nick5000

MH PEN KUL connecting to FM KUL PVG, single booking bought from gotogate issued on a single MU ticket number.
1pm PEN KUL flight delayed 2 hours causes missed the 4pm KUL PVG connection. Transit counter rebooked us to 7pm SQ KUL SIN PVG, however later at SQ checkin they said the ticket wasn't reissued. Contacted malaysia airlines and they said they had rebooked to 155am FM KUL PVG flight. At FM checking later they said ticket not issued. After waiting for 2 hours the checkin finally closed. Then met the MH staff that had rebooked to SQ flight earlier, and they apologised and said they shouldn't have rebooked us in the first place, as the ticket was on MU stock it wasn't their responsibility, but now since they had started the rebooking it couldn't be fixed by MU anymore. They said they will rebook us for tmr flight but the hotel is full, however can get a room if we pay it ourself.
Been waiting in KL for more than 10 hours now, still without a new onward ticket.

Isn't it the carrier causing the delay that is responsible for rebooking? Is there any intl rule that say the airlines needs to provide a hotel misconnects that causes overnights stay in the airport?

bpe

There's not really a universal rule with tickets across multiple airlines, but most commonly the ticketing carrier or the carrier you will be rebooked on is probably in the best position to make changes. If MH wasn't supposed to rebook you, a competent agent would have sent you to MU/FM right away for them to fix or rebook your ticket.

There's no international rule. Different countries (or the EU) have national laws that apply but I don't think Malaysia has any.

nick5000

This doesn't really make sense, how can the carrier you will be rebooked on to do the change (Singapore airlines which wasn't involved in this at all)?

I've read elsewhere that normally it's the carrier that's causing the delay's responsibility. But is this maybe not a general rule? How to know which airline is responsible?

bpe

I don't know what you airline you thought you would be rebooked on initially, but if you missed the MU flight and wanted to be rebooked on the next MU flight, then going to the MU counter would normally be more reliable. And if you are rebooked on a different carrier, it's a good idea to confirm with that carrier.

It is MH's fault that you were delayed, and in an ideal world it would be their responsibility to fix it, but that doesn't necessarily lead to the easiest or best result in practice.