Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Malaysia Airlines | Enrich
Reload this Page >

MAS refusing refund for cancelled flight

MAS refusing refund for cancelled flight

Old May 5, 20, 8:32 am
  #31  
 
Join Date: Sep 2008
Posts: 6,042
Originally Posted by warakorn View Post
In Germany? Law is made on the EU-level. Whatever an "government agency" thinks in Germany is completely irrelevant.
Who are you quoting? Your quote is "completely irrelevant" if you were quoting me. What does a "government agency" in Canada have to do with Europe?
s0ssos is online now  
Old May 8, 20, 10:09 am
  #32  
 
Join Date: Apr 2004
Location: Singapore
Programs: HH Diamond, Accor Gold, SQ*G, MH Platinum, Marriot Bonvoy Titanium, IHG Spire Ambassador
Posts: 344
Originally Posted by dici View Post
I'm thinking to escalate to flysmart for complaint. The last call I made the agent refuse to refund although a call that I made a week before the agent request the refund for me easily....
Yeap, sounds very typical of their inconsistencies.. did you try to hang up and call again?
metcalve is offline  
Old Jun 14, 20, 5:39 am
  #33  
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Gold
Posts: 1,624
Does anyone know what MH's schedule change policy was before Covid kicked off? I cannot find any info in any of the e-tickets or booking confirmations. It would be good ammo for a card dispute.
Schwann is offline  
Old Jun 14, 20, 9:45 am
  #34  
 
Join Date: Apr 2007
Location: Anywhere
Posts: 3,970
Originally Posted by Schwann View Post
Does anyone know what MH's schedule change policy was before Covid kicked off? I cannot find any info in any of the e-tickets or booking confirmations. It would be good ammo for a card dispute.
Pre COVID, I don’t recall it amounted to full refund for cancelled flights. I had a flight reschedule but they said they’re obliged to rebook me only if the reschedule is more than 3 hours difference.
carrotjuice is offline  

Thread Tools
Search this Thread
Search Engine: