First and last name switched on ticket

Old Nov 20, 19, 9:49 pm
  #16  
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Its not a 'last name first". It is called a surname ! And its not only MH, but other airlines do the same when asking for surname first. Because that's how the airline reservations are set up... surname / name name
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Old Nov 21, 19, 3:25 am
  #17  
 
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Two years ago I booked a reservation on MH with my first and last names switched. I didn't even realize until after I checked in for my flight at the airport. Turned out not to be a problem at all.

I did have trouble adding my JL FF number to the reservation, but I didn't realize it was from the name switch. I just thought that the JL and MH IT systems weren't working well together. In the end I had to submit a request to JL for mileage credit after the flight, but it was quick and painless.
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Old Nov 22, 19, 12:30 am
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I had the same recently with CX where I put my own name correctly and then for reasons unknown to myself ended up mixing my partner's first and last name up (same booking)..
I did not realise until a couple of days later (and by total coincidence), but all was resolved with a call to CX explaining the issue, and all they needed was a scanned proof of the actual name to verify. I would expect MH to be equally flexible.
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Old Nov 22, 19, 1:24 am
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Originally Posted by SKT-DK View Post
I had the same recently with CX where I put my own name correctly and then for reasons unknown to myself ended up mixing my partner's first and last name up (same booking)..
I did not realise until a couple of days later (and by total coincidence), but all was resolved with a call to CX explaining the issue, and all they needed was a scanned proof of the actual name to verify. I would expect MH to be equally flexible.
they’re not, see post 12 😉
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Old Nov 22, 19, 2:49 am
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Originally Posted by nancypants View Post
they’re not, see post 12 😉
Turns out I am getting blind at this late stage in the week - TGIF!
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Old Jan 9, 20, 11:14 am
  #21  
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Just wanted to report back on it went in case anyone else ends up in a similar situation.

My wife and I were on separate bookings as she was in J and me in Y as I already had enough Tier Points. So we checked in separately as I thought it would be interesting to see what happens if one of us tries to fly with the name changed and one doesn't.

Me - went to check-in desk and handed my passport over and didn't mention anything about the names. Initially the agent couldn't find my booking but after checking what time flight I was on and asking if I was a BA FF (not sure why?) she found it. Agent didn't say anything about the names being reversed, printed my boarding pass with the names still reversed and that was it. The boarding pass had my BA FF on it but it didn't say what status I was underneath. I didn't have any issues at immigration leaving KUL or at CGK. Even with the names reversed the Avios and Tier Points posted to my BA FF account fine 3 days after the flight.

Wife - went to the check-in desk and explained the situation with the names and that the Twitter team had said they would be able to correct. Agent said it isn't possible for her to amend the name but that it didn't matter if it was reversed it would be fine to travel. Wife explained that she wants to make sure she gets the Tier Points so would prefer to get it changed. Agent seemed a bit confused but said the ticket desk may be able to help. Ticket desk seemed a bit confused also but eventually got it. They wanted to see her BA FF card before doing it but after a lot of tapping on the computer he said it was all sorted. No request for money to change it. The boarding pass showed the names in the correct order and also her Oneworld status unlike on mine. Her Avios and Tier Points posted to her BA FF account 3 days after the flight like mine.

So all in all was a resounding success! Now she is back to Oneworld Sapphire . Was a bit surprised my Avios & TP's posted as I was expecting to have to claim for them (was only 5 TP's anyway).

Thanks again for everyone's help.
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Old Jan 14, 20, 12:48 pm
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Removed - wrong thread

Last edited by Jak_Nottingham; Jan 14, 20 at 12:54 pm
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Old Jan 16, 20, 8:08 am
  #23  
 
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Originally Posted by SKT-DK View Post
I had the same recently with CX where I put my own name correctly and then for reasons unknown to myself ended up mixing my partner's first and last name up (same booking)..
I did not realise until a couple of days later (and by total coincidence), but all was resolved with a call to CX explaining the issue, and all they needed was a scanned proof of the actual name to verify...
As an additional data point, I stupidly did the same mistake today while booking with CX. Indeed the process is simple - I corresponded via chat and was asked to call the hotline, then requested to email a scanned copy of my passport (although my passport made no specific categorization of first name versus last name - so unsure why they were so adamant that it was necessary). Within minutes it was done, and a new confirmation emailed to me.

Appreciate from earlier posts that MH isn't so flexible, but they really have no excuse not to be.
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Old Jan 17, 20, 5:57 am
  #24  
 
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On a (slightly) related note if it's useful to anyone - I checked with their social media team before booking a ticket if they would be able to do a surname change on a ticket when supported by an official documentation to prove that it is still the same person travelling. I was told a name correction fee of MYR 150 would apply as this would involve them changing more than 3 characters.

I would imagine they're not the only inflexible airline out there - but it did catch me by surprise given that most airlines here in the UK (and anecdotally, Air Asia) allows this free of charge.
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Old Today, 5:25 am
  #25  
 
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Very few airlines will allow a free name change or correction. That is at least their official policy. In reality you may be able to have misspelling or switched surname /first name rectified without charge, but as already confirmed in this thread and other similar threads in other forums it is really not needed - you will be allowed to fly anyway.
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