Sep 2012
Location: TX
Programs: AA/US 1M, AS, BA, CX, EK, EY, JL, KE, LH, NH, OS, QF, QR, TG, UA/CO | *$G
Posts: 1,428
someone up thread said it had been extended to July 31st.
FTR 787 is offline  
Old Jul 1, 14, 12:32 pm
  #4802  
 
Join Date: Dec 2013
Posts: 3,174
Originally Posted by FTRox87 View Post
someone up thread said it had been extended to July 31st.
I thought the July 31st promo is for new Serve customers for the spend $25 get $25. The $50 DD promo was always advertised on the Serve website.

https://www.serve.com/serveforamex/

Terms and Conditions
2 To receive the $25 credit from American Express Serve you must : (i) successfully sign up for a new American Express Serve Account, (ii) verify your email (iii) activate your American Express Serve Card, and (iv) spend at least $25 in one transaction with your American Express Serve Card on or before July 31, 2014 (‘an Eligible Purchase Transaction’). Eligible Purchase Transactions do not include payment of fees that appear on your American Express Serve Account Statement. Statement credit will normally be posted to your American Express Serve Account promptly after your Eligible Purchase Transaction clears, but could take up to thirty (30) days. Subaccount holders are not eligible to earn a credit. Limit one (1) $25 credit per American Express Serve Account. Offer subject to change or cancellation at any time and cannot be combined with any other offer(s). Offer is not transferable; valid for new customers only. American Express Serve Account must be active and in good standing to receive the offer. American Express Serve terms of service apply. Offer expires July 31, 2014, but offer is subject to change or cancellation at any time.
ericdabbs is offline  
Old Jul 1, 14, 12:37 pm
  #4803  
 
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,054
it won't hurt to try. The DD is from AP anyways.
mintcilantro is offline  
Old Jul 1, 14, 12:59 pm
  #4804  
 
Join Date: Dec 2013
Posts: 3,174
Originally Posted by mintcilantro View Post
it won't hurt to try. The DD is from AP anyways.
I know. That is what I said in my reply back to you to try it anyways. Just giving you a heads up to not be surprised if you don't get the $50 DD bonus. Maybe it was extended until 7/31 but I don't see it posted on the Serve website. At least you will get to take advantage of the $25 bonus.
ericdabbs is offline  
Old Jul 1, 14, 1:19 pm
  #4805  
 
Join Date: Feb 2012
Posts: 64
Originally Posted by ericdabbs View Post
I know. That is what I said in my reply back to you to try it anyways. Just giving you a heads up to not be surprised if you don't get the $50 DD bonus. Maybe it was extended until 7/31 but I don't see it posted on the Serve website. At least you will get to take advantage of the $25 bonus.
Datapoint: Did AP DD in june for $260 each. Got my $50 credit last week.
aagiants is offline  
Old Jul 1, 14, 1:37 pm
  #4806  
 
Join Date: Sep 2007
Location: Sacramento
Programs: UA, AA, Delta
Posts: 177
Any advice on doing Direct Deposit from Amazon Payments? I tried adding my SERVE account to AP , but trial deposits doesn't show up.
somdave2005 is offline  
Old Jul 1, 14, 1:46 pm
  #4807  
 
Join Date: Aug 2013
Posts: 33
I see that daily cash load limit has been updated to $2500. But the monthly limit is still $5000. I guess in 1 visit per month to Walmart, we can load the entire monthly limit (if we go ard the time the clock resets). Have anyone tried it yet? I will be trying this later this week.
jaiice is offline  
Old Jul 1, 14, 1:56 pm
  #4808  
 
Join Date: May 2014
Location: PHL
Programs: SW CP, SPG Gold, Hilton Gold
Posts: 571
Originally Posted by jaiice View Post
I see that daily cash load limit has been updated to $2500. But the monthly limit is still $5000. I guess in 1 visit per month to Walmart, we can load the entire monthly limit (if we go ard the time the clock resets). Have anyone tried it yet? I will be trying this later this week.
I haven't. Be careful though, there is a clause on the Bluebird site stating that Walmart register limits are set at $1999.99/day. I have to assume Serve limits will be the same.
ftomasze is offline  
Old Jul 1, 14, 2:24 pm
  #4809  
 
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,355
Originally Posted by jaiice View Post
I see that daily cash load limit has been updated to $2500. But the monthly limit is still $5000. I guess in 1 visit per month to Walmart, we can load the entire monthly limit (if we go ard the time the clock resets). Have anyone tried it yet? I will be trying this later this week.
This would be good news! It would be nice to not have to make less trips to WM during the beginning of the month.
cdancer20 is offline  
Old Jul 1, 14, 3:02 pm
  #4810  
 
Join Date: Dec 2013
Posts: 3,174
Originally Posted by ftomasze View Post
I haven't. Be careful though, there is a clause on the Bluebird site stating that Walmart register limits are set at $1999.99/day. I have to assume Serve limits will be the same.
For the love of God..please I hope ppl still heed to the $1999.99/day rule for Serve loading as well. The last thing we need is MSers blowing up at cashiers because they were not able to load $2.5K let alone $2K since the limit is $1999.99 at WM registers.
ericdabbs is offline  
Old Jul 1, 14, 3:44 pm
  #4811  
 
Join Date: May 2014
Location: PHL
Programs: SW CP, SPG Gold, Hilton Gold
Posts: 571
Originally Posted by ericdabbs View Post
For the love of God..please I hope ppl still heed to the $1999.99/day rule for Serve loading as well. The last thing we need is MSers blowing up at cashiers because they were not able to load $2.5K let alone $2K since the limit is $1999.99 at WM registers.
The point of my post.
ftomasze is offline  
Old Jul 1, 14, 5:25 pm
  #4812  
 
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,355
Will it really be per day though as compared to within a time limit like the kiosk? I don't see them blocking all day for something one person did that morning. Maybe $1999.99/day/register/account.

On any note, I can confirm that the $2500 is effective immediately. Did $1k at CSR (1 transaction), $500 at kiosk (super surprised to see it working!), another $500 at same CSR (waited 10 mins and was gonna try another $1000 but chickened out lol) and one more $500 at kiosk.
cdancer20 is offline  
Old Jul 1, 14, 5:26 pm
  #4813  
 
Join Date: Feb 2014
Posts: 46
Forget it...

Last edited by forever1001; Jul 5, 14 at 12:55 am
forever1001 is offline  
Old Jul 1, 14, 7:29 pm
  #4814  
 
Join Date: Aug 2013
Posts: 415
I'll admit that I wasn't paying attention. Did the Serve site always say we could load using Moneypak's? Have folks tried it and succeeded?
ttlmmky is offline  
Old Jul 1, 14, 8:23 pm
  #4815  
Formerly known as FTRox87
 
Join Date: Sep 2012
Location: TX
Programs: AA/US 1M, AS, BA, CX, EK, EY, JL, KE, LH, NH, OS, QF, QR, TG, UA/CO | *$G
Posts: 1,428
Originally Posted by forever1001 View Post
Confirmed: Load Serve @ Family Dollar

Family Dollar uses Vanilla Reload to add money into Serve. No $3.95 fee. Visa gc is acceptable (including OV & VGC). However some stores only accept cash. Some stores only allow $500 per day.
thanks for the heads up, bud
FTR 787 is offline  

Thread Tools
Search this Thread